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Pulling B2B Buyers Through the Funnel Online Marketing Connect Search Engine Marketing Focus Week – May 2011
Stacy Williams ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.linkedin.com/in/stacyswilliams   http://twitter.com/stacywms
Prominent Placement, Inc. ,[object Object],[object Object],[object Object],[object Object]
Why should B2B marketers care about SEM? Where do B2B buyers start when researching purchases online? Where do B2B buyers go throughout the buying cycle stages? Source:  Webinar by Gord Hotchkiss of Enquiro, 2008
Topics I’ll cover SEO PPC ANALYTICS Keyword strategy Keyword strategy Keyword strategy Content strategy Linking strategy Landing page strategy PPC on social media Latent conversions Phone call tracking Reputation management Social media strategy Landing page strategy Bridge the gap between site analytics & CRM Top of the funnel: awareness, research Bottom of the funnel: negotiation, purchase
SEO PPC ANALYTICS Keyword strategy Keyword strategy Keyword strategy Content strategy Linking strategy Landing page strategy PPC on social media Latent conversions Phone call tracking Reputation management Social media strategy Landing page strategy Bridge the gap between site analytics & CRM
Keyword research is critical ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Choose keywords that don’t trigger editorial results 80% editorial
Choose keywords that don’t trigger editorial results 80% commercial
SEO PPC ANALYTICS Keyword strategy Keyword strategy Keyword strategy Content strategy Linking strategy Landing page strategy PPC on social media Latent conversions Phone call tracking Reputation management Social media strategy Landing page strategy Bridge the gap between site analytics & CRM
Optimize lots of content – all different kinds of content ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Universal Search: optimize all digital content
Blogging: no longer sexy; still very effective ,[object Object],[object Object],[object Object]
Data capture for lead nurturing Call Request a free quote Try an audit Sign up for newsletter Follow us Like/recommend/share
SEO PPC ANALYTICS Keyword strategy Keyword strategy Keyword strategy Content strategy Linking strategy Landing page strategy PPC on social media Latent conversions Phone call tracking Reputation management Social media strategy Landing page strategy Bridge the gap between site analytics & CRM
Link-building methods ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Optimized press releases build links & more ,[object Object],[object Object],[object Object],[object Object]
Optimized press releases build links & more
SEO PPC ANALYTICS Keyword strategy Keyword strategy Keyword strategy Content strategy Linking strategy Landing page strategy PPC on social media Latent conversions Phone call tracking Reputation management Social media strategy Landing page strategy Bridge the gap between site analytics & CRM
Goal: “clean” SERPs when decision-maker checks you out
Control the content that shows up for your own name Website Twitter profile Facebook profile LinkedIn profile BusinessWeek profile (not us) Optimized press release Video (not us) Website Website
SEO PPC ANALYTICS Keyword strategy Keyword strategy Keyword strategy Content strategy Linking strategy Landing page strategy PPC on social media Latent conversions Phone call tracking Reputation management Social media strategy Landing page strategy Bridge the gap between site analytics & CRM
Content – Votes – Links
Lead nurturing – staying top of mind
SEO PPC ANALYTICS Keyword strategy Keyword strategy Keyword strategy Content strategy Linking strategy Landing page strategy PPC on social media Latent conversions Phone call tracking Reputation management Social media strategy Landing page strategy Bridge the gap between site analytics & CRM
(Back to SEO keyword strategies) ,[object Object],[object Object]
Include keywords for all stages of the buy cycle ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Include keywords for all stages of the buy cycle ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],“ The B2B purchaser is more emotionally removed from brands, and bases judgment on real benefits and needs.  That means searches will involve less brand names and more pain-based or challenge-based keywords.”  - Andrew Spoeth, Enquiro
Avoid consumer clicks ,[object Object],[object Object],Ad scheduling:  during business hours  or  some B2B buyers research Sunday evenings & convert Tuesday afternoons
SEO PPC ANALYTICS Keyword strategy Keyword strategy Keyword strategy Content strategy Linking strategy Landing page strategy PPC on social media Latent conversions Phone call tracking Reputation management Social media strategy Landing page strategy Bridge the gap between site analytics & CRM
