1. LOGO
MANAGING
CONFLIC
Prepared for Politics and Administration Class | GMGG 5124
Prof. Madya. Dr. Mohd Fo’ad Sakdan
T
By:
Shahril Budiman, Mohd Nor Affendi bin Rosdi, Shahrizal bin Mahamad
3. WHAT IS CONFLICT ?
LOGO
Natural Disagreement
Could occur either individuals or groups
Emerge cause of differ in attitudes, beliefs,
values or needs
A conflict exists when two people wish to carry
out acts which are mutually inconsistent
(M.Nicholson: Rationality and the Analysis of International Conflict. 1992:11
7. LOGO
Analyze the Conflict
STEPS
Analyze the nature and type of conflict
Gathering information regarding who’s involved the
conflict
ANALYZE Understanding the conflict, reflecting on your ongoing and
planned work, and thinking about how your work contributes to
the conflict: are your strategies and activities building peace, or
DETERMINE creating or exacerbating conflict (International Institute for Sustainable
MANAGEMENT STRATEGY Development, 2013)
PRE-NEGOTIATION
NEGOTIATION
POST-NEGOTIATION
8. LOGO
Determine Management Strategy
STEPS
•Analyze and select the most appropriate
strategy
Who’s group involved?
ANALYZE What’s substance of conflict?
Formulate strategic
DETERMINE
MANAGEMENT STRATEGY
•Conflict Management Strategies:
PRE-NEGOTIATION
Collaboration (Win-Win Solution)
Compromise (Win Some-Lose Some)
NEGOTIATION Competition (Win or Lose)
Accommodation (Lose or Win)
POST-NEGOTIATION
Avoidance (Lose – Lose)
9. LOGO
Determine Management Strategy (Cont’d)
STEPS
Conflict Management Strategies:
ANALYZE
I Win I Lose
DETERMINE
MANAGEMENT STRATEGY
You Win Win-Win Lose-Win
PRE-NEGOTIATION
You Lose Win-Lose Lose-Lose
NEGOTIATION
POST-NEGOTIATION
10. LOGO
PRE-NEGOTIATION
STEPS
Effective Negotiation Clearly set the groundwork
ANALYZE
• Sharing information
regarding conflict causes and
DETERMINE strategic such as: Agreement
MANAGEMENT STRATEGY Joint Fact Finding
• Collaborative
cooperation with
PRE-NEGOTIATION different group
Organization
• Rules for communication,
negotiation and decision
making
NEGOTIATION Ground Rules & Agenda
• Negotiation approach and
as facilitator
• Collaborative
POST-NEGOTIATION cooperation Initiation & Assessment
11. LOGO
NEGOTIATION STEP
STEPS
ANALYZE
Options
DETERMINE Evaluation
MANAGEMENT STRATEGY
PRE-NEGOTIATION Interest
Written
Agreement
NEGOTIATION
Commitment
POST-NEGOTIATION
12. LOGO
POST-NEGOTIATION STEP
STEPS IMPLEMENT DECISIONS OF NEGOTIATIONS
•Ratification : Review of organization
procedure
ANALYZE
•Implementation : Communication and
DETERMINE
MANAGEMENT STRATEGY Collaboration as the agreement
PRE-NEGOTIATION
Negotiation Skill
Separate People From The Problem
NEGOTIATION Interest VS Position
Focus on Interest, Not Positions
Develop Optional Solutions
POST-NEGOTIATION Developing Objectives Criteria
13. References:
Breaking the Impasse: Consensual Approaches to
Resolving Public Disputes.
Lawrence Susskind and Jeffrey Cruikshank, 1987, New
York, NY: Basic Books.
Creating the High Performance Team.
Steve Buchholz and Thomas Roth, 1987, New York, NY:
Wiley.
The Eight Essential Steps to Conflict Resolution:
Preserving Relationship at Work, at Home, and in
the Community.
Dudley Weeks, 1992, New York, NY: St. Martins Press.
Getting to Yes: Negotiating Agreement without Giving
In.
Robert Fisher, William Ury, and Bruce Patton, 1991, New
York, NY: Penguin Books.
Managing Public Disputes: A Practical Guide to
Handling Conflict and Reaching Agreements.
Susan L. Carpenter and W.J.D. Kennedy, 1988, San
Francisco, CA: Jossey-Bass Publishers.
The Planner as Dispute Resolver: Concepts and
Teaching Materials.
A. Bruce Dotson, David Godschalk, and Jerome Kaufman,
1989, Washington, DC: National Institute for
Dispute Resolution
LOGO