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Use of Twitter during a Crisis
    The Rise of #memstorm and #memflood
    Aaron Prather, CEO Of StiQRd / @amprather
    For MobileCamp Memphis #MoCaMEM

Saturday, May 7, 2011
“You don’t start communities. They already
    exist. They are already doing what they
    want to do. The question you should ask is
    ‘How can I help them to do better’”

    Mark Zuckerberg, Facebook Founder and
    CEO




Saturday, May 7, 2011
Effective Use Of Hashtags

    ✤    Iranian Election / Revolution of 2009

    ✤    Haiti and Japan Earthquakes

    ✤    Egypt 2011

    ✤    Other Middle Eastern “uprising”

    ✤    The Boston Snowpocalpyse

    ✤    SOME Tech Conferences

    ✤    Follow Friday

Saturday, May 7, 2011
What Makes A Good Hashtag

    ✤    Easy to Identify - #egypt

    ✤    Short and Sweet - must fit in the 140 character limit

    ✤    Power Users

    ✤    ReTweets

    ✤    Community Supported

    ✤    No longer “owner” supported


Saturday, May 7, 2011
“The real lesson is that the Twitter
    community decides what a hashtag is
    going to be, not the person who created it,
    and to some extent it is unpredictable.”

    Mathew Ingram, Founder of Mesh




Saturday, May 7, 2011
A Personal Problem

    ✤    My personal annoyance with the local media
          ✤    Why do I have to visit 3 to 4 sites to get information?
          ✤    Why do I still not find the information I need / want?

    ✤    ADD
          ✤    I’m easily distracted
          ✤    Just the facts, ma’am

    ✤    I like to contribute a voice
          ✤    I want to help
          ✤    Photos, information, thoughts




Saturday, May 7, 2011
The Light Bulb Moment

    ✤    Ignite Memphis 2

    ✤    Presentation to encourage Memphis to use hashtags

          ✤    #memstorm

          ✤    #memsnow

          ✤    #memtraffic

          ✤    #mempothole


Saturday, May 7, 2011
Put into Practice

    ✤    Literally, the NEXT day -

          ✤    Severe weather rolls in to Memphis

          ✤    Start encouraging people to use #memstorm hashtag

          ✤    @memphisweather1 @HowellMarketing starts using the tag

          ✤    People start to RT the updates

          ✤     Shunned by the “mainstream” media


Saturday, May 7, 2011
Getting Acceptance

    ✤    The Next #memstorm -

          ✤    Getting WREG to start using the hashtag

          ✤    @memphisweather1 starts picking up more followers because of
               the hashtag

          ✤    WMC-TV starts using the tag

          ✤    More and more community comes on


Saturday, May 7, 2011
Saturday, May 7, 2011
Lunaweb rolls out
    Memstorm.com
    For those that don’t use Twitter, now gets
    the Power of Twitter




Saturday, May 7, 2011
#MemStorm vs. #FoxStorm


    ✤    FOX 13 decides to launch #foxstorm

    ✤    #memstorm community rejects and even attacks #foxstorm

    ✤    FOX 13 goes on the defensive

    ✤    Community pushes back even harder

    ✤    FOX 13 relents and joins the #memstorm community



Saturday, May 7, 2011
The Birth of #memflood

    ✤    Suggested by Drew Avery      ✤   Shortly after 11:30 p.m.
         ( @CanesDrew )                   Monday, a random sampling of
                                          500 tweets with the #memflood
    ✤    Promoted by Power Accounts       hashtag had generated almost
                                          1.2 million views that reached
    ✤    Numerous Retweets                an audience of more than
                                          154,000 followers in the
    ✤    Fully accepted by the            preceding 24 hours.
         “mainstream” media

    ✤    Used by Government and
         Quasi-Government agencies


Saturday, May 7, 2011
#memflood - 7,345 views in 1 day
    Originally posted on private Facebook account that had 328 friends




Saturday, May 7, 2011
Saturday, May 7, 2011
So What Now?

