Leveraging Office 365 Through Modern Licensing
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Discover the benefits of the Cloud Solutions Provider (CSP) program and how it enables flexibility and value-added solutions for your O365 licenses. Know how modern licensing programs are helping companies enable end users, increase IT agility, meet compliance requirements, increase time-to-value, and make IT buying fast and easy.
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Leveraging Office 365 Through Modern Licensing
- 1. Agenda: What is the Cloud Solution Provider (CSP) program Softchoice offers built on CSP Keystone Managed Services Support & engagement process Q&A Luke Black Manager, Microsoft Programs & Marketing Operations John Byrne Sr. Managed Services Advisor
- 2. What is Cloud Solution Provider (CSP)? Flexible, cloud subscription platform for partners to build and support solutions on top of.
- 3. LICENSING TODAY—AND WHERE WE’RE GOING WAYS TO BUY: PLATFORM: OFFERS:
- 5. Commitment Requirement Payment Cycle Enterprise Agreement (EA) Billing Provider Product Support Agreement Type Cloud Solution Provider (CSP) Contractual (3 year) 250 Subscriptions Annually Microsoft Microsoft Transactional 0 Monthly Softchoice Softchoice
- 6. Benefits of a CSP Solution Any customer looking to operationalize their cost with Cloud Service flexibility Customers wanting to leaver their partner and move away from direct Microsoft Office Portal Adamant about not signing a contractual agreement Doesn’t mind purchasing on-prem licenses using a different method Enabling shorter term Cloud subscriptions for testing
- 7. Softchoice offers built upon CSP Keystone with Office 365 Faster time to value Configuration Mentorship Reduced risk and complexity: our on-shore resources available 24x7x365. Efficient, predictable costs Add, remove, changes Knowledge transfer Tenant administration Cloud Services Dashboard Office 365 Basic Billing and account management from Softchoice. Office 365 management with daily proration. 24x7 email and phone support. Knowledge base for problem resolution. Additional Microsoft Office 365 services available (Exchange Online, Project, Visio)
- 8. Q&A
- 9. “When users aren’t consulted about IT projects and the deployment of technology, they are 3X more likely to quit.” “By 2019, investment in the public cloud will grow from $70 billion in 2015 to more than $141 billion.” By 2020, 80% of software vendors will abandon licensing and maintenance for subscription models. “Up to 30% of IT spending will happen outside the allotted IT budget within the next few years.”
- 10. the top threechallenges ourcustomers are having with cloud 1. Lack of Operational Guidelines Increased security risks and compliance issues Exposure of data Mis-alignment with IT policies 2. Skills Gap Projects delayed Not able to provide 24X7 support Incorrect configurations 3. Cost Allocation and Optimization Lack of understanding of what the costs are Can’t allocate costs to business units Overspending (up to 40%)
- 11. WHY KEYSTONE 24x7 LIVE ANSWER01 ACTIONABLE INSIGHTS02 ONGOING MENTORSHIP03 ENTERPRISE GRADE EXPERIENCE04 Live Answer Certified. Instant. Help. Actionable Insights Data + Experts = Speed Ongoing Mentorship Get it right the first time. Enterprise Grade Experience Always. For Everyone. Supporting our Customers Journey • North American Based • Highly Certified Live Answer • No Scripts or Queues • Manage Risk and Spend • Workload Optimization • Operational Recommendations • Configuration Mentorship • Feature Adoption • Emerging Technology Expertise • ITIL Standards and Tools • Client to the Cloud Support • Solution Based Approach
- 12. How Keystone Helps Customer Responsibilities Office 365 Tenant Administration PowerShell & API development Mailbox Migrations On-premises Application Monitoring Technology Office Product Training Keeping up with Office 365 changes Working with Microsoft Support User On-boarding/Off-boarding People/Process IT Financial & Asset Management Product Usage Metrics Growth Planning Office 365 Subscription Management Business • Office 365 Tenant Administration • Unlimited 24x7 Live Answer Break/Fix Support • Incident & Escalation Management • ITIL-Based Service Management • User & Group Administration • Configuration Mentorship • Office 365 new feature briefings • Access to Implementation PS Engineer • Subscription Management • Usage & Adoption Metrics • Business Technology Reviews Keystone Service Deliverables
- 13. Support Insight MentorshipESSENTIAL FOR AZURE unleashing the potential of cloudAnd our customers people Solving the Skill Gap: • Quick technology discussions focused on “how to’s” designed to build your team’s knowledge so you can learn as you go • Monthly webinar with our top Cloud experts Enabling Cost Allocation and Optimization: • Cost Management leveraging tagging best practices with billing center configuration and reporting • Cloud Management Dashboard to view resource consumption, health and manage cloud Billing Allocation • Ongoing Optimization through scheduled reviews of insights and trends with Recommendations to optimized your cloud investments Achieving Operational Excellence • Unlimited issue management through 24x7 live voice support provided by Azure experts for faster issue resolution • Escalation management in the case the issue needs to be routed to Microsoft • Delivered based on ITIL v3 fundamentals
- 14. what’s next?
