This document discusses how social data can be leveraged for customer insights. It introduces three speakers - Jay Krall, Jason Kapler, and Tom Teicholz - who will discuss using social data to inform marketing decisions. Social data provides real-time insights into customer preferences and can help organizations deliver better experiences. The data grows constantly and provides an unbiased, contextual layer to understand customers. Social data is revolutionizing marketing by informing strategy, activation, and measurement across the entire customer lifecycle.
2. Join the Conversation…
long and
Follow a thoughts
157,34
your
share
t
Twitter a
5e
on
#SMTliv
Subm
quest it your
ions i
n the
GotoW
Prese ebinar
ntatio
windo n
w
#SMTLive
3. Our Speakers
Jay Krall is a Technical Product Manager at DataSift, the leading platform for
extracting value from social data. Jay has worked on social data projects for
more than 6 years and has spoken on the topic of deriving business insights
from social content for many organizations. At DataSift, Jay works with
customers to incorporate their priorities into the product roadmap and
manages platform enhancement projects. @jaykrall
Jason Kapler is Director of Marketing at Networked Insights, a data
analytics company that turns real-time consumer data from the social web
into market intelligence and insights. Leading brands, studios and networks
use this information to guide decision marketing across a spectrum of
strategic marketing activities and measure the impact of marketing. He is
passionate about teaching brands how they can leverage social data to
develop more consumer-centric, insight-driven marketing strategies.
@JasonKapler
Tom Teicholz is an award winning journalist who has consulted to and
created video and written content for Intel, The Museum of Tolerance, The
Milken Foundation, Universal and Fox/TV Studios and whose work has
appeared in The New York Times Sunday Magazine, The Daily Beast, The
Huffington Post and PurpleClover.com. @TomTeicholz
#SMTLive
4. Big Data Helps Us…
…[to deliver] the right experience to the right
customer at the right time.”
…[get] amore complete picture of customers’
preferences and demands; through this
deeper understanding, organizations of all
types are finding new ways to engage with
existing and potential customers.”
Sources: PwC- http://www.pwc.com/us/en/advisory/customerimpact/transforming-customer-data.jhtml
IBM eBook: Analytics: The real-world use of big data-How innovative
enterprises extract value from uncertain data
5. Source: IBM eBook: Analytics: The real-world use of big dataHow innovative enterprises extract value from uncertain data
7. Today social data from
EVERYWHERE organized
is being collected &
to improve business decisions.
8. Why Social Data is Revolutionary
Informs, De-risks, Validates and Optimizes Marketing Decisions
Grows Constantly
Grows Constantly
Un-biased
Un-biased
Accessible in Real-Time
Accessible in Real-Time
Provides a Contextual Layer
Provides a Contextual Layer
12. Upcoming Webinars
12/12 Meet the Author - Age of Context: Mobile, Sensors, Data and the
Future of Privacy http://socialmediatoday.com/age-of-context-webinar
12/17 Social Media Predictions for 2014: What Do You Need to Watch?
http://socialmediatoday.com/social-media-predictions-2014
Notas del editor
.
http://www.marketingprofs.com/charts/2013/11340/digital-marketers-on-twitter-share-retweet?adref=nl080613
Quote on lower person reading article.
Social Media Today’s number’s are growing exponentially lately, which is great for Jive because as we develop new content we ccan
WE are unique in our reach
We’d love to propose a content hub as a way to organize this lead generation campaign for Jive. The content hub can be specific to each of the verticals you are looking to focus on or can be more general to incorporate all three verticals and maybe more as the campaign grows. We envision leveraging existing Jive eBooks, whitepapers, and webinars to begin lead generation immediately (in the next few slides, I’ll show you how Oracle does this)
Today data is being collected and stored from everywhere.
Big Data has the largest impact on marketing, and as a result it is going to change everything. It will alter how you perceive your consumer and discover your true audience – less perceptions based on demographic information and more focused on explicit or action-based data.
Marketing will leverage big data to better understand what to say to consumers. Why guess at the marketing messages your audience wants to hear when data can show you what drives the most engagement? Marketing professionals will also use big data to identify where to best present marketing messages. The impacts for media planning and buying are a more efficient advertising spend. One that moves away from mass marketing techniques like buying reach and matches the consumption patterns of a target consumer.