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S
Startup Growth
Lessons Learned
My Journey
S Developer at age 15
S Rockwell Automation – 18 years - VP Global Sales
S GMI $1M-$50M in 5 years - $100M exit
S Toluna $10M-$120M in 5 years - $260M exit
S FlexMinder Idea to Industry Leader in 5 years (sold 3 weeks ago)
S Worked with hundreds of startups around the world
The progression
Strategy
S Who is your customer?
S Employer - Insurance Company – Law Firm – Hospital – SMB – Enterprise –
Media Company – Research Firm - Specialized third party (TPA, CPO)
S Why would they switch from what they do today?
S What does your product do for them? Why does that matter?
S Pricing – How much will they pay? How much do you need to be a viable
business? Target $1M ARR
Obsession with listening
S Solicit brutally honest feedback
S Survey existing/potential customers
S Speak with them (Skype/phone/f2f)
S See what they see
Messaging
S Capture interest quickly – earn more of their time
S Every word matters – Ad/Landing Page/WebSite
S Earn the right to get more of their time
S A/B test to get it right
Focus on their Pain
S Not you and your product (email, marketing, phone)
S “My name is Lowell and I work for FlexMinder and we
have software that automates the claim submission process
for your participants”
“We reduce debit card substantiations by 75% for TPA’s”
Don’t use weak language
Be direct
S “I am sorry to bother you”
“If you have time”
S “Your competitors have reduced
substantiation costs by 75% with
automated claims - would you
like to see how?”
Expansion
S ID the profile of your customer (title, vertical, size etc.)
S Where can you find more just like them?
S Referral program
S Channels & Partnerships
Marketing/Advertising
S Paid
S Facebook (Desktop/Mobile)
S Search (Adwords)
S SEO
S Conferences
S Content Marketing
Attack mode
S LinkedIn
S What conferences do your customers attend?
S Speaking slots (not the paid ones)
S Booth (email list)
S Guerilla marketing
S Coffee
S Breakfast/lunch/dinner
Thanks to
S
Startup Growth
Lessons Learned

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Startup Growth - Scaling Up

  • 2. My Journey S Developer at age 15 S Rockwell Automation – 18 years - VP Global Sales S GMI $1M-$50M in 5 years - $100M exit S Toluna $10M-$120M in 5 years - $260M exit S FlexMinder Idea to Industry Leader in 5 years (sold 3 weeks ago) S Worked with hundreds of startups around the world
  • 4. Strategy S Who is your customer? S Employer - Insurance Company – Law Firm – Hospital – SMB – Enterprise – Media Company – Research Firm - Specialized third party (TPA, CPO) S Why would they switch from what they do today? S What does your product do for them? Why does that matter? S Pricing – How much will they pay? How much do you need to be a viable business? Target $1M ARR
  • 5. Obsession with listening S Solicit brutally honest feedback S Survey existing/potential customers S Speak with them (Skype/phone/f2f) S See what they see
  • 6. Messaging S Capture interest quickly – earn more of their time S Every word matters – Ad/Landing Page/WebSite S Earn the right to get more of their time S A/B test to get it right
  • 7. Focus on their Pain S Not you and your product (email, marketing, phone) S “My name is Lowell and I work for FlexMinder and we have software that automates the claim submission process for your participants” “We reduce debit card substantiations by 75% for TPA’s”
  • 8. Don’t use weak language Be direct S “I am sorry to bother you” “If you have time” S “Your competitors have reduced substantiation costs by 75% with automated claims - would you like to see how?”
  • 9. Expansion S ID the profile of your customer (title, vertical, size etc.) S Where can you find more just like them? S Referral program S Channels & Partnerships
  • 10. Marketing/Advertising S Paid S Facebook (Desktop/Mobile) S Search (Adwords) S SEO S Conferences S Content Marketing
  • 11. Attack mode S LinkedIn S What conferences do your customers attend? S Speaking slots (not the paid ones) S Booth (email list) S Guerilla marketing S Coffee S Breakfast/lunch/dinner