1. From Course to Competency
A plan for increasing skills retention,
implementation, and auditing capabilites through
timely, contextual reinforcement.
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2. The Goal
Dramatically increase core competencies of personnel
through the adoption of specific skills attributed to each core
competency.
The How
Ongoing reinforcement of
learning.
Increase adoption of new
skills (change behavior).
Track progress on skills &
competencies in a simple way
The Training
Write, design, course content. √
Teach Course. √
After Training

3. After Training
How do you send the right reinforcement messaging at the
right time?
How do you avoid duplicating delivery of follow up content
when skills taught in courses overlap?
How do you drive behavor change not just retention of
information?
Who's going to adminster the right content to the right
students?
How do we track the results of follow up assessments,
challenges, etc and how do we link all of the results back to
an uptick in each core competency?
Huge potential. Many Challenges.

4. Taming the Follow up Beast
Design follow-up around skills
NOT a specific course.

5. Skills "campaigns" are setup to send
out timely, contextual reinforcement
content over time.
Low maintenance. They just run!

6. Physical course registrations
auto-join students to the
necesary streams of follow up.
Physical Course registration
Skills Reinforcement "campaigns"

7. User Story
Lasya
our student
Client Acquisition Strategy & Sales Process!
Interpersonal & Comm. Skills
Business Acumen
Technology
Behavioral Selling
Lasya has very high
levels in many core
competencies. However,
she is definitely lacking in
her closing, negotiations,
and meeting prep skills.
Skills that will give her a
much stronger
understanding of client
acquisition strategy &
sales process.

8. Lasya attends course
Gets added to skills follow up

9. Lasya attends another course a week later!
"Preparing for the
Meeting" skills
follow up is already
running so
she will not be
added to this skills
campaign twice!
The physical
course registration
smartly adds Lasya
to only the skills
follow-up she
hasn't been
introduced to yet.

10. Measure increase in competency
Every follow up item in a skills "campaign"
(assesements, challenges, etc) is scored on
performance. Much more valuable than pass/fail!
Each skill campaign is
associated to a core
competency
Skill scores bubble up into a core comp and give you a statistically
significant, easy to review # for each core comp which can be broken
down by student or business group.
Core Comp
score