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ASSIGNMENT
DRIVE WINTER
2013
PROGRAM
MBADS – (SEM 4/SEM 6) / MBAN2 / MBAFLEX – (SEM 4)
PGDTQMN – (SEM 2)
SUBJECT CODE & NAME
QM0016 - MANAGING QUALITY IN THE ORGANIZATION
SEMESTER
4
BK ID
B1349
CREDITS
4
MARKS
60
Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400
words. Each question is followed by evaluation scheme.
Q.1. Describe the Leadership styles. Explain the various leadership theories. (Leadership styles, Leadership
theories) 5, 5
Ans:-A leader cannot be effective unless he possesses certain qualities of head and heart. Irrespective of the
nature of the manager-leader’s own responsibilities of the job and the style adopted by him, a number of
qualities are generally found to be possessed by the effective leader. The more important of these qualities are
listed below:
Empathy: A leader must have the
Q.2. Explain the following: a) Quality Management Techniques, b) PDCA Cycle 5,5
Answer:-(A) The above mentioned categories are described below (Salegna&Fazel, 1996):
1) Customer-based strategies should be the focal point of every TQM programme, around which all other
strategies are formulated. Customer satisfaction is only likely to be achieved and maintained when the
customer plays an active role in the organization’s process of quality improvement. Major techniques used to
accomplish this are customer needs analysis, customer surveys and quality function
deployment.

2. Q.3. “Quality management principles have to be followed by the organization so as to achieve their
organizational goals”. In the light of this statement, explain the principles of Quality Management. (Listing the
principles, Explanation) 5, 5
Answers:- "A quality management principle is a comprehensive and fundamental rule / belief, for leading and
operating an organisation, aimed at continually improving performance over the long term by focusing on
customers while addressing the needs of all other stake holders".The eight principles are ...
1. Customer-Focused Organisation
2. Leadership
3. Involvement of People
4. Process Approach
5. System Approach to Management
6. Continual Improvement
Q.4. a) Explain Explain the concept of process re-engineering. b) Briefly explain CAPA system 5, 5
Answer:-(A)Re-engineering: The basis for many recent developments in management is Re-engineering.
Consider the cross functional team (a group of people with diverse functional expertise working towards a
common goal) as an example has turn out to be popular due to the desire to re-engineer separate functional
tasks into complete cross functional processes. Also, a lot of recent management information systems
developments aspire to combine a wide number of business functions. Business process re-engineering is also
identified as business process redesign, business transformation or business process change management.
Business process re-engineering (BPR) is the analysis and redesign of workflow inside and between enterprises.
BPR reached maximum publicity in the early 1990s when authors Michael Hammer and James Champy
published their best-selling book, Business process reengineering (BPR) is the analysis and redesign of workflow
within and between enterprises.
Q.5. Discuss the importance of employee involvement for maximizing the quality. Explain the importance of
team building for organizations. (Employee involvement and Quality, Importance of Team building) 5,
answer:Employee involvement: Empowering your employees and involving them in decision making process provide
an opportunity for continuous process improvement. The available ideas, innovations, and creative thoughts of
employees can make the difference between success and failure. Employee involvement and quality is depicted.
Employee involvement plays a very important role in maximising the quality & productivity, because:
o
o
o
Employees make things to happen in a
Q.6. Explain the theories of Motivation and Empowerment. (Theories of Motivation, Theories of
Empowerment) 5, 5
Answer:-Theories of Motivation and Empowerment: We begin with the theories of motivation.
According to Chandler (2004, 41-43) the most widely-known theory of motivation was the one developed by
Abraham Maslow in his book entitled Theory of Human Motivation typically referred to as the hierarchy of
needs. Maslow constructed a hierarchy of five levels of basic needs. Beyond these needs, higher levels of needs
exist. These include needs for understanding, appreciation and purely spiritual needs. In the levels of the five
basic needs according to Maslow, a person does not feel the second need until the demands of the first 12 have
been satisfied or the third until the second has been

3. Dear students get fully solved assignments
Send your semester & Specialization name to our mail id :
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