Talk delivered by Craig Smith at LAST Conference Canberra, Australia on 21 September 2019. Agile has well and truly crossed the chasm and every organisation large or small seems to be in the middle of some sort of Agile transformation. Yet, look behind the covers and we have to ask ourselves the tough question of how well we are doing and how agile are we really? So all aboard as we acknowledge some of gaps many organisations are facing and we question the true value we are delivering. More importantly, we will discuss how we might start to these issues, both inside our organisations and as individuals flying the agile flag.

2. CRAIG SMITH
@smithcdau

3. WELCOME…
Image:Image:©TwentiethCenturyTelevisionhttps://youhavewhat.files.wordpress.com/2016/02/old-man-cloud.jpg?w=403&h=221

4. Retrospective
People
Process
Action
TALK MAP

5. Retrospective
People
Process
Action

6. Image:©AmblinEntertainment/UniversalPictureshttps://i.imgflip.com/1s6d2s.jpg

7. ONE BOOK TO RULE THEM ALL…
Image:https://images-na.ssl-images-amazon.com/images/I/416Y8MS65TL.jpg

8. START OF THE
JOURNEY FOR
MANY
Image:http://www.agileacademy.com.au/agile/sites/default/files/images/Craig%20Summit.jpg

9. XP AT SUNCORP

10. DO YOU?
Image:http://blog.palo-it.com/wp-content/uploads/sites/2/2016/01/I-Love-Agile.png

11. RACCOON!
Image:http://www.animaldanger.com/images/cutest%20raccoon.jpgcc

12. 16 GOING ON 17…
Image:https://media.licdn.com/mpr/mpr/
AAEAAQAAAAAAAAh0AAAAJDMyMGQ3OWE5LWM2ZmMtNDhiNy05YTZmLTVjZGU0ZGI1MTQ0ZQ.jpg

13. SCRUM IS 21 YEARS OLD…
Image:https://www.scrum.org/resources/scrum-framework-poster

14. MANY OF
THESE ARE
OBVIOUS,,,
YET THE
GAPS ARE
EVERYWHERE
Image:http://cdn.zmescience.com/wp-content/uploads/2013/06/captain-obvious.jpg

15. SPEED OF TECH EVOLUTION…
Image:http://www.brandchannel.com/wp-content/uploads/2016/10/google-home-pixel-family-860.jpg

16. CHALLENGES CONTINUE
Report:https://explore.versionone.com/state-of-agile/versionone-11th-annual-state-of-agile-report-2

17. CHALLENGES CONTINUE
Report:https://explore.versionone.com/state-of-agile/versionone-11th-annual-state-of-agile-report-2

18. ARE WE GETTING ANY BETTER?
Article:https://www.infoq.com/articles/standish-chaos-2015

19. 75% OF CIO’s WON’T DEFEND IT!
Image:https://static.guim.co.uk/sys-images/Guardian/Pix/pictures/2012/3/16/1331898171438/Pile-of-magazines-007.jpg
Article:http://www.computerweekly.com/news/450418205/Agile-development-an-IT-fad-that-risks-iterative-failure

20. IT USED
TO BE
EASY…
BUT
THIS
DOESN’T
HELP!
Image:https://www.scrum.org/resources/scrum-framework-poster

21. Image:http://ichef.bbci.co.uk/corporate2/images/width/live/p0/1z/0f/p01z0fv1.jpg/624
Article:https://www.theregister.co.uk/2016/05/10/nao_bbc_projects_agile/
BENEFITS 2
YEARS IN?

22. WE DON’T REALLY TALK ABOUT
THE FAILURES
Image:http://www.whatreallyhappenedtosteam.co.uk/images/article/34021.jpg

23. REALITY OF THE BUSINESS WORLD
Image:http://culturalacupuncture.com/wp-content/uploads/2015/07/vuca-prime.png

24. MIND THE PEOPLE & PROCESS GAP
Image:https://blogs-images.forbes.com/joshlinkner/files/2016/02/Mind-The-Gap4.jpg

25. Retrospective
People
Process
Action

26. HOW DID A BUNCH OF TECHIES
END UP BEING “PEOPLE” PEOPLE?
Image:©TalkbackThameshttp://images5.fanpop.com/image/photos/29700000/-Roy-Jen-roy-and-jen-the-it-crowd-29704691-640-36

27. PEOPLE MAKE ORGANISATIONS…
THEY CAN ALSO BREAK THEM
Image:©20thCenturyFoxhttp://www.nabeelreviews.com/uploads/1/2/5/4/12547071/5763233_orig.jpg

28. LET’S TAKE
AIM AT THE
ROLES.,..
Image:http://www.compliancemonitor.com/incoming/article68831.ece/ALTERNATES/w940/Take+aim+for+AIFMD.jpg

