Soccnx III - If You Build It, Will They Come? Driving User Adoption for Social Software

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Speakers: Lisa Duke Sharon Bellamy Sure, rolling out social software like Connections requires technical skills. But after your environment is up and running, what’s next? Make sure your software doesn’t turn into shelfware by including user adoption work in your plan. Come learn tips and tricks to help get the rest of the organization on board and enjoying the benefits of social software.

Tecnología Empresariales

If You Build It, Will They
Come?
Sharon Bellamy
& Lisa Duke

About Us
Sharon Bellamy – Business Consultant,
Applicable – Bristol,UK.
http://socialshazza.com

Lisa Duke - Business Development Manager,
Simplified Technology Solutions, Inc. -
Atlanta, GA.
http://getsocialdobusiness.com

So You Think You've Finished
Implementing Connections?
Environment is up
IT has played with it

Why is User Adoption Work
Necessary?
You are the 1%

For normal people,
playing with new
technology is not
fun & not part of
their job

This is why pilots and sandboxes suck

Why? Part 2

It's been 15 years since the desktop has
changed

Need to help people understand what's in it for
them, and that the way they've always done it
is not necessarily the best way to do it going
forward

Why? Part 3
Metcalfe's Law - the value of the
network is proportional to the
square of the number of connected
users

Users = success

Best Practices and Use Cases
Help users see how this will help them do their
jobs
Executives need to participate
Find the natural champions
Hire an intern to shift over key content
Webinars and classroom training
Lunch & learns
Gamification, like Kudos

Best Practices and Use Cases - 2
Roll out everything to everyone - users will surprise you
Use it to plan something fun - "company world cup"
Absence recording
Newsletters
For more information, visit Michael Sampson's site and buy
a book! http://www.michaelsampson.net

We will be here for awhile if you
have questions....

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Soccnx III - If You Build It, Will They Come? Driving User Adoption for Social Software

1. If You Build It, Will They Come? Sharon Bellamy & Lisa Duke

2. About Us Sharon Bellamy – Business Consultant, Applicable – Bristol,UK. http://socialshazza.com Lisa Duke - Business Development Manager, Simplified Technology Solutions, Inc. - Atlanta, GA. http://getsocialdobusiness.com

3. So You Think You've Finished Implementing Connections? Environment is up IT has played with it

4. User Adoption - The Missing Piece We used to call this training - now there is no budget for training, so we came up with a new name You used to do this after you created a brand new Domino app - remember?

5. Why is User Adoption Work Necessary? You are the 1% For normal people, playing with new technology is not fun & not part of their job This is why pilots and sandboxes suck

6. Why? Part 2 It's been 15 years since the desktop has changed Need to help people understand what's in it for them, and that the way they've always done it is not necessarily the best way to do it going forward

7. Why? Part 3 Metcalfe's Law - the value of the network is proportional to the square of the number of connected users Users = success

8. Best Practices and Use Cases Help users see how this will help them do their jobs Executives need to participate Find the natural champions Hire an intern to shift over key content Webinars and classroom training Lunch & learns Gamification, like Kudos

9. Best Practices and Use Cases - 2 Roll out everything to everyone - users will surprise you Use it to plan something fun - "company world cup" Absence recording Newsletters For more information, visit Michael Sampson's site and buy a book! http://www.michaelsampson.net

10. We will be here for awhile if you have questions....

Soccnx III - If You Build It, Will They Come? Driving User Adoption for Social Software

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Soccnx III - If You Build It, Will They Come? Driving User Adoption for Social Software