http://ITServiceContractSecrets.com SUMMARY SLIDES: Take the time to hammer out a clear IT service agreement before committing to a service provider, or you risk being disappointed down the road. Copyright (C) SP Home Run Inc.

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IT Service
Agreement
(Glossary Definition)
Courtesy of the
Managed Computer Consulting Glossary
http://glossary.sphomerun.com

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Make Sure that
Your IT Service
Agreement Says,
and Means,

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Exactly What You
Have Agreed on

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Fee Structure

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If the Fee Structure
in Your IT Service
Agreement is in
Any Way Confusing

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Insist on
Clarification
Before Signing

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Knowing How
and When You Will
Be Charged May
be the Most
Important Part

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Services
Rendered

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Be Aware that if it
Isn’t Listed in the
IT Service
Agreement,

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Then You Can’t
Count on it
Happening

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Guarantees

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There Should be
Some Quality
Control Built into
the Contract

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• How Quickly will
the Company
Respond?

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• What’s the
Maximum Amount
of Unplanned
Downtime You
Will Experience?

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Measurable
Guarantees Hold
Service Providers
Accountable for the
Quality of their Work

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Has Your
Company Had
an Experience

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Where the
Language in
an IT Service
Agreement
Became Important?

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Tell Us
What Happened
in the Comments
Section Below

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