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@ozinnovation
Poverty

Economic Development

Rural
Infrastructure
& Services
Commons
Atanu Dey 

PhD, Engineer
(Berkeley, Stanford)

Rajesh Jain 

Dot Com Millionaire

Great People

Vinod Khosla
Founder, Sun Microsystems
Top Venture Capitalist
Failure!
!

Villagers liked it
Local business showed interest
Government & NGOs didn’t trust it
We failed to

understand value

for all customers
!
!

Google creates lots of value
Captures value through pay-per-click ads only
Craigslist has little interest in
maximising profit, instead it
prefers to help users find cars,
apartments, jobs, and dates.
Jim Buckmaster, CEO
!
!

Craigslist creates lots of value
Captures value through job ads only
She understands,

she’s been there

Make something people
want. Don’t worry about the
money at the start.
Paul Graham, Y-Combinator
3 steps to a successful business model
!

Understand Value

Create Value

Capture Value
TACSI LOGO / Vertical format / 25th February 2013

The Australian
Centre for
Social Innovation
We develop
and spread
solutions

Weavers

We help
organisations
innovate
!

!

!

VOLUNTEERING

HEALTHY EATING

DISABILITY
Social business models are hard
!

1. Customer rarely pays
2. You are not your customer
3. Change over profit
!

DESIGN
!
PEOPLE

Our hybrid 

methodology

!
!

BUSINESS
!
SUSTAINABILITY

SOCIAL

SCIENCE
!
CHANGE
!

3 questions for any business
!

1. Who are your customers?
2. What do your customers see as value?
3. How do you create change for customers?

Who are your customers?
Triple Customer Segmentation
Triple Customer Segmentation
VALUE PROPOSITION

!

!

!

PRIMARY CUSTOMER

FINANCIAL SUPPORTER

OTHER SUPPORTERS
Triple Customer Segmentation
VALUE PROPOSITION

!

!

!

PRIMARY CUSTOMER

FINANCIAL SUPPORTER

OTHER SUPPORTERS

!

WHO ARE YOUR CUSTOMERS?
What do your customers value?
Job-to-be-done
Job-to-be-done
Hanging a picture solutions

Expensive
Messy
Permanent

Cheap
Clean
Removable
How do we enable more
families to thrive and fewer to
enter crisis services?
!

What’s the job to be done for
families in tough times?
Rapid
ethnography
Card
Sorting
Families in tough times
Helpful help

Unhelpful help

She understands,

she’s been there

She can’t relate, 

she doesn’t have kids

She helped me do what I
wanted

They tell you what to do

They were there for me
when I needed them

They were only available
office hours
A TACSI Solution
How do you create change for customers?
Program logic
Program Logic
What you do
Recruit
at public
events

2 day
training

Link-up
families
Program Logic
What you do
Recruit
at public
events

Non-stigmatising

2 day
training

Builds confidence
and capability to
help others

Why you do it

Link-up
families

Families give
flexible, nonjudgemental,
support
Program Logic
How it creates change

What you do
Recruit
at public
events

Non-stigmatising

2 day
training

Builds confidence
and capability to
help others

Why you do it

Link-up
families

Families give
flexible, nonjudgemental,
support

Feel more…
Confident
Connected
Hopeful

Behaviours..
Set goals
Make plans
Try new things

Families
Thrive
!

3 questions for any business
!

1. Who are your customers?


Triple Customer
Segmentation

2. What do they see as value?


Job-to-be-done

3. How do you create change?


Program Logic
Program Logic
Job-to-be-done

Triple Customer
Segmentation

Impact Streams

TACSI’s Business Model Canvas for change
Adapted from Osterwalder
3 steps to a successful business model
!

Understand Value

Create Value

Capture Value
3x Customer Segmentation

Job-to-be-done

Program Logic

!

IN OFFICE
!

OUT OF OFFICE

Rapid-ethnography

Card sorting
Our co-design process
!

IN OFFICE

!

FRAME
ASSUMPTIONS

!
!

TEST
ASSUMPTIONS

OUT OF OFFICE
!

BUILDING
INSIGHT

Our
services
!

!

BUILDING
BUSINESS MODELS

BUILDING
STRATEGY
Workshops in Adelaide
tacsi.org.au/workshops
!

March 20
Innovation starts with people / $99
!

April 11
Business Models for Change Masterclass / $550

April (Date to be confirmed)
Tong Yee, Thought Collective - Social Enterprise in Singapore / Free
!
!
!
tacsi.org.au
@ozinnovation
!

suhit.anantula@tacsi.org.au
@suhitanantula
!

chris.vanstone@tacsi.org.au
@chrisvanstone
!

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