AppFusions – Drive better outcomes and increased collaboration, engagement, and focus via integrated digital workplace hubs for your teams
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The document discusses the challenges of today's fragmented digital workplaces and proposes an integrated digital workplace focused on outcomes. It outlines an approach of bringing together people, apps, data and work context in a seamless experience centered around common workflows like sales, marketing, projects, and HR. This integrated digital workplace would provide templates for these key workflows along with universal collaboration apps, integration of various work tools, mobile access, and artificial intelligence capabilities like Watson. The goal is to help organizations more easily achieve important outcomes like shorter sales cycles, faster problem resolution, lower costs, and improved key performance indicators.
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AppFusions – Drive better outcomes and increased collaboration, engagement, and focus via integrated digital workplace hubs for your teams
- 1. Better collaborative outcomes with integrated digital workplace Francois Nasser Worldwide Director of Customer Success francois_nasser@us.ibm.com Dion Hinchcliffe Researcher, Thinker, Analyst, and Bestselling Author @dhinchcliffe Social Connections | October 16, 2017IBM | AppFusions
- 2. Agenda • Today’s Workplace Challenges • A New Vision for Digital Workplace • Connecting with How Work Gets Done • What Organizations Should Do Social Connections | October 16, 2017IBM | AppFusions
- 3. CHALLENGES Social Connections | October 16, 2017IBM | AppFusions
- 4. EMAIL OVERLOAD Social Connections | October 16, 2017IBM | AppFusions
- 5. ENDLESS STREAM OF CHAT MESSAGES Social Connections | October 16, 2017IBM | AppFusions
- 6. FINDING & SHARING DOCUMENT Social Connections | October 16, 2017IBM | AppFusions
- 8. TOO MANY TOOLS Social Connections | October 16, 2017IBM | AppFusions
- 9. TOO MANY MEETINGS Social Connections | October 16, 2017IBM | AppFusions
- 10. WHAT DO I DO NEXT? Social Connections | October 16, 2017IBM | AppFusions
- 11. WHAT DID I FORGET? Social Connections | October 16, 2017IBM | AppFusions
- 12. Social Connections | October 16, 2017IBM | AppFusions
- 13. Social Connections | October 16, 2017IBM | AppFusions
- 14. HOW DO WE INNOVATE? Social Connections | October 16, 2017IBM | AppFusions
- 15. Social Connections | October 16, 2017IBM | AppFusions
- 16. LOW ADOPTION Social Connections | October 16, 2017IBM | AppFusions
- 17. Social Connections | October 16, 2017IBM | AppFusions
- 18. Digital Proliferation is Causing Fragmentation in our Work Tools Making Workers Exert Great Effort in Manually Integrating their Workplace Social Connections | October 16, 2017IBM | AppFusions
- 19. Organizations and Workers Seek a More Usable and Manageable Digital Workplace Today - digital workplace - other work systems typical optimal unmanaged Social Connections | October 16, 2017IBM | AppFusions
- 20. Recent Data Shows Both Business and Tech Barriers to Value Source: SIS Research Unsure of How to Use Tech Many Barriers to Effective Digital Workplace Source: Clarius Group Social Connections | October 16, 2017IBM | AppFusions
- 21. Enterprises Still Struggle to Bring Together the Key Elements of Collaboration Social Connections | October 16, 2017IBM | AppFusions
- 22. And Focus on the Top Activities That Matter Most in Daily Work Today’s Systems of Engagement Still Far Too Isolated from Meaningful Work Outcomes Social Connections | October 16, 2017IBM | AppFusions
- 23. What If We Could Bring the Digital Workplace Together In One Place? Social Connections | October 16, 2017IBM | AppFusions
- 24. And Make It Work Seamlessly Together With… People Their Apps and Data Work Context + Social Connections | October 16, 2017IBM | AppFusions
- 25. Creating a Truly Integrated and Collaborative Digital Workplace Social Connections | October 16, 2017IBM | AppFusions
- 26. OUTCOMES Social Connections | October 16, 2017IBM | AppFusions
- 27. 27 WHAT IS AN OUTCOME-BASED SOLUTION? + =
- 28. Reaching Outcomes UNIVERSAL SPECIALIZED APPS WATSON Social Connections | October 16, 2017IBM | AppFusions
- 29. Social Connections | October 16, 2017IBM | AppFusions
- 30. Todo, JIRA, Wrike, Asana, Trello, etc. Connections Files, Box, Dropbox, Sharepoint, O365, YouTube, Vimeo, etc. Message, Watson Workplace, Slack Team, Connections Profiles Meeting Social Connections | October 16, 2017IBM | AppFusions
- 31. TEMPLATES
- 32. salesCX • Shorter sales cycle • Increased sales • Increased revenue per customer • Better customer experience OUTCOMES • SALESFORCE • SAP • Sugar +TOOLS: UNIVERSAL APPS CONNECTIONS WATSON WORKSPACE
