SlideShare una empresa de Scribd logo
1 de 11
Work Culture in BPO
Most big organizations hand over few or all of their processes to the BPOs so that they can focus more on the core processes and meet their business objectives. The south East Asian countries are a hub for Business Processing Outsourcing services. These countries are the preferred locations because of their highly talented workforce and lower wages.
The growth of BPOs has largely contributed to creating a pool of lucrative jobs in these countries cutting across all age brackets. Let’s turn our focus on the atmosphere in which the workforce effectively works to deliver high quality performance.
Energetic setting BPOs have a vibrant environment. Generally, the interiors are also done up in a way that it makes people feel nice and energetic. This glamorous industry also involves a lot of hard work and specialized skills to deal with all kind of customers.
24X7 work environment BPOs have a round the clock working culture and people work in day and night shifts. This is because International BPOs offer services to countries like the US and the UK that have different time zones.
Perfect amalgamation The work culture in quality  BPO s is a blend of professionalism and friendliness. Humans are not treated like machines but are given equal opportunities of growth in every sphere of learning. BPOs create a friendly working atmosphere so that the employees don’t feel suffocated.
Rejuvenation channels Long working hours and pressure to meet deadlines and achieve targets takes its toll on the well being of the employees. Quality BPOs offer world class channels to de-stress employees and to motivate them. Entertaining events and parties are organized at regular intervals so that the employees are relieved and invigorated to take the challenges head on. World-class BPOs also have gym, sports and café facilities.
Pep up the energy levels BPO employees work hard to meet deadlines and targets. Motivation is a great booster when it comes to delivering high end results. So to ensure that the team is motivated, team leads and managers keep the morale of the employees high through encouraging words. Good and outstanding work is always recognized and rewarded in the form of perks, incentives, gift certificates, etc. in the BPO sector. The employees never feel the dearth of guidance and warmth of encouraging words in BPOs.
Rich culture ties and exchange People from every nook and corner of the world are lured by the state-of-the-art facilities and hefty pay packages. Apart from the culture difference, there is a gold mine prospect of rubbing shoulders with people from different educational, professional and cultural backgrounds.
Sutherland Global Services is a premium Business Process Outsourcing provider that has its offices in 6 countries. The company offers high end IT enabled solutions, customer management services and back office support to clients across the globe. For detailed information on a string of high class services that are in store for our clients, browse through  http://www.suth.com
THANK  YOU

Más contenido relacionado

Destacado

1 business process outsourcing introduction
1 business process outsourcing introduction1 business process outsourcing introduction
1 business process outsourcing introductionAmerica Online
 
History of the BPO Industry in the Philippines
History of the BPO Industry in the PhilippinesHistory of the BPO Industry in the Philippines
History of the BPO Industry in the PhilippinesJoy Celestial
 
Case study on the organizational culture of maybank philippines
Case study on the organizational culture of maybank philippinesCase study on the organizational culture of maybank philippines
Case study on the organizational culture of maybank philippinesjamychan
 
Different Types of BPO Services
Different Types of BPO ServicesDifferent Types of BPO Services
Different Types of BPO ServicesAlen BPO
 
Project on BPO
Project on BPOProject on BPO
Project on BPOVivek Saha
 
Call Center Metrics
Call Center MetricsCall Center Metrics
Call Center Metricsvivaankumar
 
Callcenter Training
Callcenter TrainingCallcenter Training
Callcenter Trainingvivaankumar
 
Work-life Balance
Work-life BalanceWork-life Balance
Work-life Balancetin bulac
 
Business Process Outsourcing
Business Process Outsourcing Business Process Outsourcing
Business Process Outsourcing Vishnu Kumawat
 
Presentation on work life balance
Presentation on work life balancePresentation on work life balance
Presentation on work life balanceAlan Shany
 
9 Top Qualities of a Successful Call Center Agent
9 Top Qualities of a Successful Call Center Agent9 Top Qualities of a Successful Call Center Agent
9 Top Qualities of a Successful Call Center AgentTalkdeskInc
 
Introduction to Call Center
Introduction to Call CenterIntroduction to Call Center
Introduction to Call CenterJoy Celestial
 
Project report on work life balance
Project report on work life balanceProject report on work life balance
Project report on work life balanceKhushbu Malara
 
Work Life Balance
Work Life BalanceWork Life Balance
Work Life BalanceRuhi Beri
 

Destacado (20)

Callcenter intro
Callcenter introCallcenter intro
Callcenter intro
 
1 business process outsourcing introduction
1 business process outsourcing introduction1 business process outsourcing introduction
1 business process outsourcing introduction
 
History of the BPO Industry in the Philippines
History of the BPO Industry in the PhilippinesHistory of the BPO Industry in the Philippines
History of the BPO Industry in the Philippines
 
Case study on the organizational culture of maybank philippines
Case study on the organizational culture of maybank philippinesCase study on the organizational culture of maybank philippines
Case study on the organizational culture of maybank philippines
 
