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Learning and Development Strategy
Learning and Development Strategy 2012-2013
V2
October 2012
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2. Document Control
Document Reference Number V2.0
Title of Document KFG Learning and Development
Authors Name Andrew Stotts
Authors Job Title People and Performance Manager
Dept/Service Human Resources
Doc. Status Draft
Based on KFG Experience Jan 2011- Oct 2012
Signed off by Board
Publication Date 15th October 2012
Next Review Date Pending
Distribution Kevin Martyr
Version Date Consultation
V1.0 10th January 2011 Kevin Martyr
V1.1 18th January 2011 Kevin Martyr
V2 15th October 2012 Kevin Martyr

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Learning and Development Strategy
Table of Contents
Kout Food Group
LEARNING AND DEVELOPMENT STRATEGY 2012-2013 1
V2 1
DOCUMENT CONTROL 2
TABLE OF CONTENTS 3
KEY SUMMARY POINTS OF THE STRATEGY 4
WHAT ARE THE CHARACTERISTICS OF A SUCCESSFUL LEARNING FUNCTION? 6
2.0 KEY PRINCIPLES UNDERPINNING THE STRATEGY 7
2.1 EQUITY OF ACCESS 7
2.2 MEASUREMENT 7
2.3 FLEXIBILITY 7
2.4 PROTECTED LEARNING TIME 7
2.5 PARTNERSHIP 7
2.6 SHARING KNOWLEDGE AND SKILLS 7
3.0 IDENTIFYING LEARNING NEEDS 8
4.0 DEVELOPING CAPACITY FOR TEACHING AND LEARNING 8
5.0 DEVELOPING INNOVATIVE LEARNING AND DEVELOPMENT METHODS 8
6.0 RECORDING AND MONITORING LEARNING AND DEVELOPMENT 9
7.0 MANDATORY, STATUTORY AND INDUCTION TRAINING 9
8.0 LEADERSHIP AND MANAGEMENT DEVELOPMENT 9
RESPONSIBILITIES 9
LEARNING AND DEVELOPMENT TEAM 9
OPERATIONAL MANAGERS 10
EMPLOYEES 10
APPENDIX 1
THE 9 BOX RATING: 12
Talent Pipeline and Careers Paths for Burger King and Pizza Hut
APPENDIX 2
Q & A SHEET – TALENT REVIEW 9 BOX MATRIX 14
APPENDIX 3(Attached)
Learning and Development Plan 2012-2013
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4. Key summary points of the strategy
1.1 Learning and Development needs to be an integral part of our practice
and culture. It should be available to all, flexible to suit different learning
styles and work patterns. It should meet the needs of the individual, the
team and the business, both now and in the future. It must be linked to
improvements in the quality of services and business profits.
1.2 A Bi annual appraisal (PDR) of all employees is central to the strategy.
The process and paper work must be simple and fit for purpose.
1.3 Every employee requires a set of core skills to enable them to carry out
their job. Basic skills in literacy, numeracy and communication will be
essential. A commitment to these skills will support all employees gain
recognized qualifications.
1.4 Protected learning time and resources must be supported, to ensure that
people have the opportunity and flexibility to develop their skills and
knowledge. A variety of learning methods will be promoted, including
work based learning and e-learning. Access to a comprehensive library
and knowledge service is essential. (Learning Zone and Books 24/7)
1.5 Multi-Professional and team learning will be encouraged, including peer
support groups. The promotion of mentoring and coaching skills for
managers and employees in the position of leadership will be supported to
develop others.
1.6 It is essential that relevant mandatory, statutory and orientation training is
provided for all employees.

