เอกสารประกอบการบรรยายของคุณวัชรินทร์ อุทกธาราและคุณพีรยุทธ์ ย่องซื่อ หัวข้อ SAP Hybris Cloud for Customer for Sales, Marketing and Service ในงานสัมมนา ปฏิวัติการบริหารงานขาย การตลาดและบริการด้วยระบบ Cloud วันที่ 26 พฤษภาคม 2560 สอบถามรายละเอียดเกี่ยวกับโซลูชันส์ CRM: SAP Hybris Cloud CRM ได้ที่ บริษัท ซันเด โซลูชันส์ จำกัด โทร 026348899 อีเมล์ marketing@sundae.co.th เว็บไซต์ http://www.sundae.co.th

2. SAP HYBRIS SOLUTIONS
Mr. Watcharin Utoktara
Marketing & Sales Manager, Sundae Solutions Co., Ltd.

3. OMNI-CHANNEL CUSTOMER ENGAGEMENT & COMMERCE
EVERY TOUCHPOINT. EVERY CHANNEL. GLOBAL. FLEXIBLE.
WEB MOBILE EMAIL CALL
CENTER
MARKET
PLACE
INTERNET
OF THINGS
CONTACT
CENTER
POS MARKETING
CHANNELS
DIGITAL
GOODS
SOCIAL
INDUSTRIES
SALES SERVICE MARKETING COMMERCE
CUSTOMER ENGAGEMENT & COMMERCE PLATFORM
• SEAMLESS customer journey
across all channels
• SINGLE VIEW of the customer
• INTEGRATED across sales, service,
marketing & commerce
• Specific to your INDUSTRY

5. SELL SMARTER. ACT FASTER. BE RELEVANT. EVERYWHERE
INDUSTRY
SAP HANA CLOUD PLATFORM, INFRASTRUCTURE, INTEGRATION
SAP Cloud for Sales
REAL-TIME PREDICTIVE ANALYTICS
Sell Anywhere,
Anytime
Turn Insight
into Action
Sell More,
Admin less
Know Your
Customer
COMMERCE SALESMARKETING SERVICE
Sales force automation (SFA) solution
that empowers sales teams to sell smarter
SAP CLOUD FOR CUSTOMER

7. EXPERIENCE MANAGEMENT
COMMERCE MARKETING SERVICE SALES
DATA & PROCESS MANAGEMENT
PLATFORM, INFRASTRUCTURE, INTEGRATION
SAP Hybris Service Solutions Self-Service, Contact Center and Field
Service solutions that create end-to-end
service excellence
The Channels Your
Customers Want
Personalized
Interactions Every
Time
The Right Insight at
the Right Time
Be Mobile Integrated with Your
Enterprise
REVOLUTIONIZE SERVICE ENGAGEMENTS AND
DELIVER END-TO-END SERVICE EXCELLENCE

8. SAP Hybris
Cloud for Customer
for Sales, Marketing
and Service
Mr. Peerayut Yongsue
Manager, CRM Solutions

9. SAP HYBRIS CLOUD FOR CUSTOMER
SAP HYBRIS
Cloud for Sales
§ End-to-End mobile
solution from Lead
to Quote
§ Real-time Analytics
§ Sales collaboration
§ Industry solutions
§ Customer service
across every channel:
email, web, phone,
social
§ Tickets & Escalation
Management
§ End-to-End mobile
solution for field service
SAP HYBRIS
Cloud for Service

10. SAP HYBRIS CLOUD FOR SALES OVERVIEW
Opportunity Management & Insight
• Easy Lead, Opportunity, Activity Management
• Tailored sales methodology, Guided Selling
• Competitor insight, Partner Management
Account Management & Intelligence
• Fast Account & Contact Updates, Relationships
• 360 Customer Intelligence
Productivity & Personalization
• Flags
• Tags
• Shelf
Collaboration & Social
• Feeds, Followers and @mentions
• Internal, Customers, Partners
• Deal Sites, Social Selling
• Quick Creates
• Field Extensions
• Workflow
Integration
• Pre-built integration to SAP ERP & CRM, SAP JAM
• Partners like InsideView, D&B 360, Xactly & more
• Mashups with most other apps
Real-Time & Predictive Analytics
• Dashboards, ad-hoc reports, forecasting
• Front and back-office data
• Mash-ups with SAP BW & Business Objects
• Custom dashboards, KPIs, and reports
Groupware Integration
• Full-Featured support for MS Outlook , Google
Gmail and Lotus Notes, Server side via partner
(e.g. Office 365)
• Real-time, scalable, powered by SAP HANA
• Simplified enhancement tools for power users
• Easily extended for tailored UX and business processes
Platform
Mobility
• Complete mobile apps, no extra cost
• Support for iPad, iPhone, Android, MS
Windows, Watch
• Responsive UI with Off-line support
• Business Card Scanner
Quote & Order Management
• Integrated pricing and transactional document
creation with SAP ERP or CRM
• CPQ through partners
Visit Management & Execution
• Complete Activity and Task Management
• Visit and Route Planning and Execution
• Survey Design and Execution
• Map Views
• Graphical
Views
• Target Segments, Email Campaigns
Marketing

11. Opportunities
Site visit
SAP HYBRIS Cloud For Sales
This image cannot currently be displayed.
Activities
Management
Account and
Contact
Survey
Quote
Management
Get Deal Signed
KPIs & Pipeline
Management
Sales Representative
Submit a Report

12. SAP HYBRIS Cloud For Sales
Demonstration

13. Real-Time Analytics
§ Dashboards & forecasting
§ Configurable custom reports
§ Account 360
§ Track Service Analytics Real Time
Service Ticket & Activity
Management
§ Easy Service Ticket, Order & Activity Tracking
§ Multi-channel service ticketing
§ Unified agent experience across email, Web,
chat, phone
§ Email Response Management
§ Social Media Centric
§ Routing and Escalation Workflow
§ Surveys
§ Solution Finder
§ Native ERP Integration [End to End]
Groupware Integration
§ Full-Featured with 2-way
Sync
§ Support for Microsoft
Outlook, Google gmail, Lotus
Notes
Account Management & Intelligence
§ Fast Account & Contact Updates
§ 360 Customer Intelligence
Integration
§ Pre-built integration to SAP ERP, SAP CRM, SAP
JAM and more
§ Mashups with most other apps
Productivity & Personalization
§ Flags
§ Tags
Collaboration & Social
§ Feeds, Followers and @mentions
§ Internal, Customers, Partners
§ Deal Sites
§ Social Selling
§ Communication Enabled Processes § Quick Creates
§ User-Defined Fields
§ Short CutsAdoption
Mobile
§ Complete mobile apps, no extra cost
§ Support for iPad, iPhone, Android, MS
SAP HYBRIS CLOUD FOR SERVICE OVERVIEW

14. Ticket
Management
Activity Plans
SAP HYBRIS Cloud for Service
This image cannot currently be displayed.
Account
Management
Routing, Queuing
and Escalation
Dynamic Surveys
Analytics
Management
Customer Service

15. SAP HYBRIS Cloud For Service
Demonstration

17. THANK YOU.
Sundae Solutions Co., Ltd.
T | +66 2634 8899
F | +66 2634 8896
W| www.sundae.co.th
E | marketing@sundae.co.th