Different Types of BPO Services
Different Types of BPO ServicesDifferent Types of BPO Services
Different Types of BPO Services
 
Project on BPO
Project on BPOProject on BPO
Project on BPO
 
Call Center Metrics
Call Center MetricsCall Center Metrics
Call Center Metrics
 
Callcenter Training
Callcenter TrainingCallcenter Training
Callcenter Training
 
Bpo presentation
Bpo presentationBpo presentation
Bpo presentation
 
Work-life Balance
Work-life BalanceWork-life Balance
Work-life Balance
 
Call Center
Call CenterCall Center
Call Center
 
Business Process Outsourcing
Business Process Outsourcing Business Process Outsourcing
Business Process Outsourcing
 
Work Life Balance
Work Life BalanceWork Life Balance
Work Life Balance
 
Work life balance
Work life balanceWork life balance
Work life balance
 
Presentation on work life balance
Presentation on work life balancePresentation on work life balance
Presentation on work life balance
 
BPO
BPOBPO
BPO
 
9 Top Qualities of a Successful Call Center Agent
9 Top Qualities of a Successful Call Center Agent9 Top Qualities of a Successful Call Center Agent
9 Top Qualities of a Successful Call Center Agent
 
Introduction to Call Center
Introduction to Call CenterIntroduction to Call Center
Introduction to Call Center
 
Project report on work life balance
Project report on work life balanceProject report on work life balance
Project report on work life balance
 
Work Life Balance
Work Life BalanceWork Life Balance
Work Life Balance
 

Último

Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesMysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesDipal Arora
 
7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...Paul Menig
 
Call Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine ServiceCall Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine Serviceritikaroy0888
 
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...Dave Litwiller
 
Pharma Works Profile of Karan Communications
Pharma Works Profile of Karan CommunicationsPharma Works Profile of Karan Communications
Pharma Works Profile of Karan Communicationskarancommunications
 
Regression analysis: Simple Linear Regression Multiple Linear Regression
Regression analysis:  Simple Linear Regression Multiple Linear RegressionRegression analysis:  Simple Linear Regression Multiple Linear Regression
Regression analysis: Simple Linear Regression Multiple Linear RegressionRavindra Nath Shukla
 
Socio-economic-Impact-of-business-consumers-suppliers-and.pptx
Socio-economic-Impact-of-business-consumers-suppliers-and.pptxSocio-economic-Impact-of-business-consumers-suppliers-and.pptx
Socio-economic-Impact-of-business-consumers-suppliers-and.pptxtrishalcan8
 
RE Capital's Visionary Leadership under Newman Leech
RE Capital's Visionary Leadership under Newman LeechRE Capital's Visionary Leadership under Newman Leech
RE Capital's Visionary Leadership under Newman LeechNewman George Leech
 
A DAY IN THE LIFE OF A SALESMAN / WOMAN
A DAY IN THE LIFE OF A  SALESMAN / WOMANA DAY IN THE LIFE OF A  SALESMAN / WOMAN
A DAY IN THE LIFE OF A SALESMAN / WOMANIlamathiKannappan
 
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...Dipal Arora
 
Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023Neil Kimberley
 
The CMO Survey - Highlights and Insights Report - Spring 2024
The CMO Survey - Highlights and Insights Report - Spring 2024The CMO Survey - Highlights and Insights Report - Spring 2024
The CMO Survey - Highlights and Insights Report - Spring 2024christinemoorman
 
Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...Roland Driesen
 
BEST ✨ Call Girls In Indirapuram Ghaziabad ✔️ 9871031762 ✔️ Escorts Service...
BEST ✨ Call Girls In  Indirapuram Ghaziabad  ✔️ 9871031762 ✔️ Escorts Service...BEST ✨ Call Girls In  Indirapuram Ghaziabad  ✔️ 9871031762 ✔️ Escorts Service...
BEST ✨ Call Girls In Indirapuram Ghaziabad ✔️ 9871031762 ✔️ Escorts Service...noida100girls
 
GD Birla and his contribution in management
GD Birla and his contribution in managementGD Birla and his contribution in management
GD Birla and his contribution in managementchhavia330
 
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableCall Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableDipal Arora
 
M.C Lodges -- Guest House in Jhang.
M.C Lodges --  Guest House in Jhang.M.C Lodges --  Guest House in Jhang.
M.C Lodges -- Guest House in Jhang.Aaiza Hassan
 
Grateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdfGrateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdfPaul Menig
 

Último (20)

Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesMysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
 
7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...
 