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Learning and Development Strategy
1.7 To meet the future needs of the business, we must develop our teaching
and training capacity. There must be strong links between education,
training and development, career progression and reward for all
employees. We will develop a career paths process that will map our
employees to our 8 competencies SPPIICED:-
Self and Others Development –Develops self, other colleagues and teams
to optimize potential and support the achievement of business
objectives.
Passionate About Kout Food Group –Having a genuine positive attitude
towards Kout Food Group, its products, people and services,
which leads to actions which support Kout Food Group and its
reputation.
Planning and Organizing –Plans, manages and organizes time, tasks and
resources to achieve business deadlines and targets.
Influencing andCommunicating –Communicates and influences openly and
effectively and has a positive impact on others.
Informed Decisions –Analyses and interprets data and situations to make
informed business decisions.
Change Embraced–Welcomes change as part of working life and actively
looks for ways to improve business performance.
Excellent Customer Service–Delivers a personalized experience to
customers and key stakeholders in a professional manner, by
identifying with them and building a relationship to make them feel
valued.
Delivering Business Performance –Takes responsibility for managing self
and others to deliver enhanced business performance.
1.8 Management and leadership development are key to continuing success
of the business. We will create Kout University School of Business
(KUSB) that will focus on 5 essential employee development areas:-
Orientation Trainee to Crew (Academy 1)
Lead a Shift (LAS Academy 2)
Lead a Restaurant (LAR Academy 3)
Lead Multi Restaurants (LMR Academy 4)
Senior Leaders (Academy 5)
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6. What are the characteristics of a successful learning function?
A coherent, well resourced learning strategy
A system of appraisal and personal development planning for all
employees linked to business and individual needs, regularly
reviewed.
Demonstration that education and training, and access to learning
is available on an equitable, non discriminatory and flexible basis to
all employee groups.
Use of a variety of development processes, with the founding belief
that simple is best.
Regular publication, evaluation and monitoring of learning activity

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Learning and Development Strategy
2.0 Key Principles underpinning the strategy
2.1 Equity of access
All employees should be able to access the appropriate learning and
development regardless of their job role, hours of work, previous
education, age, race, religion etc. Access to training resources must be
fair and equitable, and should balance the needs of the individual, the
team and the business.
2.2 Measurement
Effective use of appraisal, development review and personal development
planning are important for all staff, and are central to the strategy. The
introduction of a balanced score card, Service, Quality, Customer. All
employees will be measured using the 8 SPPIICED competencies and the
9 box grid.
See Appendix 1
2.3 Flexibility
A variety of flexible, blended approaches to learning to suit different
learning styles and work patterns are needed. These will include:
workplace and work based learning, internally and externally taught
courses, shadowing, e-learning, secondment, coaching and mentoring.
2.4 Protected learning time
There must be a fair and consistent approach to time off for learning. The
principle of protected learning time must be supported, to ensure people
have the opportunity to develop their skills and knowledge.
2.5 Partnership
Effective learning and development requires that employees and
managers work in partnership. Employees are expected to take
responsibility for their own learning and make the most of opportunities
offered. Managers, supervisors and leaders are responsible for the
development needs of their teams and must fully understand that they are
the greatest benefactor from this approach.
2.6 Sharing knowledge and skills
Within KFG there is a wealth of knowledge and many employees are
already involved in teaching colleagues as part of their job role. This is
recognized as a core skill by the business and should be developed at all
levels, encouraged and supported.
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8. 3.0 Identifying learning needs
For employees the Bi annual cycle of appraisal and development reviews
and agreement of personal development plans will be the core process for
identifying individual learning needs. The personal development plan will
take into account development needs based on the specific brand or
company competencies. This will be a two way process which ensures
that employees receive regular feedback on their performance and this
will enable them to plan their learning activities for a set period. The
process used will be simple and user friendly.
To support this process, it is essential that all supervisors and managers
who are responsible for PDR’s and Personal Action Plans (PAP’s) receive
the appropriate training. The role of managers is critical for the success of
this process. Managers and supervisors need to have effective appraisal
skills to enable them to realize, support and harness the potential of their
teams.
Learning needs will continue to be identified in other ways, such as
incident reporting, complaints management, risk management, mentoring
and coaching.
4.0 Developing capacity for teaching and learning
To support learning it is essential to develop the capacity by improving the
ability and capability of teaching and learning amongst our employees. All
KFG employees have the responsibility to share their knowledge and skills
to enable others to develop.
The promotion of coaching skills for managers and employees in position
of leadership, will help support the development of others. Managers will
be given guidance and advice to enable them to play a key role in the
promotion of work based learning.
5.0 Developing innovative learning and development methods
It is important that KFG uses a number of innovative methods to drive
learning and development. Academic and traditional education will be
assessed, however they should be complimented by work based
methods. We learn about and develop customer service when disciplines
work and learn together.

