1. CURRICULUM VITAE
Shweta Bhalke Chourey
E-mail:- swetalkct@gmail.com Mobile : - 08796408843/9403302309
Career Objective:
To obtain a challenging position in a reputed organization that would best utilize my expertise. I look
forward to use my skills to help my organization achieve its objectives and bring in continuous
growth and complement my professional growth.
Education:
 MBA+PGP with specialization in Finance from LKCT Collage Indore in year 2012
 MA from DAVV University in year 2009
 BA from DAVV University in year 2007
 HSC from MP Board-Bakaner in year 2004
 SSC from MP Board-Bakaner in year 2002
Work Experience:
Presently working with Infosys Ltd. Pune, since May – 2012.
 Key Responsibilities:
 Client Handling (External Issue) - Handling external errors or escalation from client
 Appraisal Discussion and data preparation - One on One data prepare for team members with
discussion
 SLA/TAT Maintain - Maintain Quality and TAT for all sub-processes within MasterCard team
 Auditing & Work Allocation - Maintain equal allocation for team members and audit for them
 Consolidation & Sampling - Consolidate data and prepare sample for audit by Randomizer
 Preparing Minute of Meeting (MOM) - Take Huddle, prepare MOM and circulate to team
 Prepare Monthly Deck - Prepare Monthly Presentation of all sub-processes and present itin front of
Clients
 MIS - Prepare MIS on daily basis to show process volume and quality of team

2.  Evaluating Team Performance Data - Prepare Monthly performance of team members
 Handling Client Calls
 Documentation for the Team - Prepare team performance, quality, certification data etc
 ID Creation & Deletion for Team - Prepare ID creation and deletion document for team and cross
trainees
 People Management
 Training Plan for new Joiners
Technical Qualification:
 PGDCA
 Project Communion-care Training
Computer Skills:
 Operating System - MS –DOS, Windows
 Internet - Mail services & others
 DTP S/W - MS Word, MS Excel, MS Power Point
Achievement:
 Got a Bet Performer Award
 Got Spot Award
 Got Extra Miler Award
Strengths:
 Ability to learn and adapt to new atmosphere, teamwork & commitment
 Practical, flexible and self-motivated, hardworking person having an urge to learn new things
 Well in convincing people
Hobbies:
 Dancing
 Traveling

3. Personal Details:
Father’s Name Shri Krishna kant Bhalke
Mother’s Name Smt Lalita Bhalke
Marital Status Married
DOB 02-July-1987
Gender Female
Languages Known English, Hindi & Marathi