Even if everything else is great, positive customer experiences drive business success. Ignore customer service? Risk losing touch. Provide better customer experience by asking for customer feedback.

1. Provide better customer
experience by asking for
customer feedback.
Ask your
customers for
real feedback. by Ann Heatherington

2. Any business with customers is in
the “people” business.

3. Even if everything else is great,
positive customer experiences
drive business success.
Ignore customer service?
Risk losing touch.

4. A lack of customer input leaves real
priorities out of focus.

5. To decide what’s next, you need answers:
o Are your marketing campaigns
working?
o Do people like your new
service/product?
o Is your brand respected?
o Most importantly, are your customers
satisfied?

6. Engage throughout the customer journey,
asking key questions at critical
touchpoints.
Prioritize customers’ experience and
satisfaction and you’ll earn their loyalty.

7. A comprehensive CX platform that turns
data points into meaningful insights helps
you build stronger relationships.

8. Join a free SoGoSurvey CX webinar and
start collecting the answers you need
today!
Visit CX.SoGoSurvey.com