6. Percentage of Communication
Mode of
Communication
Formal Years of
Training
Percentage of
Time Used
Writing 12 years 9%
Reading 6-8 years 16%
Speaking 1-2 years 30%
Listening 1-2 years 45%
7. Listening Vs hearing
• Hearing- physical process; natural;
passive
• Listening- physical and mental process;
active, learned process; a skill
• Listening is hard
– You must choose to participate in the process
of listening.
• Listening is hearing with a purpose
8. Facts about Listening
• Listening is our primary communication activity
• Our listening habits are not the result of training but
rather the result of lack of it.
• Most individuals are inefficient listeners
• Inefficient and ineffective listening is extraordinarily
costly
• Good listening can be taught.
9. • Listening build stronger relationships
– Creates a desire to cooperate among people
– Feel accepted and acknowledged
• Listening promotes being heard..
– Stephen Covey…seek first to understand than to
be understood.
• Listening creates acceptance and openness
• Listening leads to learning
• Listening reduces stress, tension, confusion
and misunderstanding
• Listening is critical in conflict resolution.
10. The Art of Listening
• Make eye contact
– Don’t look= don’t care
• Don’t interrupt
– Halt any good thoughts till the person says
everything; shine the spotlight on them not you
• Practice “Active Listening”
– Questions for clarification or further explanation
• A. are u saying…..
• B. what I heard was…..
11. The Art of Listening
• Show that you understand
– Demonstrate some interest and comprehension
– “Yes” “yeah” “mhhh”….. don’t act like a zombie
though
• Listen without thinking
– Without forming responses in your mind
– Be whole hearted and listen to the entire
massage
– Don’t let you mind wander
12. The Art of Listening
• Listen without judgement
– Withhold negative evaluations or Judgements
– Avoid “shut off”
• Listen to Non-verbal communication
– 60-75% nonverbal
– Know what the persons body is saying
– Does the body language align with their words
13. The Art of Listening
• Create a suitable environment
– Remove all distractions
– Listen empathetically with an open mind and
heart
– Show care and consideration
• Observe other people
– Source for feedback from trusted sources
– Create an annoying habits checklist- personal
14. BAD Listening Habits
• Criticizing the subject or the speaker
• Getting over-stimulated
• Listening only for facts
• Not taking notes or outlining everything
• Tolerating or creating distraction
• Letting emotional words block message
• Wasting time differences between speed
of speech and speed of thought.
15. Conclusion
• Listening is the most effective way of
acknowledgment
• ,,,,,a way of saying,
• You are
Important
