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This isn’t your
grandfather’s
marketing.
(Or it totally, totally is.)
Spike Jones
Managing Director, Digital
Edelman
Hello.
Identity
Beliefs
Stay humble.
Beliefs.
Let’s recap.
?% of word of mouth
happens offline
90% of word of mouth
happens offline
Awareness
Credibility
WTF?
Bringing
community
back.
(Insert influencer
debate here.)
Everybody wants
to be a part of something
bigger than themselves.
I am a _______.
EGO INFO EMO
Round 2
MORE
truths about
Word of Mouth
Marketing
But first…
Share this post
with a friend.
It’s time to
become
fans of
your fans.
1
Ask not…
1
Stand for
something bigger.2
Delight in
your
customer’s
surprise.
3
Help your
ideas spread.
4
Immediate
Visible
Immediate
Visible
Long-term
Invisible
There are
promises.
And there are
commitments.
5
To sum up.
1. Become fans of your fans.
2. Stand for something bigger.
3. Delight in their surprise.
4. Enable ideas to spread.
5. Make commitments. Not promises.
Spike Jones
edelman.com
askspike.com
spike.jones@edelman.com
twitter: you’re on your ownphoto: jenn-wagner.com

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