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Learning and Development Strategy
6.0 Recording and monitoring learning and development
It will be the responsibility of each employee to record their learning and
development in a portfolio, and to ensure that their personal development
plan is kept up to date for inspection by supervisors and managers.
7.0 Mandatory, statutory and induction training
Mandatory, statutory and corporate induction training is provided for all
KFG employees. To ensure that this is relevant a mandatory, statutory
and induction training policy will be developed and implemented. We are
a registered and Authorized training Provider for HACCAP and ServSafe,
FAAW, Health and Safety and Manual Handling.
8.0 Leadership and Management development
The development needs of junior and first line managers must not be over
looked. Development of cohorts and development programs, followed by
graduation will be a priority. Topics such as “How to get the best from
your team, PDR training, Managing Fairly, Time Management, Delegation
andCommunication skills”
Responsibilities
Learning and Development Team
It is the responsibility of the Learning and Development team to :-
Ensure that Orientation NHO, mandatory, statutory and update
training is provided for all KFG employed staff.
Develop and provide in house learning and development in support
of KFG, departmental and individual requirements identified during
the PDR process. Advertise these throughout KFG using a
schedule, flyers, posters and a course prospective.
Provide support and advice and guidance to employees and
managers to enhance the development of learning in the workplace
Actively seek external sources of funding for learning and
development
Develop and maintain a learning and development data base to
enable reporting to board and operations (Learning Zone)
Effectively manage the training budget to ensure that resources are
fairly allocated, monitor any training contracts with training
providers
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10. Evaluate the effectiveness of learning and development activities
Brand Leaders and Operational Managers
We will work in partnership with the Operations team to deliver the strategy,
we will develop leaders where they can track the progress of each employee
and create the proper enrichment, interaction and intervention for each
(Talent Pipeline). We will create an environment where if we ask a restaurant
manager about an employee, their dreams and aspirations, struggles and
achievements, the manager will be able to have a meaningful conversation
about the employee and their personal and business goals (Bench).
To aid this process it will be the responsibility of the Operational team to:-
Identify the priority learning and development needs of their employees
to enable them to deliver outstanding service and meet relevant
operational needs, objectives and targets agreed by the business.
Collate the learning and development needs of their
departments/Brands and forward these to the learning and
development team.
Ensure that employees attend relevant required statutory, mandatory,
induction and update training.
Ensure any learning and development activity is relevant to the job
role, identified during appraisal, personal development reviews, and in
line with the organizational, department and personal objectives
Ensure that employees have access to protected time for learning, as
identified and agreed at appraisal, personal development review
Ensure that employees have the opportunity to prepare for their PDR
and PAP.
Employees
It is the responsibility of the Employee to:-
Attend and participate in mandatory, statutory, induction and
update training, applying their learning in the workplace
Prepare for and participate in the appraisal and personal
development review program
Maintain and develop the necessary knowledge and skills for their
job role
Identify learning and development needs, discussing them with
their supervisors and managers
Maintain a portfolio to provide evidence of their learning and
development

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Learning and Development Strategy
Appendix 1
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12. Appendix 2
GUIDELINES FOR COMPETING A 9 BOX RATING FOR THE PDR
Overall, remind yourself of the past performance and potential of each of your team
members in terms of:
PERFORMANCE – focus on results:
1. Previous PDR ratings, consistently over time, demonstration of KFG
competencies
2. Significant achievements in the last 12 months
3. Progress against their Scorecard objectives
POTENTIAL/LEARNING AGILITY – does these things well:
1. A critical thinker who examines problems carefully and makes fresh connections
2. Able to handle tough situations
3. Likes to experiment and can deal with the discomfort of change
4. Delivers results in first time situations through team building and personal drive
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
ALLOCATING THE 9 BOX RATING:
Review the PERFORMANCE AXIS first and using the criteria above select 1, 2 or 3:
1. Poor performer - does not deliver results, inconsistent, erratic
2. Good performer - knows the job well, enhances their skills as appropriate
3. Excellent performer - produces excellent results, expert in their role, enhances skills as
appropriate
Then review the POTENTIAL AXIS and using the criteria select 1, 2 or 3:
1. Slow to adapt - does not adapt well to change or may be blocked personal learner
2. Can adapt – able to cope well with a range of situations
3. Drive for change – clearly demonstrates their future potential and readiness for their next
role. Will challenge the organisation to take on growth opportunities

