The document discusses the industrial relations issues at Maruti Suzuki, India's largest car manufacturer. It outlines the history of conflicts between management and workers, including major strikes in 2000 onwards. In 2012, violence erupted at the Manesar plant where workers attacked managers, killing one HR manager and injuring others. The causes of the violence included workers' demands for higher pay and benefits that were not met by management. After the incident, many employees were arrested and the plant was shut down indefinitely. The shutdown resulted in losses of Rs. 75 crore per day. The document concludes with insights on improving industrial relations through more mature approaches and proactive conflict resolution.

1. SUPREET ANURAG
PGDM 20160071
INDUSTRIAL RELATIONSHIP OF
MARUTI SUZUKI

2. INDUSTRIAL RELATIONS OF MARUTI SUZUKI
 Industrial relation is the relation between 2 parties ie- employer &
employee connected with industrial activity.
 Maruti udyog Ltd was founded in 1983.Later on it merged with Suzuki.
 In 1997,there was a change in ownership where it become govt
controlled.
 Conflict between united front govt & Suzuki.
 From 2000 onwards there were many strikes and lockouts which have
continued till date.

3. MANESAR VIOLENCE 18 JULY 2012
Worker started a fire , that killed the HR manager & 100 injured.
 2 Japanese officials were injured.
 The violent mob injured 9 policemen.
 The hands & legs of HR manager Awanish ku Dev were broken as a result
he could not move & the building was sat ablaze and chared to death.
 Factory Building & many cars were burnt.

4. CAUSES OF THIS VIOLENCE & DEMAND NOT MET

 A five fold increase in the basic salary.
 A monthly convenyance allowance of ₹10,000.
 A laundry allowance of ₹3000.
 A gift with every new car launch.
 A house for every worker who wants one or cheaper home loan
for those who want to build their own house.
 Paid week vacation to be increased from 4 to 7 weeks.

5.  An FIR was filled with police.
 91 Employees were arrested &55 accused were searched.
 All work at manesar plant was suspended indefinitely
 The shutdown of manesar plant is leading to a loss of about ₹75 cr per day.
 S.nakaishi , MD & CEO of maruti suzuki declared a lockout saying that safety is
more important than business.
 He went to each victim apologizing for the miseries done on them by fellow
worker.
AFTER EFFECTS

6. Four industrial relation insights from the maruti Suzuki
strike
Insight 1: Contract Labour is just indicative
of larger issues
Insight 2: The need to use a mature
approach to Industrial Relations
Insight 3: Industrial Relations requires
proactive management
Insight 4: The ability to handle and resolve
a conflict is a business requirement

7. THANK YOU