According to Gallup’s survey on Employee Engagement > http://kcy.me/2bowf (2013), current levels of disengaged employees in most companies are reaching rather alarming % figures (i.e. 87%). Overworked, rather stressed, with more in their own plates than hours in the day while navigating through a rather complex, uncertain and fast speeding working environment, today’s average knowledge workers are barely reaping off the many benefits of working smarter, not necessarily harder, through social, collaborative and cognitive systems. The challenge we are currently facing in most organizations today though is trying to figure out whether all of these emerging digital, cognitive technologies would be effective enough to help organisations re-humanise their respective knowledge workforces with a rather specific business purpose in mind: re-engage employees to reinstate that long time forgotten journey of delighting their clients. Come & join us to find out!

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2. Toronto, June 6-7 2016
Humanising Cognitive Systems
Luis Suarez
#SocBiz & Digital Transformation Adviser
@elsua || http://www.elsua.net
https://www.youtube.com/watch?v=NX8y9T1MaP4

3. If robots are the future of work, where do
humans fit in? (Zoe Williams)
Source - http://kcy.me/2d4mk Ilustración por Matt Kenyon

4. ‘Technology is morally neutral until we
apply it’ - William Gibson
Source - https://twitter.com/gleonhard/status/688332112429236224

5. Knowledge is power …
Source - http://kcy.me/2d4mm … and yet …

6. Employee Engagement …
Source - http://kcy.me/1d1it (Gallup - 2013)
… Number #1
Business Problem
Today!

7. Happiness at Work
• Results
• Relationships
(Alexander Kjerulf -
CHO)
Source - http://kcy.me/25zcd

8. Humanising Cognitive Systems
“A dynamic two-way flow of power and authority, based on
knowledge, trust, credibility and a focus on results, enabled
by interconnected people and technology” - @jonhusband
Source - http://kcy.me/23xqx

9. Augmenting human capability …
Source - https://www.flickr.com/photos/festivalcontato/15251268051/

10. Through Learning … #PKMastery
media literacy
cognitive load management
sense-making
social intelligence
* Institute for the Future
Future Work Skills 2020
Source - http://jarche.com/pkm-in-40-days/

11. … Personal Knowledge Mastery
Personal – according to one’s abilities, interests & motivation.
(not directed by external forces)
Knowledge – understanding information and experience
in order to act upon it.
(know what, know who, know how)
Mastery – the journey from apprentice to disciplined sense-maker
and sharer of knowledge.
(masters do not need to be managed)
jarche.com

12. The Network Learning Model

13. Openness - Social networks as new
operating model
Working Out Loud

14. Transparency & Trust - Communities
Default to Open - Removing Frictions
Source - http://kcy.me/2d4yi

15. Clarity - Task Management &
Collaboration
Real time collaboration

16. Purpose - Make a better world …
Technology, the key enablerSource - http://kcy.me/2d76q

17. Caring
Improving the employee experience
Source - http://kcy.me/2d4z2

18. Empathy
Nurturing
business
relationships
Source - http://kcy.me/2d4yp

19. Humanising businesses, re-engaging the
Workforce
Augmenting the
human
capability of
employees by
communicating
and
collaborating
through social
networks and
communities
Source - https://www.flickr.com/photos/ibm_media/15830951782/

20. Working smarter, not necessarily harder
…

21. … through Assisted Intelligence

22. Source - https://www.flickr.com/photos/slightlyblurred/9235803926/

23. Toronto, June 6-7 2016
Humanising Cognitive Systems
Luis Suarez
@elsua