29. WHY
SHOULD
WE CARE?
Image:https://s3.reutersmedia.net/resources/r/?m=02&d=20170825&t=2&i=1198561402&r=LYNXNPED7O1D6&w=1280
Article:https://www.nytimes.com/2017/08/25/business/volkswagen-engineer-prison-diesel-cheating.html

30. WHY
SHOULD
WE CARE?
Image:http://i2.coventrytelegraph.net/incoming/article10802776.ece/ALTERNATES/s1200/british-gas-662938398.jpg
Article:http://www.dailymail.co.uk/news/article-3466982/Smart-heating-app-Hive-lets-control-boiler-phone-hit-glitch-sends-users-h

31. SOFTWARE ENGINEERS:
MORE THAN CODE
Image:©JudgmentalFilms/HBOhttps://i.pinimg.com/736x/b8/99/b8/b899b834a2b21d2edc1d3c35ddd23734--silicon-valley-top-tv.j

32. BREAK DOWN
THE SILOS
Image:https://i.pinimg.com/236x/61/cc/5e/61cc5eb296e4078f5ffcecc904a094b2--full-stack-developer-design-web.jpg

33. COLLABORATE LEFT & RIGHT
Image:http://cdn0.theroar.com.au/wp-content/uploads/2017/07/Jake-Lever-Adelaide-Crows-AFL-2016.jpg

34. RAISE TECHNICAL DEBT HEALTH
Write Good Code!
Clean up or
Delete the Legacy!
Article:http://blog.crisp.se/2013/07/12/henrikkniberg/the-solution-to-technical-debt

35. INCREASED PACE & GAP
Source:https://puppet.com/resources/whitepaper/state-of-devops-report

36. TESTING:
CSI: SOFTWARE
Image:©JerryBruckheimer
Televisionhttps://vignette4.wikia.nocookie.net/csi/images/e/eb/House_of_Hoarders.jpg/revision/latest?cb=20120812153405

37. Automation:
I work with developers to
automate tests that
provide business value and
identify system risks
Collaboration:
I work with analysts and SMEs to
ensure that testable acceptance
criteria are created for all stories
Strategy & Planning:
I am involved in the project at all
stages to ensure that testing
provides the greatest value and
quality objectives are achieved
Tools & Techniques:
I use both manual and
automated techniques using
the preferred testing tools
based on the situation
Architecture:
I have an understanding of the system
architecture and can create tests that
verify individual components and the
system as a whole
Development:
I take an interest in
development practices and
monitor code quality metrics
Estimating:
I am involved in developing
estimates for projects at a story
level, for tools and infrastructure
and also for deployment/release
activities
Reporting:
I provide metrics that give
insight into project health and
system quality
Agile:
I understand Agile project delivery
and the differences between testing
in the different phases of an phase
Qualifications & Training:
I have recognised qualifications in
testing and continually update
and maintain my skills
Recruitment & Development:
I am attracted to the organisation
because testing is a cool career path
that offers heaps of opportunities and a
way of continually developing my skills
Community & Teams:
I am part em of a community of
testers that are bedded within teams
but share common values
THE ROLE OF AN AGILE TESTER

38. TESTING QUADRANTS
Image:https://gojko.net/assets/quadrants_small1.png

39. s
TESTING COMPLEXITY
Basic Testing Practices
Test Automation &
Regression
BDD /
Specification by Example
Experiments /
Chaos Engineering
Image:https://paul4innovating.files.wordpress.com/2014/06/cynefin-revised-3-ordered-unordered.png

40. BUSINESS ANALYSIS: REAL TIME
Image:©NineNewshttp://i.dailymail.co.uk/i/pix/2016/11/09/02/3A30A97900000578-3918472-image-a-25_1478658541878.jpg

41. LOOKING FORWARD…
NOT SO
FAR BACK
Image:https://fthmb.tqn.com/t9g94ZhGOjAPJIqXo9uNtz9AoJU=/1000x990/filters:no_upscale():fill(transparent,1)/about/guy-
57a582553df78cf459ca0ba4.jpg

42. THREE AMIGOS CONVERSATION
Image:©HBOFilmshttp://images.mentalfloss.com/sites/default/files/amigos_primary.jpg?resize=1100x740

43. LEARN – VALUE - TAIL
Image:https://image.slidesharecdn.com/risk-value-cost-140521000308-phpapp01/95/learn-value-tail-risk-value-cost-prioritisation-2-638.jpg?cb=1401732424
Image:https://image.slidesharecdn.com/risk-value-cost-140521000308-phpapp01/95/learn-value-tail-risk-value-cost-prioritisation-
2-638.jpg?cb=1401732424

