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BPaas

  1. 1. BPAAS
  2. 2. BPAAS • Gartner defines business process as a service (BPaaS) as the delivery of business process outsourcing (BPO) services that are sourced from the cloud and constructed for multitenancy. Services are often automated, and where human process actors are required, there is no overtly dedicated labor pool per client. The pricing models are consumption-based or subscription-based commercial terms. As a cloud service, the BPaaS model is accessed via Internet-based technologies.
  3. 3. Client Owned Application Client Infrastructure Service Product Client App Managed by Service Provider Service provider processes and tools, wrappers Client Infrastructure Managed Services Service provider Infrastructure (hosted/cloud) Service provider Applications, tools, wrappers Best in Class processes by Service Provider BPaaS Processes Specific to a Client Client Owned Application Client Infrastructure Traditional BPO Service Provider Client SERVICE PRODUCTS – FOUNDATION FOR MPS AND BPAAS 3 Service provider processes and tools, wrappers
  4. 4. 4 Application management • Service provider owns and manages applications and entire IT stack for a business process • Service provider manages business processes through workflows • Client owns applications and infrastructure • Service provider provides best in class processes tools and WRAPPER to harmonize multiple IT platforms • Client owns applications and infrastructure Pricing • Outcome based pricing • Transaction based pricing • Pay per use pricing • FTE based pricing • Transaction based pricing • FTE based pricing End-to-end management of business processes • Service provider brings industry expertise to provide : —Best in class processes and benchmarked Service Levels —Technology roadmap —Regulatory and industry compliance —Lower cost of operations for Client • Service provider provides process consulting —Manage ongoing process continuous improvements • Service provider team works in tandem with client to manage technology and provide process improvements • Service provider team works on processes specified by client Infrastructure • Applications are hosted on Service provider/Client cloud • Service provider decides strategies around hosting and infrastructure management • All applications are hosted on client’s infrastructure • All applications are hosted on client’s infrastructure Ownership and Responsibility Shifts to Service provider Traditional BPO Managed Services BPaaS CONTINUUM OF OPERATING MODELS ……
  5. 5. BPAAS ADOPTION
  6. 6. OPPORTUNITIES & CHALLENGES
  7. 7. NEXT STEPS

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