Goal #1: Provide information ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Goal #2: Capture data ,[object Object]
SEO PPC ANALYTICS Keyword strategy Keyword strategy Keyword strategy Content strategy Linking strategy Landing page strategy PPC on social media Latent conversions Phone call tracking Reputation management Social media strategy Landing page strategy Bridge the gap between site analytics & CRM
Social media targeting: by industry, title or interest Facebook Twitter LinkedIn
SEO PPC ANALYTICS Keyword strategy Keyword strategy Keyword strategy Content strategy Linking strategy Landing page strategy PPC on social media Latent conversions Phone call tracking Reputation management Social media strategy Landing page strategy Bridge the gap between site analytics & CRM
Include keywords for all stages of the buy cycle ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Don’t forget to bid on your own brand name ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
SEO PPC ANALYTICS Keyword strategy Keyword strategy Keyword strategy Content strategy Linking strategy Landing page strategy PPC on social media Latent conversions Phone call tracking Reputation management Social media strategy Landing page strategy Bridge the gap between site analytics & CRM
Goal: convince prospect to buy our brand
SEO PPC ANALYTICS Keyword strategy Keyword strategy Keyword strategy Content strategy Linking strategy Landing page strategy PPC on social media Latent conversions Phone call tracking Reputation management Social media strategy Landing page strategy Bridge the gap between site analytics & CRM
Latent conversions & attribution ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Google Analytics’ multi-channel funnels & assists Source: Daniel Waisberg, Conversion Journey, Search Engine Land 4/15/11
SEO PPC ANALYTICS Keyword strategy Keyword strategy Keyword strategy Content strategy Linking strategy Landing page strategy PPC on social media Latent conversions Phone call tracking Reputation management Social media strategy Landing page strategy Bridge the gap between site analytics & CRM
How phone call tracking works Type in URL directly & see this: Click on a Google organic listing & see this: Click on a Google paid listing & see this:
18. Call tracking ensures you’re measuring all results 66% 33%
18. Call tracking ensures you’re measuring all results ,[object Object],[object Object],[object Object],[object Object]
SEO PPC ANALYTICS Keyword strategy Keyword strategy Keyword strategy Content strategy Linking strategy Landing page strategy PPC on social media Latent conversions Phone call tracking Reputation management Social media strategy Landing page strategy Bridge the gap between site analytics & CRM
Web analytics & CRM: gap Number of S.E. leads,  estimated  revenue based on average closing rate & sales amount Number of customers from all sources & total revenue generated Reporting Disconnect: Historical Method ,[object Object],[object Object]
Web analytics & CRM: no gap Number of  S.E. customers & revenue generated Today’s Method ,[object Object],[object Object]
Action items ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Want more SEM info? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],THANK YOU!

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Pulling B2B Buyers Through the Funnel with SEM

  • 1. Pulling B2B Buyers Through the Funnel Online Marketing Connect Search Engine Marketing Focus Week – May 2011
  • 2.
  • 3.
  • 4. Why should B2B marketers care about SEM? Where do B2B buyers start when researching purchases online? Where do B2B buyers go throughout the buying cycle stages? Source: Webinar by Gord Hotchkiss of Enquiro, 2008
  • 5. Topics I’ll cover SEO PPC ANALYTICS Keyword strategy Keyword strategy Keyword strategy Content strategy Linking strategy Landing page strategy PPC on social media Latent conversions Phone call tracking Reputation management Social media strategy Landing page strategy Bridge the gap between site analytics & CRM Top of the funnel: awareness, research Bottom of the funnel: negotiation, purchase
  • 6. SEO PPC ANALYTICS Keyword strategy Keyword strategy Keyword strategy Content strategy Linking strategy Landing page strategy PPC on social media Latent conversions Phone call tracking Reputation management Social media strategy Landing page strategy Bridge the gap between site analytics & CRM
  • 7.
  • 8. Choose keywords that don’t trigger editorial results 80% editorial
  • 9. Choose keywords that don’t trigger editorial results 80% commercial
  • 10. SEO PPC ANALYTICS Keyword strategy Keyword strategy Keyword strategy Content strategy Linking strategy Landing page strategy PPC on social media Latent conversions Phone call tracking Reputation management Social media strategy Landing page strategy Bridge the gap between site analytics & CRM
  • 11.
  • 12. Universal Search: optimize all digital content
  • 13.