44. SCRUM MASTERS:
SEE IMPEDIMENTS & LAND PLANES
Image:©RegencyEnterprises/20thCenturyFoxhttp://celq.com/johncusack/johncusack016.jpg

45. MISUNDERSTOOD ROLE
Image:©AgileLearningLabshttp://www.agilelearninglabs.com/wp-content/uploads/2012/02/what-does-a-scrum-master-do1.jpg

46. FRACTURED ROLE
Source:https://www.scrumalliance.org/why-scrum/state-of-scrum-report/2017-state-of-scrum

47. 0
20
40
60
80
100
Forming
Storming
Norming
Performing
Scrum Master Skillset
Core Skillset
FULL-TIME ROLE CONUNDRUM…
DELIVERING VALUE

48. DELIVER ON THE BASICS
Image:https://blog.ganttpro.com/wp-content/uploads/2016/10/Agile-principles.jpg

49. AGILE COACH:
LEAD TO IMPROVEMENT,
SWEAR OCCASIONALLY…
Image:http://www.cbc.ca/punchline/content/images/punchroll/ramsay-mandarin.jpg

50. AgileCoachingInstitureCoachingCompetencyFramework
COACHING COMPETENCIES

51. COACHING GOALS /
STICKY CHANGES
Image:https://a.dilcdn.com/bl/wp-content/uploads/sites/25/2013/12/A-Very-Merry-Pooh-Year_Pooh-Stuck-in-Hunny.jpg

52. TACKLING THE BIG ISSUES…
HEAD ON
Image:http://news.bbc.co.uk/media/images/46734000/jpg/_46734764_wallace_getty.jpg

53. PRODUCT OWNER:
DECISIONS, DIRECTION & VALUE
Image:https://regmedia.co.uk/2017/07/18/game_of_thrones_shutterstock_editorial_only.jpg?x=442&y=293&crop=1

54. EMPOWERED
TO MAKE
DECISIONS
Image:https://globalgenes.org/wp-content/uploads/2014/04/super-girl.jpg

55. ALWAYS
AVAILABLE
Image:http://www.romanpichler.com/wp-content/uploads/2010/11/ProductOwnerAndStakeholders.png

56. AVOID THE RUNAWAY TRAIN
Image:http://3.bp.blogspot.com/-pzNkmk2mPdE/UWcWFzdDyZI/AAAAAAAAB0U/zFxPn_S9ae0/s400/runaway+train.jpg

57. (PROJECT)
MANAGEMENT:
LEAD OVER
FREEZE
Image:©BraniffProductionshttps://vignette1.wikia.nocookie.net/southpark/images/8/8d/218.jpg/revision/latest?cb=2016041103310

58. OUTCOMES OVER
OUTPUT (VELOCITY)
Image:https://enrise.com/app/uploads/product-owner-maximize-value.jpg

59. HONESTY & TRANSPARENCY
Image:https://cdn.aarp.net//content/dam/aarp/health/healthy-living/2015-07/1140-six-things-about-watermelon-new-
promo.imgcache.rev192644f75650a20737415e5fa403ccaa.web.jpg

60. SLACK TO HACK & LEARN
Image:http://www.convergentllc.com/wp-content/uploads/2014/10/TooBusyToInnovate.jpg

61. 62
Loop
of despair 1. Management
Strategy, purpose, values
Enhancing team performance.
Building diversity of thinking
Building scale and managing growth
4. Agility
Good factory operations
Hardwire the customer’s voice.
Be responsive to change.
Value, flow and waste focus.
Kaizen commitment.
Test & Learn.
2. Resilience
Bouncebackability & Recovery.
Grit
Longevity
People + System of Work + Place.
3. Invention
Inventorship
Combinations
Build individual work habits on top of a sense of
confidence and purpose.
I don’t
actually
KNOW!
Rolls up into broader organisational capability.
Makes it a safe environment for
experimentation.
Ensure your ideas find a place to
be owned and executed.
MANAGEMENT
FIRST,
AGILE
LAST
Source: Nigel Dalton

62. MADE IT…
Images:http://yourfitnessplus.com/wp-content/uploads/2017/05/Training-With-A-Heart-Rate-Monitor.jpg

63. Retrospective
People
Process
Action

64. IT STARTED IN SOFTWARE
DEVELOPMENT…
Image:https://c.stocksy.com/a/mMZ100/z0/374280.jpg

65. SINCE
THE
1970’s…
Image:https://www.snelstart.nl/hubfs/SnelStart2016/Blogs/mythicalmanmonth.jpg

66. WHY SHOULD WE CARE?
Image:http://na2.www.gartner.com/binaries/content/gallery/events/standard/hero/iom_word_cloud_hero.jpg;wa05ab1e6ba416309b
Image:http://blogs.gartner.com/it-glossary/files/2015/01/bimodalslide1.png

