1. Active Listening
Session 3

2. Introduction
• No communication process is complete
without listening.
• Listening can be defined as a process
of receiving, interpreting and reacting to
a message received from the speaker.
• Hearing and listening are not similar.

3. STEPS INVOLVED

4. TYPES
• Appreciative Listening is listening to derive
aesthetic pleasure.
• Empathetic Listening is listening to a distressed
friend wherein one provides emotional and moral
support.
• Comprehensive Listening is done when someone
understands and comprehends the message in
greater detail, like in a class.
• Critical Listening is evaluating the message
critically. Used when the purpose is to accept or
reject the message.

5. • You do not listen with just your ears: you listen
with your eyes and with your sense of touch
,you listen by becoming aware of the feelings
and emotions that arise within yourself
because of this contact with others. You listen
with your mind, your heart, your imagination.
Egan Gerard

6. ACTIVE versus PASSIVE
Listening.
• Prepare to listen
• Avoid pre-judgement
• Be open-minded
• Establish eye contact
• Watch for signals
• Extract main points
• Make notes if possible
• Give FEEDBACK

7. DON’TS
• Pay undue emphasis to the vocabulary.
• Pay to much attention to the
accessories and clothing of the
speaker.
• Concentrate too hard
• Interrupt too often
• Show boredom to an uninteresting
speaker

8. Activity
• Sit in groups of 8 each. The first group
member will frame a three to four lined
story and pass it to his next friend.
Each group member will keep on
adding one line each and finally the last
person in the group will tell the story to
everybody in the class.