    ✤    Make sure you have a Twitter app on your smart phone

          ✤    Twitter, Hootsuite, Echofon, TweetDeck, Twitterrific, TweetCaster

    ✤    Follow folks

    ✤    Create Hashtags just for fun

    ✤    Participate in the discussion

    ✤    Retweet


Saturday, May 7, 2011
Thanks and let’s talk
    @amprather




Saturday, May 7, 2011

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Use of Twitter during a Crisis

  • 1. Use of Twitter during a Crisis The Rise of #memstorm and #memflood Aaron Prather, CEO Of StiQRd / @amprather For MobileCamp Memphis #MoCaMEM Saturday, May 7, 2011
  • 2. “You don’t start communities. They already exist. They are already doing what they want to do. The question you should ask is ‘How can I help them to do better’” Mark Zuckerberg, Facebook Founder and CEO Saturday, May 7, 2011
  • 3. Effective Use Of Hashtags ✤ Iranian Election / Revolution of 2009 ✤ Haiti and Japan Earthquakes ✤ Egypt 2011 ✤ Other Middle Eastern “uprising” ✤ The Boston Snowpocalpyse ✤ SOME Tech Conferences ✤ Follow Friday Saturday, May 7, 2011
  • 4. What Makes A Good Hashtag ✤ Easy to Identify - #egypt ✤ Short and Sweet - must fit in the 140 character limit ✤ Power Users ✤ ReTweets ✤ Community Supported ✤ No longer “owner” supported Saturday, May 7, 2011
  • 5. “The real lesson is that the Twitter community decides what a hashtag is going to be, not the person who created it, and to some extent it is unpredictable.” Mathew Ingram, Founder of Mesh Saturday, May 7, 2011
  • 6. A Personal Problem ✤ My personal annoyance with the local media ✤ Why do I have to visit 3 to 4 sites to get information? ✤ Why do I still not find the information I need / want? ✤ ADD ✤ I’m easily distracted ✤ Just the facts, ma’am ✤ I like to contribute a voice ✤ I want to help ✤ Photos, information, thoughts Saturday, May 7, 2011
  • 7. The Light Bulb Moment ✤ Ignite Memphis 2 ✤ Presentation to encourage Memphis to use hashtags ✤ #memstorm ✤ #memsnow ✤ #memtraffic ✤ #mempothole Saturday, May 7, 2011
  • 8. Put into Practice ✤ Literally, the NEXT day - ✤ Severe weather rolls in to Memphis ✤ Start encouraging people to use #memstorm hashtag ✤ @memphisweather1 @HowellMarketing starts using the tag ✤ People start to RT the updates ✤ Shunned by the “mainstream” media Saturday, May 7, 2011
  • 9. Getting Acceptance ✤ The Next #memstorm - ✤ Getting WREG to start using the hashtag ✤ @memphisweather1 starts picking up more followers because of the hashtag ✤ WMC-TV starts using the tag ✤ More and more community comes on Saturday, May 7, 2011
  • 11. Lunaweb rolls out Memstorm.com For those that don’t use Twitter, now gets the Power of Twitter Saturday, May 7, 2011
  • 12. #MemStorm vs. #FoxStorm ✤ FOX 13 decides to launch #foxstorm ✤ #memstorm community rejects and even attacks #foxstorm ✤ FOX 13 goes on the defensive ✤ Community pushes back even harder ✤ FOX 13 relents and joins the #memstorm community Saturday, May 7, 2011
  • 13. The Birth of #memflood ✤ Suggested by Drew Avery ✤ Shortly after 11:30 p.m. ( @CanesDrew ) Monday, a random sampling of 500 tweets with the #memflood ✤ Promoted by Power Accounts hashtag had generated almost 1.2 million views that reached ✤ Numerous Retweets an audience of more than 154,000 followers in the ✤ Fully accepted by the preceding 24 hours. “mainstream” media ✤ Used by Government and Quasi-Government agencies Saturday, May 7, 2011
  • 14. #memflood - 7,345 views in 1 day Originally posted on private Facebook account that had 328 friends Saturday, May 7, 2011
  • 16. So What Now? ✤ Make sure you have a Twitter app on your smart phone ✤ Twitter, Hootsuite, Echofon, TweetDeck, Twitterrific, TweetCaster ✤ Follow folks ✤ Create Hashtags just for fun ✤ Participate in the discussion ✤ Retweet Saturday, May 7, 2011
  • 17. Thanks and let’s talk @amprather Saturday, May 7, 2011