Call Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine ServiceCall Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine Service
 
Best Practices for Implementing an External Recruiting Partnership
Best Practices for Implementing an External Recruiting PartnershipBest Practices for Implementing an External Recruiting Partnership
Best Practices for Implementing an External Recruiting Partnership
 
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
 
Pharma Works Profile of Karan Communications
Pharma Works Profile of Karan CommunicationsPharma Works Profile of Karan Communications
Pharma Works Profile of Karan Communications
 
Regression analysis: Simple Linear Regression Multiple Linear Regression
Regression analysis:  Simple Linear Regression Multiple Linear RegressionRegression analysis:  Simple Linear Regression Multiple Linear Regression
Regression analysis: Simple Linear Regression Multiple Linear Regression
 
Socio-economic-Impact-of-business-consumers-suppliers-and.pptx
Socio-economic-Impact-of-business-consumers-suppliers-and.pptxSocio-economic-Impact-of-business-consumers-suppliers-and.pptx
Socio-economic-Impact-of-business-consumers-suppliers-and.pptx
 
RE Capital's Visionary Leadership under Newman Leech
RE Capital's Visionary Leadership under Newman LeechRE Capital's Visionary Leadership under Newman Leech
RE Capital's Visionary Leadership under Newman Leech
 
A DAY IN THE LIFE OF A SALESMAN / WOMAN
A DAY IN THE LIFE OF A  SALESMAN / WOMANA DAY IN THE LIFE OF A  SALESMAN / WOMAN
A DAY IN THE LIFE OF A SALESMAN / WOMAN
 
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
 
Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023
 
The CMO Survey - Highlights and Insights Report - Spring 2024
The CMO Survey - Highlights and Insights Report - Spring 2024The CMO Survey - Highlights and Insights Report - Spring 2024
The CMO Survey - Highlights and Insights Report - Spring 2024
 
Forklift Operations: Safety through Cartoons
Forklift Operations: Safety through CartoonsForklift Operations: Safety through Cartoons
Forklift Operations: Safety through Cartoons
 
Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...
 
BEST ✨ Call Girls In Indirapuram Ghaziabad ✔️ 9871031762 ✔️ Escorts Service...
BEST ✨ Call Girls In  Indirapuram Ghaziabad  ✔️ 9871031762 ✔️ Escorts Service...BEST ✨ Call Girls In  Indirapuram Ghaziabad  ✔️ 9871031762 ✔️ Escorts Service...
BEST ✨ Call Girls In Indirapuram Ghaziabad ✔️ 9871031762 ✔️ Escorts Service...
 
GD Birla and his contribution in management
GD Birla and his contribution in managementGD Birla and his contribution in management
GD Birla and his contribution in management
 
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableCall Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
 
M.C Lodges -- Guest House in Jhang.
M.C Lodges --  Guest House in Jhang.M.C Lodges --  Guest House in Jhang.
M.C Lodges -- Guest House in Jhang.
 
Grateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdfGrateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdf
 

Work culture in bpo

  • 2. Most big organizations hand over few or all of their processes to the BPOs so that they can focus more on the core processes and meet their business objectives. The south East Asian countries are a hub for Business Processing Outsourcing services. These countries are the preferred locations because of their highly talented workforce and lower wages.
  • 3. The growth of BPOs has largely contributed to creating a pool of lucrative jobs in these countries cutting across all age brackets. Let’s turn our focus on the atmosphere in which the workforce effectively works to deliver high quality performance.
  • 4. Energetic setting BPOs have a vibrant environment. Generally, the interiors are also done up in a way that it makes people feel nice and energetic. This glamorous industry also involves a lot of hard work and specialized skills to deal with all kind of customers.
  • 5. 24X7 work environment BPOs have a round the clock working culture and people work in day and night shifts. This is because International BPOs offer services to countries like the US and the UK that have different time zones.
  • 6. Perfect amalgamation The work culture in quality BPO s is a blend of professionalism and friendliness. Humans are not treated like machines but are given equal opportunities of growth in every sphere of learning. BPOs create a friendly working atmosphere so that the employees don’t feel suffocated.
  • 7. Rejuvenation channels Long working hours and pressure to meet deadlines and achieve targets takes its toll on the well being of the employees. Quality BPOs offer world class channels to de-stress employees and to motivate them. Entertaining events and parties are organized at regular intervals so that the employees are relieved and invigorated to take the challenges head on. World-class BPOs also have gym, sports and café facilities.
  • 8. Pep up the energy levels BPO employees work hard to meet deadlines and targets. Motivation is a great booster when it comes to delivering high end results. So to ensure that the team is motivated, team leads and managers keep the morale of the employees high through encouraging words. Good and outstanding work is always recognized and rewarded in the form of perks, incentives, gift certificates, etc. in the BPO sector. The employees never feel the dearth of guidance and warmth of encouraging words in BPOs.
  • 9. Rich culture ties and exchange People from every nook and corner of the world are lured by the state-of-the-art facilities and hefty pay packages. Apart from the culture difference, there is a gold mine prospect of rubbing shoulders with people from different educational, professional and cultural backgrounds.
  • 10. Sutherland Global Services is a premium Business Process Outsourcing provider that has its offices in 6 countries. The company offers high end IT enabled solutions, customer management services and back office support to clients across the globe. For detailed information on a string of high class services that are in store for our clients, browse through http://www.suth.com