This presentation shows how you can apply SPRINT! elearning games to your training program to acquire knowledge and search skills in retail banking. For details, go to http://www.piramide.nl/elearning

1. This presentation shows how you can apply elearning games to your training program to acquire knowledge and search skills in retail banking.

2. Businesshas lots of content … but no engagement Gameshave lots of engagement… but no content Why not put the two together? - Marc Prensky

3. Why introduce elearning games on the work floor? Ideal for topics that are dry and people find them boring Trainees want to see more excitement and challenges Trainees more engaged in learning Knowledge retention higher through replay & repetition More motivated to learn by winning, improve highscores Makes learning less formal and more engaging

4. Shortcomings in many current quiz games No! Is there a good feedback feature other than correct/incorrect? Are there informational sources where one can learn from? Can you play interactively with others? Can you prevent players from gambling on an answer? Can the players reflect on their performance? Can you print out/view players’ performance reports? No! No! No! No! No!

6. compliance issues

8. compliance issues

9. retail product knowledgeUse SPRINT! games to engage the trainees in relatively dull and try topics.

10. Learning topics related to policies

11. Ask questions that requires one to know the information in a certain policy Use [INFO] to add a link to open up the policy. Trainee opens up the policy to search for the answer Trainee has limited time to search. Skill to scan and search is being trained.

12. Let the trainee learn from feedback. Was the answer right? Give reasons for the right answer. Was the answer wrong? Let trainee know why it was wrong and what the right answer should be. Link again to the policy so that reflection can take place.

14. By shortening the time allowed for [INFO], the trainee will learn to scan the document faster. Do this gradually.

16. Make topic categories according to products. Ask questions relating to product characteristics. Use [INFO] to add a link to open up the information source. Enhance knowledge retention through game repetition. Ideal to add MP games.

17. Let the trainee learn from feedback. Was the answer right? Repeat the right answer. Was the answer wrong? Let trainee know what the right answer should be. Link again to the info source to heighten memory retention.

19. Enhance memory retention through repetition. Encourage trainees to repeat the games and offer reward for the highest score.

21. improve search skills

23. Let the trainee learn from good quality feedback. Was the answer right? Repeat the right answer. Was the answer wrong? Let trainee know what the right answer should be. Link again to the audio + info source to heighten memory retention.

25. Skills are improved over repeated practice.

26. Start easy by allowing more time to repeat the audio recording, and information search.