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Learning and Development Strategy
Refer to the 9 box matrix definitions
Janaury 2011
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14. Q & A SHEET – TALENT REVIEW 9 BOX MATRIX
Q. What is the purpose of the Matrix?
It is used to define an individual’s PERFORMANCE in their current role and their
POTENTIAL to move to a broader or larger role, including moving up to the next
level of the organisation. This is done using defined criteria and also takes into
account feedback from Performance Reviews.
It also enables the business to have an overall picture for a Department, a function, or any other part of the organisation.
It can used in Talent Review and succession planning discussions.
Q. What is it measuring?
It gives a rating of an individual’s performance and potential at a particular
point in time. This rating may stay the same over time or it could change,
based on the performance of the individual.
Q. Who fills in the Matrix?
Ratings on individuals are completed by their direct manager and these are then
reviewed by the manager at the next organisational level.
Q. Who sees it? How is it used?
It is shared with the other senior managers attending the Talent Reviews
and resourcing Meetings. Each of the Regional’s at the meeting have a
completed matrix for the GMs and AGMs and Supervisors in their Region.
At the Review each Regional Manager goes through the names on their matrix, the
individuals are discussed, and the rating either confirmed or revised. This information is
then used to build development plans and succession plans. Talent Development
facilitates the overall process.
Q. How often will it be done?
The Talent Reviews take place regularly in each Area usually on a quarterly basis. The
matrix is updated regularly.

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Q. Does the rating get reviewed at all? Can it change?
The ratings are discussed at the Talent Review session, where they are either confirmed or revised. They can change over
a period of time based on an individual’s performance and the view of their future potential.
Q. To what extent is being “High Potential” a step change? What does an
individual have to do to move into that box?
It means the individual is ready now to make a significant move up to the next level in the organisation.
Q. Do people move into another box when they change roles?
Where do new appointments fit?
Where the move is a promotion their rating becomes “new in role” for six
months (as part of the Rough Potential box) after which time it is reviewed again.
At that point they can be given any of the ratings. When someone moves
sideways into another role their rating may stay the same or be treated as “new
in role”.
Q. Is the rating absolute, or relative to the rest of the group of people being
rated?
It is absolute against the criteria. However we will always take a sense check across the
business to ensure there is continuity in the rating approach.
Q. What happens if someone could fit into two boxes?
They go in the box that best describes their overall performance and potential.
Q. To what extent should site/business performance be considered when the
individual is being rated?
The matrix gives a rating for the individual, not the business. However the
performance of their business unit should be considered in the context of how
the individual has contributed to those business results
Q. Some people will not be geographically mobile – how should this be reflected
in the rating?
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16. The rating should be based on performance and potential in the first instance.
Mobility will be noted and be discussed at the Talent Reviews in the context of
succession plans and career moves. We will assume every individual is mobile
unless otherwise stated.
Q. How does this connect with the Performance Review process?
An individual’s performance review will be a key consideration in deciding their
rating for the matrix for Talent Review and succession planning purposes.
Q. When and how do we give feedback to the individuals?
Feedback should usually be given to individuals as part of the Performance
Review process, unless there is a need to it earlier. We will look to time the
Talent Reviews so that they fit into the Performance Review cycle.
Q. Who can help me in preparing for the feedback session?
Your local Learning and Development support will help you.

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Q. Can an individual challenge their rating?
An individual needs to understand their rating and have the opportunity to
discuss it with their manager. Based on that discussion, the manager may then
feel it is appropriate to revise the rating, although this would be a rare exception.
There will be no formal appeal process as such. Individuals can move into other
boxes at each Talent Review, based on their performance and our view of their
potential.
Q. How will we ensure consistency in rating people – some managers are tougher
than others?
HR and Talent development will support managers in the rating process and this
will help to build consistency. The Talent Review sessions also ensure
consistency as they are peer group discussions where each manager’s ratings are
looked at and discussed in the context of the overall population.
Q. Where can I get more information on training and development activities to
address any gaps that have been identified?
HR and Learning and Development will help you with this.
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