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The six step guide to practical project management If you think managing projects is too difficult, think again. We’ve stripped back project management processes to the basics – to make it quicker and easier, without sacrificing the vital ingredients for success. “If you’re looking for some real-world guidance, then The Six Step Guide to Practical Project Management will help.” Dr Andrew Makar, Tactical Project Management
The six step guide to practical project management
The six step guide to practical project management
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A presentation for absolute beginners who have never touched TikTok and may be a bit scared of it!
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
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Time Management & Productivity - Best Practices
Time Management & Productivity - Best Practices
The six step guide to practical project management
The six step guide to practical project management
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
1070501
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107年度 臺北市松山區戶政事務所 策略地圖&平衡計分卡
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報告大綱 01 02 03 04 組織架構 建構策略核心組織 107年度策略地圖及平衡計分卡
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主任 蔣宜君 李美蓉秘書 黃美蓮 組織架構 戶籍 資料課 課長 盧文平 行政 庶務課 課長 謝佳真 戶籍 登記課 課長
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107年臺北市松山區戶政事務所 使命、願景及核心價值 使命 願景 落實戶籍管理,推動簡政便民服務 秉持「真誠」、「效率」、「同理心」 之服務理念,打造值得信賴的優質戶政。 核心 價值 正直誠信、團隊合作、創新卓越、 開放共享 三大 策略主題 A.便捷滿意的服務 B.營造多元幸福氛圍 C.主動關懷服務
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臺北市政府 107年策略地圖
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臺北市松山區戶政事務所 107年施政重點 A 營造永續環境 健全都市發展 優化產業勞動 B C 優化產業勞動D 強化社會支持E 打造優質教育F 精進健康安全G 精實良善治理H A
B C便捷滿意 的服務 營造多元 幸福氛圍 主動 關懷服務 策略主題 承接關係 臺北市松山區 戶政事務所 臺北市政府
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臺北市松山區戶政事務所 107年策略地圖
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臺北市松山區戶政事務所 107年策略地圖
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臺北市松山區戶政事務所 107年策略地圖
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臺北市松山區戶政事務所 107年策略地圖
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臺北市松山區戶政事務所 107年策略地圖
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AC1 建置身分登記原始文件數位化檔案 (84-104年度)(C顧客構面) KPI: AC1.1掃描暨建檔完成率達100% AC1.2線上調閱率達100% 行動方案: AC1.1.1 進行戶籍登記申請書分類 AC1.1.2
進行戶籍登記申請書掃描及建檔 AC1.2.1 人員教育訓練 AC1.2.2 已完成掃描之檔案開放線上調閱 【臺北市各區戶政事務所戶籍檔案掃描 暨查詢系統專案實施計畫】 AP1 建置印鑑數位化 (P內部流程構面) KPI: AP1.1 印鑑證明正確率達100% 行動方案: AP1.1.1 已登記之現戶印鑑數位建檔 AP1.1.2 印鑑證明比對流程時間縮短 AP1.1.3 跨區申辦印鑑相關業務 AP1.1.4 印鑑證明核發正確率100% 【臺北市戶政事務所使用本市數位印鑑比對系統實 施計畫】 策略主題A:便捷滿意的服務
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AP1 正確戶籍登記 (P內部流程構面) KPI: AP2.1 戶籍登記案件正確率達 100% 行動方案: AP2.1.1由各戶所自訂計畫,並依 據計畫於年度內提升正確率 【內政部對直轄市、縣(市)政府執 行107年度戶政業務績效評鑑計畫】 AL1
辦理戶所專業相關教育訓練 (L學習成長構面) KPI: AL1.1加強戶政法令、資安管理與 服務禮儀相關教育訓練,維持高 品質之為民服務,參與教育訓練 人數達100%。 行動方案: AL1.1.1由各戶所自訂計畫,並依 據計畫持續推動【臺北市松山區 戶政事務所提升服務品質執行計 畫】 策略主題A:便捷滿意的服務 AF1 節能減紙 (F財務構面) KPI: AF1.1內外部顧客問卷滿意度問卷 抽樣與調查減少紙本頁數達1300 頁。 行動方案: AF1.1.1以系統調查取代紙本調查 【臺北市松山區戶政事務所105年 度辦理民意調查實施計畫】
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BC1 深耕新移民服務 (C顧客構面) KPI: BC1.1新移民關懷訪視個案通報件 數達360件 行動方案: BC1.1.1依臺北市新移民關懷訪視 標準作業程序辦理, 完成通報作 業。 BP1
打造「樂婚、願生、能養」 幸福臺北 (P內部流程構面) KPI: BP1.1生育獎勵金逾期核發案件比 例為0% 行動方案: BP1.1.1發放生育獎勵金。 BP1.1.2人口政策宣導活動,推廣 「願婚、樂生、能養」的婚育環 境。 策略主題B:營造多元幸福氛圍 BL1 業務知能訓練 (L學習成長構面) KPI: BL1.1新移民多元文化敏感度研習 課程參訓率達100% 行動方案: BL1.1.1由各戶所自訂計畫,並依 據計畫持續推動。
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CC1 跨機關通報主動關懷服務 (C顧客構面) KPI: CC1.1符合案件通報率達100% 行動方案: CC1.1.1每月彙整辦理保障年長者結婚權益並防制 詐騙及離婚當事人育有18歲以下子女案件。 CC1.1.2符合案件通報率100%。 CP1 跨機關通報戶籍異動資料 (P內部流程構面) KPI: CP1.1跨機關通報比率達100% 行動方案 CP1.1.1積極推廣並主動徵詢民眾申辦意願,提高跨 機關通報服務比率。 【臺北市政府提升戶政機關跨機關通報服務比率獎勵 實施計畫】 策略主題C:主動關懷服務
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簡報完畢 謹請指教
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