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Email Etiquette Workshop

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susan_denny

This is a two+ hour workshop I offer to employees.

TecnologíaEntretenimiento y humor
1 de 45
Email Etiquette Becoming fluent in today’s preferred form of business communication
According to ‘Hitch’ ,[object Object],[object Object],[object Object],[object Object]
Electronic Mail ,[object Object],[object Object],[object Object],[object Object],[object Object]
Costs ,[object Object],[object Object],[object Object],[object Object],* 1,000 employees receiving 3-4 bad emails/day From http://www. millennialliving .com Ouch!
Our Goal(s) as Communicators ,[object Object],[object Object],[object Object],[object Object]
People receive the message... This email is to inform you that the recording (s) you requested for the telephone conference titled: Mercon CSA Webinar Call hosted by Andy 01/06/08 at 21:10 a.m . have been recorded for you and were shipped on or before 01/17/08 at 7:00 p.m .
Message Received
Message Received ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Compare Dear Susan: Thank you for shopping at Wine Country Gift Baskets. Below is the status of each item in your order. You will receive additional emails updating you of the status of you order until all items are shipped.
Message Received ,[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],What are your objectives?
Use a Positive Approach ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],Who is your Reader?
Courtesy and Consideration ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],Courtesy and Consideration
It’s not so common anymore ,[object Object],[object Object],[object Object],[object Object],[object Object]
Messages must be Complete Let’s get together after lunch. Call me sometime! Get this to me A.S.A.P. ,[object Object],[object Object]
Make it Clear ,[object Object],[object Object]
Be Specific ,[object Object],[object Object],[object Object],[object Object]
Efficient Action! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],Efficient Action! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Sentence Structure ,[object Object],[object Object],[object Object]
Subject and verb agreement ,[object Object],[object Object],[object Object],[object Object],Morals and manners will rise or decline with our attention to grammar. Jason Chamberlain
What kind of message are you sending? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Back to the Objectives - Your Reader’s and Your Own. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Your Subject Line ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Email Etiquette ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Email Etiquette ,[object Object],[object Object],[object Object]
Font ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
It’s our responsibility From http://www. millennialliving .com
Bad Email! Bad, bad email! “ Bad spelling, grammar and capitalization are often a clue to the fraudulent nature of a message.” www.michaelhorowitz.com/bademails.html
Paragraphs ,[object Object],From http://www. millennialliving .com
Paragraphs - in standard writing ,[object Object],[object Object],[object Object]
Paragraphs in Emails ,[object Object],[object Object],[object Object]
Humor & Sarcasm ,[object Object],[object Object],[object Object],[object Object]
Flaming Emails ,[object Object],[object Object],[object Object],[object Object]
Flaming Emails ,[object Object],[object Object],[object Object],[object Object],[object Object]
Email Etiquette ,[object Object],[object Object],[object Object],[object Object],[object Object]
Email Etiquette ,[object Object],[object Object],[object Object],[object Object]
Email Do’s ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Email Don’ts ,[object Object],[object Object],[object Object],[object Object],[object Object]
What about Instant Messaging? ,[object Object],[object Object],[object Object],[object Object],Language is the roadmap of a culture. It tells you where its people came from and where they are going . Rita Mae Brown
Whether an email or a document, your message will benefit the most by the last step in the writing process...
Proof Reading and Editing! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
You can be an Effective Email Communicator! ,[object Object],[object Object],[object Object],[object Object]

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Email Etiquette Workshop

  • 1. Email Etiquette Becoming fluent in today’s preferred form of business communication
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  • 6. People receive the message... This email is to inform you that the recording (s) you requested for the telephone conference titled: Mercon CSA Webinar Call hosted by Andy 01/06/08 at 21:10 a.m . have been recorded for you and were shipped on or before 01/17/08 at 7:00 p.m .
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  • 9. Compare Dear Susan: Thank you for shopping at Wine Country Gift Baskets. Below is the status of each item in your order. You will receive additional emails updating you of the status of you order until all items are shipped.
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  • 30. It’s our responsibility From http://www. millennialliving .com
  • 31. Bad Email! Bad, bad email! “ Bad spelling, grammar and capitalization are often a clue to the fraudulent nature of a message.” www.michaelhorowitz.com/bademails.html
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  • 43. Whether an email or a document, your message will benefit the most by the last step in the writing process...
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Notas del editor

  1. Welcome, intro self and packets. Ask name, company and biggest email gaff they are aware of.