3. COMMUNICATION
• Communication means exchange of information.
• Derived from latin word “COMMUNICARE” which means
participation.
• Sender & receiver are the two vital elements of
communication.
• The desired outcome or goal of any communication
process is “UNDERSTANDING”.
4.
5. IMPORTANCE
• Helps in performing basic functions of
management.
• Effective communication is a building
block of successful organisation.
• Promotes motivation.
• Source of information.
• Altering indiviuals attitude.
• Helps in socializing.
• Controlling process.
6. COMMUNICATION CHALLENGES
1. Lack of standards.
2. Communication barriers.
3. Mixing work & personal
communication.
4. Misinterpretations & assumptions.
5. Poor listening skills.
Contd..
7. 6. Lack of factual communication.
7. Failure to disperse communication.
8. Privacy.
9. Attitude.
10. Lack of follow through.
8. Tips for effective
communication in workplace -
• Respect cultural differences.
• Give employees what they want.
• Trust your people.
• Don’t just hear- listen.
• Give good feedback.