The concepts and processes on how to perform project communications management according to PMBOK Guide 6th edition. You'll find key concepts and terms, plan communications management, manage communications, and monitor communications. This module is closely related with project stakeholder management module.
4. Project Communications Management
• Project communications management is the
processes to ensure that the information needs of
the project and its stakeholders are met through
development of artifacts and implementation of
activities designed to achieve effective information
exchange.
• Project communications management parts:
• Develop a strategy to ensure communication is effective
for stakeholders
• Carrying out the activities necessary to implement the
communication strategy.
6. Key Terms
• Communication mechanisms:
• Written
• Spoken
• Formal / informal
• Gestures
• Media
• Choice of words
• 5Cs of written communications:
• Correct grammar and spelling
• Concise expression and elimination of excess words
• Clear purpose and expression directed to the needs of the reader
• Coherent logical flow of idea
• Controlling flow of words and ideas
7. Key Terms (continued)
• Communications skills:
• Listening actively
• Awareness of cultural and personal differences
• Identifying, setting, and managing stakeholder expectations
• Enhancement of skills
• Communication channels formula:
𝒏 (𝒏 −𝟏)
𝟐
; where n is the
number of stakeholders.
9. Trends & Emerging Practices
• Inclusion of stakeholders in project reviews
• Inclusion of stakeholders in project meetings
• Increased use of social computing
• Multifaceted approaches to communications
11. Considerations for Adaptive Environments
• Communication occurs more frequently and
quickly.
• Streamlining team members access to
information.
• Frequent team checkpoints.
• Co-locating team members.
• Posting project artifacts in transparent fashion.
• Regular stakeholder reviews.
12. Lesson 2: Plan Communications Management
• Plan Communications Management Overview
• Plan Communications Management Data Flow
• Plan Communications Management Input
• Plan Communications Management Tools &
Technique
• Plan Communications Management Output
13. Plan Communications Management Overview
• Plan communications management is the
process of developing an appropriate approach
and plan for project communication activities
based on the information needs of each
stakeholder or group, available organizational
assets, and the needs of the project.
• Key benefit: a documented approach to effectively
and efficiently engage stakeholders by presenting
relevant information in a timely fashion.
15. Plan Communications Management Input
• Project charter
• Project management plan
• Resource management plan
• Stakeholder engagement plan
• Project documents
• Requirements documentation
• Stakeholder register
• Enterprise environmental factors
• Organizational process assets
16. Plan Communications Management Tools &
Techniques
• Expert judgment
• Communication
requirements analysis
• Communication technology
• Communication models
• Basic sender/receiver
• Interactive
• Communication methods
• Interactive communication
• Push communication
• Pull communication
• Interpersonal and team skills
• Communication styles
assessment
• Political awareness
• Cultural awareness
• Data representation
• Stakeholder engagement
assessment matrix
• Meetings
17. Plan Communications Management Output
• Project management plan
• Communications management plan
• Project management plan updates
• Stakeholder engagement plan
• Project documents updates
• Project schedule
• Stakeholder register
19. Manage Communications Overview
• Manage communications is the process of
ensuring timely and appropriate collection,
creation, distribution, storage, retrieval,
management, monitoring, and the ultimate
disposition of project information.
• Key benefit: it enables an efficient and effective
information flow between the project team and
the stakeholders.
21. Manage Communications Input
• Project management plan
• Resource management plan
• Communications management
plan
• Stakeholder engagement plan
• Project documents
• Change log
• Issue log
• Lessons learned register
• Quality reports
• Risk report
• Stakeholder register
• Work performance reports
• Enterprise environmental
factors
• Organizational process
assets
22. Manage Communications Tools & Techniques
• Communication technology
• Communication methods
• Communication skills
• Project management information system
• Project reporting
• Interpersonal and team skills
• Active listening
• Conflict management
• Cultural awareness
• Meeting management
• Networking
• Political awareness
• Meetings
25. Monitor Communications Overview
• Monitor communications is the process of
ensuring the information needs of the project and
its stakeholders are met.
• Key benefit: optimal information flow as defined in
the communications management plan and the
stakeholder engagement plan.
32. References
• [PMBOK6] – The PMBOK 6th edition from pmi.org
• [RITA9] – Rita Mulcahy’s PMP Exam Prep 9th
edition from RMC Publications™
Notas del editor
Presentation: 80 minutes
Lab: 90 minutes
After completing this module, students will be able to:
Describe the architectural features of Microsoft SharePoint 2016.
Identify new, deprecated, and removed features in SharePoint 2016.
Describe the editions for SharePoint 2016 on-premises and Microsoft SharePoint Online.
Required materials
To teach this module, you need the Microsoft PowerPoint file 20339-2A_01.pptx.
Preparation tasks
To prepare for this module:
Read all of the materials for this module.
Practice performing the demonstrations and labs.
Work through the Module Review and Takeaways section, and determine how you will use the information to reinforce student learning and promote knowledge transfer to on-the-job performance.
As you prepare for this class, it is imperative that you complete the labs yourself. This gives you an understanding of how the labs work and the concepts that each covers, so that you can provide meaningful hints to students who might have issues. Furthermore, it will help guide your lecture to ensure that you discuss the concepts that the labs cover.
Ask the students to start 20339-2A-NYC-DC1-A at this point, as per step 1 of the Lab.
