1. From the book
Global Public Management Case and Comments
Comments: The Price
STISIPOL RAJA HAJI-
TANJUNGPINANG
of Rebuilding a War-Torn Town
What Is Wrong and What Should Be Done?
Prepared By : By : Eve Annecke
SHAHRIL BUDIMAN Phil Morgan
Lyuba Palyvoda

2. In the small town after inter-ethnics war, Maria’s Non-
Governmental Organization works with her colleagues in few
years. Maria has been the director of the organization and
aims to recover and maintenance victims of civil war.
They have several goals to help the ethnics community
during the war, it was to provide emergency medical aid
a, food and another program was successfully is
electricity and running the water for this community.
After the war, Maria NGO had another program to
develop war-torn town and makes several social activity
to rebuild community life in the post-war

3. Condition after war
 A major source of employment in the town, a furniture
factory, was completely destroyed during the war.
 People become poverty and unemployment.
 Afraid to face condition in the future, The feeling of
“Helplessness”.
 Reconciliation of the refugees.
United Nations High Commissioner for Refugees (UNHCR) indicated there
was a large number of refugees and displaced ethnic minorities who wished to
return to their homes in this town

4. During the inter-etchnics war
• Assisted the local people and shared their
struggle to survive in the midst of constant
fighting, shelling, hunger, and despair
• Provide emergency medical aid and food
• Another results, electricity and running
water
Post-War
• Providing economic assistance (rebuild
furniture factory), create jobs
• Promoting inter-ethnic reconciliation
through refugee returns

5. Problems
 Acceptance of ethnic minority (the refugee)
returning to their homes
 Local politicians have done everything in
their power to prevent ethnic minorities
from returning to he town
 Refusal from the mayor about reconciliation
for allowing the ethnic minority refugees

6. What Is Wrong and What Should Be Done?
Eve Annecke
Maria needs to rapidly meet with other stakeholders, organizations,
and more moderate politicians, keeping the project of rebuilding the
factory foremost in peoples’ minds
No quick fix to her previously simplistic, rational, deal-making approach and
that she needs his help to strategically attempt to slowly and painfully
reintegrate the town through the rebuilding of the factory
The point is for Maria to fine-tune her focus on the process and
to trust this process. Through dialogue, creating space for peoples’ stories,
and keeping focused on the possibility of rebuilding their town as a beacon
of hope in war-torn times

7. The main point divide in two-track Phil Morgan
strategy : Economic Assistance and
Conflict Resolution
The NGO needs to be sure that the furniture factory represents
a robust and enduring economic entity
That option will also require strategic assessment and should be linked with
the region beyond the town itself (Marked Based)
Another source like “Bank” dedicated to very small loans to support both
“sure-thing” and more entrepreneurial ventures (Micro Financing Institution)
The NGO will need to foster a broadcommunity consultative process relating
to (Conflict Management)
What Is Wrong and What Should Be Done?

8. Lyuba Palyvoda
Maria’s NGO lacks a clear strategy
Communication between Maria’s group and the local politicians
and governmental officials was woefully inadequate
Maria and her organization
STRATEGY
to conduct organizational strategic planning
Work directly with the community
Maria’s NGO needs to establish a new priority list
Community support and ownership
of the new organizational priorities are developed
Compromises
What Is Wrong and What Should Be Done?

9. Assesment
 The three advisors have a good suggestion
but probably to mix their comments will be
good solution. Several idea necessary to
considering for solved the reconciliation and
economic assistance.
 The keyword from advisors is Consensus.
And Maria NGO must doing step by step
and doing difference approach after they
failed ensure the mayor

10. Solution
 Maria NGO should take reconciliation,
communication with the community,
another stakeholder, local politicians and
apologize about her mistake to the mayor.
 Evaluate the Strengths,
Weaknesses/Limitations, Opportunities, and
Threats (SWOT) this about strategic planning
for the Maria NGO in the future
 Rational – Comprehensive Decision Making

12. References :
 Callahan, Olshfski, & Schwella (Eds). (2005). Global public
management: Cases and comments. Thousand Oaks, CA: Sage.
 Rosenbloom, D. H., Kravchuk, R.S. & Clerkin, R. M. (2009). Public
administration: Understanding management, politics and law in the
public sector. (7th ed.). Boston, MA: McGraw-Hill.
 http://www.strangecosmos.com/content/item/168088.html
 http://www.college-reporter.com/life/429-thri-discusses-plight-of-
refugees
 http://www.guardian.co.uk/world/2011/jan/24/palestinians-10000-
refugees-return-israel