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Francoeur, Stephen. "Assessing Chat Reference. 15 November 2007.

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Stephen Francoeur
Stephen Francoeur

A presentation to the staff at Columbia University Libraries, November 15. 2007.

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Assessing Chat Reference Presentation to Staff at Columbia University Libraries November 15, 2007 Stephen Francoeur Baruch College
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Francoeur, Stephen. "Assessing Chat Reference. 15 November 2007.