Salesforce Associates Salesforce administrator training presentaion slides.

1. Salesforce Associates
Salesforce Training-Non programmers or Admin track

2. ● What is Cloud computing
● Diff between cloud and normal application
● Advantages of cloud
● Multitenant application
● Types of Cloud Computing
Cloud Computing

3. ● What is CRM
● Types of CRM
● Product lifecycle
CRM

4. ● What is Salesforce?
● Salesforce Vs Force.com
● Salesforce Clouds
● Salesforce editions & licensing
Introduction to Salesforce

5. ● User Interface layer
● Database layer
● Business Layer
● Recruiting Application
Enterprise Application Layers

6. ● Object(Data definition)
● Data(field)types
● Record & External ID’s
● Schema Builder
● Master detail & Lookup relationship
● formula and Roll up summary fields
● Dependent Picklists
● Record types
● Field History tracking
Database Design concepts

7. ● Salesforce Application
● Tabs and types
● Page layouts
User Interface

8. ● User Authentication
● Profiles
● Roles
● Sharing settings
● Permission Set
● Queues & Public Groups
● various UAM scenarios
Security & User Access
Management(UAM)

9. ● Validation Rules
● Workflow Rules
● Approval Process
● Lighting Process Builder
Business Layer

10. ● Web to Lead
● Lead Assignment rules
● Lead Conversion
● Sales Process
Lead Management

11. ● Web to case
● Email to Case
● Case Assignment rules
● Case escalation rules
● Support Process
Case Management

12. ● Data Import Wizard
● Data Loader
Data Management

13. ● Reports
● Dashboards
● Analytic Snapshots
● Custom Report Types
● Report Scheduling & Sharing Concepts
Analytics

14. ● Sandboxes
● Types of Sandboxes
● Deployments techniques
Development Life Cycle

15. ● Multitenant Architecture
● Governor Limits
Cloud Computing Contd...

16. ● Territory Management
● Custom settings, labels & Metadata
● Identity Management & SSO
● Person Accounts
● Chatter
● Communities
● Salesforce and Outlook
● Home Page Layout and Custom links
Miscellaneous