- 33. hrCX • Faster on-boarding • Reduce time to productivity • Lower costs • Better employee experience OUTCOMES • KENEXA, HR • WORKDAY • ADP TOOLS: UNIVERSAL APPS CONNECTIONS WATSON WORKSPACE Social Connections | October 16, 2017IBM | AppFusions
- 34. incidentCX • Speed to resolution • Lower cost • Compliance, Risk, Insurance • Customer satisfaction OUTCOMES • CORP SYSTEMS • MANAGEMENT DASHBOARD TOOLS: UNIVERSAL APPS CONNECTIONS WATSON WORKSPACE Social Connections | October 16, 2017IBM | AppFusions
- 35. projectCX • Lower costs • Time to value • Meet deadlines OUTCOMES • JIRA • GITHUB, GITLAB, etc. • PROJECT TOOLS TOOLS: UNIVERSAL APPS CONNECTIONS WATSON WORKSPACE Social Connections | October 16, 2017IBM | AppFusions
- 36. marketingCX • Increased sales • Lower cost per lead • Decrease marketing budget • Better customer satisfaction OUTCOMES • SALESFORCE, CRM • WRIKE • IBM MARKETING SUITE TOOLS: UNIVERSAL APPS CONNECTIONS WATSON WORKSPACE Social Connections | October 16, 2017IBM | AppFusions
- 37. facilitiesCX • Speed to completion • Lower costs • Increased quality OUTCOMES • Trirega • FM:Systems • WRIKE TOOLS: UNIVERSAL APPS CONNECTIONS WATSON WORKSPACE
- 38. r&dCX • Increase shareholder value • Higher patent rate • Break-thru revenue OUTCOMES • PROJECT MGMT • DB • INFO-CENTER TOOLS: UNIVERSAL APPS CONNECTIONS WATSON WORKSPACE Social Connections | October 16, 2017IBM | AppFusions
- 39. responseCX • Safety • Speed to resolution • Community Satisfaction • Increased collaboration OUTCOMES • CDC • INFO-CENTER • MANAGEMENT DASHBOARD TOOLS: UNIVERSAL APPS CONNECTIONS WATSON WORKSPACE Social Connections | October 16, 2017IBM | AppFusions
- 40. kmCX • Speed to innovation • Employee satisfaction • Increased shareholder value • Increased collaboration OUTCOMES • BOOK • INFO-CENTER TOOLS: UNIVERSAL APPS CONNECTIONS WATSON WORKSPACE Social Connections | October 16, 2017IBM | AppFusions
- 41. executiveCX • KPI Dashboards • Better decision making • Execution of strategy • Shareholder value OUTCOMES • CUSTOM DB • INFO-CENTER • MANAGEMENT DASHBOARD TOOLS: UNIVERSAL APPS CONNECTIONS WATSON WORKSPACE Social Connections | October 16, 2017IBM | AppFusions
- 42. m&aCX • Lower costs • Speed to value • Employee satisfaction • Shareholder value OUTCOMES • WRIKE • INFO-CENTER • MANAGEMENT DASHBOARD TOOLS: UNIVERSAL APPS CONNECTIONS WATSON WORKSPACE Social Connections | October 16, 2017IBM | AppFusions
- 43. legalCX • Lower risk • Lower costs • Efficiency • Better customer experience OUTCOMES • LEXIS • INFO-CENTER • MANAGEMENT DASHBOARD TOOLS: UNIVERSAL APPS CONNECTIONS WATSON WORKSPACE Social Connections | October 16, 2017IBM | AppFusions
- 44. UNIQUE
- 45. Situating the Digital Workplace for Highest Value Results vs. Integrated Digital Workplace app app appdoc docdoc doc top use case templates ad hoc use and manual integration simple, easy, and effective engagement in one integrated experience app doc docs convo convo convosapps worker Social Connections | October 16, 2017IBM | AppFusions
- 46. Making It About People: Design Thinking for Collaboration • Too hard to locate/use apps • Data and work process out of context • Cannot find information quickly • Manual data integration • Tools don’t support job functions Common Worker Pain Points Typical ‘Accidental’ Digital Workplace Design Thinking Integrated Digital Workplace Focused on Outcomes Social Connections | October 16, 2017IBM | AppFusions
- 47. Focused Use Cases • Sales • Marketing • HR • Projects • Etc. = Meaningful Outcomes • Tracked ROI • Measured impact • Improved KPIs Social Connections | October 16, 2017IBM | AppFusions
- 48. What Makes Our Outcome-Based Solutions Unique? INTEGRATION Seamless integration means that all apps work together as one “super’ app. Outcome-Based Templates are built for departmental, functional, and specialized and business teams .. The right tools, plus proven processes. CONNECT TEAM OUTCOME-BASED TEMPLATES TRUE MOBILE OPEN STANDARDSUNIVERSAL APPS All templates come with our core social, collaboration apps: Team, Library, Note, Todo, Meeting, Message, and History. With our Open Standards functionality, our Templates include Universal Apps, Industry Speciality Apps, Data and Services. True Mobile means we deliver a mobile first: no-compromise, 100% full feature. You get the same features on the Web/Desktop Workplaces. INTELLIGENCE Infusion of artificial intelligence and cognitive capabilities with IBM Watson. Intelligent Search, Intelligent Alerts, Intelligent Insights across all your applications and processes. CONNECTIONS WATSON WORKPLACE Leverage IBM Connections Profiles, Blogs, Wikis, Forums, Activities and other social collaboration components. Integrated Watson Workplace for persistent chat and cognitive features of Watson Workplace. Social Connections | October 16, 2017IBM | AppFusions
- 49. THANK YOU! Social Connections | October 16, 2017IBM | AppFusions