- 15. Softchoice offers built upon CSP Keystone with Office 365 Faster time to value Configuration Mentorship Reduced risk and complexity: our on-shore resources available 24x7x365. Efficient, predictable costs Add, remove, changes Knowledge transfer Tenant administration Cloud Services Dashboard Office 365 Basic Billing and account management from Softchoice. Office 365 management with daily proration. 24x7 email and phone support. Knowledge base for problem resolution. Additional Microsoft Office 365 services available (Exchange Online, Project, Visio)
- 16. Contact Us 1. Contact your account representative at Softchoice 2. Contact Luke Black at Luke.Black@Softchoice.com if you are unsure of who your Account Representative is 3. Or call 1 800-268-7638
- 17. Q&A
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- Note: This is about placing the customer needs first– what their peers are experiencing. It’s not about us – it’s about them. Before I tell you about Softchoice, I think it’s really important we talk about the challenges our customers are experiencing. From their perspective, there are four key issues - at least in the world Softchoice lives in – they’re grappling with: Number One: Enabling end users. It’s never been more challenging than now for IT departments to deliver what employees want. They demand flexibility, whether it’s the devices they’re bringing to work, or the locations they want to work from. And they want to collaborate or create content on their terms – and there are more collaboration options than ever before. A lot of IT leaders – and end users too - feel there are too many options out there. So many that it paralyses them. This means at times the investments our customers have made just aren’t being leveraged. Number two: Increasing IT Agility. There’s no question that CIOs are being forced to embrace the cloud. And if they don’t, their competitors will. And even if their competitors don’t, a line of business in their own company will go out and buy the cloud apps or services they need - which will render them irrelevant within their own organization. Number three: Compliance and ROI. Up until recently, businesses had to focus on using the things they’re paying for, and pay for the things they’re using. That’s always been a part of a core IT asset management strategy. What’s really happening now - because of the cloud - is that customers are finding out what they’ve spent after their lines of business have consumed cloud services. Additionally, vendors are changing how software is licensed. Many are moving away from “seats” to more technical features like processors. This creates a new set of challenges, and major skill gaps for customers. Number four: Fast, easy and automated way to do business with us. We live in a transparent world, where people can buy things on Amazon, and have it delivered by a drone that same day. The expectations of a customer’s users is very high around a transparent supply chain that moves quick. This is now a great opportunity to tailor the conversation. Based on the conversation, ask your customer: Enable End Users: What is your mobility strategy? What platforms/standards/BYO policies are in place? How do your users communicate? What platforms do you use to do so? Phone, IM, Webinar, etc. How do you share data? What platforms do you use? File sharing/storage, collab tools/sites, etc. Increase IT Agility: How do you manage your workloads/applications today? How do you identify and deploy new applications? On-prem vs Cloud? How do you manage your network’s data traffic + flow? Compliance & ROI: How do you currently manage your Assets? What tools/processes/personnel is in place today? How do you manage/report against ROI? Do you use any sort of Bill Back process? What was your experience during the most recent Software or Security Audit you’ve gone through? What was the outcome? Fast + Easy IT Buying: How do you buys IT equipment today? I.e. Laptops/Desktops/Printers/one-off licensing/etc. What is your procurement process? Who manages/is a part of it? How do you report against what you have purchased over a period of time (and “true-up against vendor’s reporting)? How do you mange your renewals? How do you manage asset lifecycle?