67. WHY
SHOULD
WE
CARE?
Image:https://twitter.com/i/moments/913196664755650560

68. WHY SHOULD WE CARE?
Article:https://www.wsj.com/articles/ibm-a-pioneer-of-remote-work-calls-workers-back-to-the-office-1495108802
Image:
https://i.nextmedia.com.au/Utils/ImageResizer.ashx?n=http%3A%2F%2Fi.nextmedia.com.au%2FNews%2F20170501090848_201701240
9_CRN-690-v2-

69. WHY SHOULD WE CARE?
Article:http://www.afr.com/business/banking-and-finance/anz-blows-up-bureaucracy-as-shayne-elliott-takes-the-bank-agile-2017042
Image:http://cdn.arn.com.au/media/8341148/3206360-3x2-940x627.jpg

70. WHY SHOULD WE CARE?
Image:http://www.andrejkoelewijn.com/blog/images/2012/02/waterval_en_scrum-7.png

71. THE JOURNEY WILL BE LONG…
AND ITERATIVE
Image:http://ichef.bbci.co.uk/wwfeatures/wm/live/1280_720/images/live/p0/1b/29/p01b29nt.jpg

72. ORGANISATIONAL STRUCTURE
(CONWAY’S LAW)
Image:http://agileforall.com/wp-content/uploads/2014/06/org-structure-and-software-architecture-loop.png

73. WE
HAD
TO
SCALE…
Poster:http://www.scaledagileframework.com/wp-content/uploads/delightful-downloads/2017/09/PRINT-4.5-BP-FULL-Configuration

74. THE VALUE OF PROCESSES?
PI PLANNING
Image:http://allthingsagile.org/wp-content/uploads/2017/02/PI-Planning-1.jpg

75. AND NOW WE DE-SCALE…
Image:http://www.evoco.co.uk/Tribe%20Chapter%20Squad.png

76. INCEPTION

77. BUSINESS
AGILITY
Image:https://media.licdn.com/mpr/mpr/AAEAAQAAAAAAAAIYAAAAJGRmOTM2YThiLTBjNDgtNDU3ZC05YzU5LWJmZDNhY2YxMGI

78. WORKING DISTRIBUTED
Image:©20thCenturyFoxTelevisionhttps://pbs.twimg.com/media/C3GIJyGXEAIc5Hh.jpg:large

79. #NOPROJECTS
Image:http://deliciouscars.com/wp-content/uploads/2017/01/BMW-M6-START-STOP-BUTTON.jpg

80. #NOESTIMATES
Image:©WarnerBros.http://beta.l2am.com/imdb/stills/tt01104782.jpg

81. FUNDING APPROACHES
Image:©GraceFilmshttps://i.ytimg.com/vi/bRl_sBg6GX8/maxresdefault.jpg

82. Retrospective
People
Process
Action

83. WHAT CAN WE DO?
Image:©20thCenturyFoxTelevisionhttps://i.imgflip.com/yh433.jpg

84. ACKNOWLEDGE THEN
MEASURE & FIX THE GAPS
Image:http://www.nwrail.org.uk/ek-120916-5z50-ruabon-20.jpg

85. ACTUALLY MEASURE VALUE
Image:https://twitter.com/ipfconline1/status/799069641360441346

86. ARE YOU SUFFERING
STOCKHOLM SYNDROME?
Image:©NewLineCinemahttp://cdn3.thr.com/sites/default/files/imagecache/landscape_928x523/2011/06/hb-10431_a_l.jpg

87. SIMPLIFY…
Image:http://www.tradesmartu.com/blog/wp-content/uploads/2016/09/Back-to-basics.jpg

88. I promise not to exclude from
consideration any idea based on
its source, but to consider ideas
across schools and heritages in
order to find the ones that best
suit the current situation.
“
“
OATH OF NON-ALLEGIANCE

89. PRACTICE
WHAT
WE
PREACH

90. COACH OVER TRAIN
Image:https://translink.com.au/sites/default/files/assets/images/promotions/glink-bus.jpg

91. LSR…
Image:https://yt3.ggpht.com/-H9MUJhYP_nM/AAAAAAAAAAI/AAAAAAAAAAA/LZ26eBiVGVY/s900-c-k-no-mo-rj-c0xffffff/photo.jp

92. LET’ START BRIDGING
THE GAPS FOR
FUTURE VALUE
https://d3w2mpp70f6o8z.cloudfront.net/media/images/ThinkstockPhotos-808055978.width-358.jpg

93. CLOSING THOUGHT:
WE ARE CANBERRA
https://mccannproperties.com.au/wp-content/uploads/2018/07/Canberra-Telstra-Tower.jpg

94. QUESTIONS?
http://www.craigsmith.id.au
craig@craigsmith.id.au
@smithcdau