As enterprise IT environments increase in diversity, most service providers will be subjected to work in a delivery model that involves more than one provider and scope that is shared - often with a rival against whom they bid for the project.
How can the service providers and their customers ensure collaboration works to provide value to business ?
This presentation introduces the concept of a Collaboration Charter to enable multi-partner initiatives and to ensure that they succeed.
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
Foundation of a Multi-Partner Delivery Model
1. Foundation of a Multi-Partner
Delivery Model
The Collaboration Charter
Author: Subodh Jambhekar / Jan 20th, 2011
2. What is a Collaboration Charter ?
A Collaboration Charter is a multi-party charter signed by:
- the Client,
- the Suppliers
- pre-existing project/service teams
- possibly, certain sub-contractors
Signatories agree to act fairly, in an open and trusting manner, in
good faith, be co-operative and avoid disputes by adopting a ‘no
blame’ culture.
- It requires the partnering team members to develop their relationship with a view
to achieving trust, fairness, dedication to the program goals and an
understanding of each other’s expectations and values.
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3. Objectives of a Collaboration Charter
The objectives of a Collaboration Charter are:
- Reduction or elimination of waste
- Improved efficiency
- Cost-effectiveness
- Innovation
- Speed
- Continuous improvement
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4. Key Attributes of the Collaboration Charter
Unifies the program management process
Integrates design/build/deployment with one plan for the whole team
Decision-making process is led by a core group of members by
consensus
Provides for a common communication framework
Defines a non-adversarial escalating dispute resolution procedure
Requires the partners to notify the others as soon as they become
aware of any matter which could adversely affect the project
Establishes the mechanism for risk sharing
Despite the partnering ethos, the intent is not to dilute the
responsibilities as defined by respective contracts with the
customer
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5. Benefits of the Collaboration Charter
Maximizes specialist knowledge and encourages innovation
Provides huge flexibility for the project and the team
Promotes team work and integrates resource supply chains of the
partners
Enables better participation by individual partners in establishing
choices
Creates a higher chance of complex projects completing on time and
on budget
Avoids recursive change control situations
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6. Collaboration Prerequisites in Specific Areas
Some of the collaboration prerequisites in the following areas have
been described in subsequent slides:
- Program Management
- Communication Management
- Common Visibility
- Integrated Change Control
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7. Program Management under the
Collaboration Charter
Program Manager as a partnering advisor
Program Management Office:
- Constituting of the partner representatives
- Mandated with monitoring and controlling all aspects of the program
Integrated Planning:
- High-level program plan with milestones defined for individual project
plans
- Dependencies across project plans are agreed in advance
- Elaboration of individual plans by respective partner
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8. Communication Management under the
Collaboration Charter
Implement lean escalation: what can be clarified by one team
member talking to another must not be escalated
Enable partner teams to interact for engineering clarifications at all
levels
Project Leads and PMO to manage work performance information;
not to route engineering information for the teams
Flexibility for co-locating resources in selective areas
- Client resources in offshore locations
- Partner resources in other partner’s locations
Daily standup meetings between project leads
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9. Common Visibility under the Collaboration
Charter
Common visibility to:
- All deliverable/object tracking
- Resource risks
- Resource deployment and availability
Joint identification of risks and definition of mitigation plans at all
levels
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10. Change Control under the Collaboration
Charter
Change requests discussed and evaluated by partners before
presenting for change control
Global unconditional visibility of change requests to all partners
Flexibility to deliver a change request by multiple partners
Change Requests to detail scope, schedule, effort, resource
deployment, responsibilities etc; not commercials
- Separate commercial change requests depending on the partners
involved in delivering a change request
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11. Do You Have
Any Questions?
Reach Subodh Jambhekar at:
http://www.linkedin.com/in/subodhj/
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