  • 14. Data capture for lead nurturing Call Request a free quote Try an audit Sign up for newsletter Follow us Like/recommend/share
  • 15. SEO PPC ANALYTICS Keyword strategy Keyword strategy Keyword strategy Content strategy Linking strategy Landing page strategy PPC on social media Latent conversions Phone call tracking Reputation management Social media strategy Landing page strategy Bridge the gap between site analytics & CRM
  • 16.
  • 17.
  • 18. Optimized press releases build links & more
  • 19. SEO PPC ANALYTICS Keyword strategy Keyword strategy Keyword strategy Content strategy Linking strategy Landing page strategy PPC on social media Latent conversions Phone call tracking Reputation management Social media strategy Landing page strategy Bridge the gap between site analytics & CRM
  • 20. Goal: “clean” SERPs when decision-maker checks you out
  • 21. Control the content that shows up for your own name Website Twitter profile Facebook profile LinkedIn profile BusinessWeek profile (not us) Optimized press release Video (not us) Website Website
  • 22. SEO PPC ANALYTICS Keyword strategy Keyword strategy Keyword strategy Content strategy Linking strategy Landing page strategy PPC on social media Latent conversions Phone call tracking Reputation management Social media strategy Landing page strategy Bridge the gap between site analytics & CRM
  • 23. Content – Votes – Links
  • 24. Lead nurturing – staying top of mind
  • 25. SEO PPC ANALYTICS Keyword strategy Keyword strategy Keyword strategy Content strategy Linking strategy Landing page strategy PPC on social media Latent conversions Phone call tracking Reputation management Social media strategy Landing page strategy Bridge the gap between site analytics & CRM
  • 26.
  • 27.
  • 28.
  • 29.
  • 30. SEO PPC ANALYTICS Keyword strategy Keyword strategy Keyword strategy Content strategy Linking strategy Landing page strategy PPC on social media Latent conversions Phone call tracking Reputation management Social media strategy Landing page strategy Bridge the gap between site analytics & CRM
  • 31.
  • 32.
  • 33. SEO PPC ANALYTICS Keyword strategy Keyword strategy Keyword strategy Content strategy Linking strategy Landing page strategy PPC on social media Latent conversions Phone call tracking Reputation management Social media strategy Landing page strategy Bridge the gap between site analytics & CRM
  • 34. Social media targeting: by industry, title or interest Facebook Twitter LinkedIn
  • 35. SEO PPC ANALYTICS Keyword strategy Keyword strategy Keyword strategy Content strategy Linking strategy Landing page strategy PPC on social media Latent conversions Phone call tracking Reputation management Social media strategy Landing page strategy Bridge the gap between site analytics & CRM
  • 36.
  • 37.
  • 38. SEO PPC ANALYTICS Keyword strategy Keyword strategy Keyword strategy Content strategy Linking strategy Landing page strategy PPC on social media Latent conversions Phone call tracking Reputation management Social media strategy Landing page strategy Bridge the gap between site analytics & CRM
  • 39. Goal: convince prospect to buy our brand
  • 40. SEO PPC ANALYTICS Keyword strategy Keyword strategy Keyword strategy Content strategy Linking strategy Landing page strategy PPC on social media Latent conversions Phone call tracking Reputation management Social media strategy Landing page strategy Bridge the gap between site analytics & CRM
  • 41.
  • 42. Google Analytics’ multi-channel funnels & assists Source: Daniel Waisberg, Conversion Journey, Search Engine Land 4/15/11
  • 43. SEO PPC ANALYTICS Keyword strategy Keyword strategy Keyword strategy Content strategy Linking strategy Landing page strategy PPC on social media Latent conversions Phone call tracking Reputation management Social media strategy Landing page strategy Bridge the gap between site analytics & CRM
  • 44. How phone call tracking works Type in URL directly & see this: Click on a Google organic listing & see this: Click on a Google paid listing & see this:
  • 45. 18. Call tracking ensures you’re measuring all results 66% 33%
  • 46.
  • 47. SEO PPC ANALYTICS Keyword strategy Keyword strategy Keyword strategy Content strategy Linking strategy Landing page strategy PPC on social media Latent conversions Phone call tracking Reputation management Social media strategy Landing page strategy Bridge the gap between site analytics & CRM
  • 48.
  • 49.
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  • 51.