Our basic rights as consumer according to COPRA. Consumer duties. General information related to it and where to seek justice in the case any of these is violated.
2. Contents
Consumer Dissatisfaction &
Consumer Movement
COPRA
Right to Choose
Right to safety
Right to information
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Right to redressal
Right to be heard
Right to consumer education
Consumer duties
conclusion
3. Consumer Dissatisfaction & Consumer Movement
Exploitation in the marketplace-
Shopkeepers weighing less then what they should.
Traders adding extra charges that were not mentioned earlier.
Adulterated/defective goods are sold
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4. COPRA
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To protect the interest of consumers, government enacted a law
called Consumer Protection Act 1986, that gives us 6 basic rights.
These rights are there to make sure that consumers get products and
services worth their money.
5. Right to Choose
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It is a consumer’s right to be assured to have access to a variety of
goods and services at competitive prices.
6. Right to safety
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Consumers have the right to be protected against marketing pf
goods and services which are hazardous to life and property.
7. Right to information
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A consumer has the right to be informed about the quality,
quantity, potency, purity, standard and price of goods and
services.
8. Right to redressal
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Consumers have the right to seek redressal against unfair trade
practices or unscrupulous exploitation.
9. Right to be heard
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Every consumer has a right to be heard and to be assured that
his/her interests will receive due considerations at appropriate
forums.
10. Right to consumer education
It is the right of every Indian citizen to have education on matters
regarding consumer protection as well as about her/ his right.
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11. Duties of consumers
Buying quality products at reasonable price.
To check weight and measures before making purchase.
Reading the label carefully.
To produce the bill, cash received warranty, etc.
Shopping carefully and wisely.
Understanding the terms of sale.
Reading and following instructions.
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12. Conclusion:
It provides the person with the basic knowledge to handle
consumer problem.
Technological developments have flooded the market with a variety
of products, goods and services, it is therefore important that a
person possess basic knowledge and skills to judge the product.
Consumers education can alert the people to the corporate
dumping of dangerous pharmaceuticals and similar products.
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