1. Company Backgrounder © 2011. Content Rules, Inc. All rights reserved.

3. Founded in 1994

4. 15 full-time employees

5. Network of 1200+ fully-screened consultants across U.S.

6. Managed, contract, and placement services

7. Acrolinx IQ reseller and service provider

11. We are flexible and work within each system

12. Methodologies include:Waterfall Agile Six Sigma SCORM (eLearning development)

13. Typical Process in Waterfall Environment Identify scope of documentation needs Create documentation plan and budget Obtain documentation plan sign-off and budget approval Create project schedule Create first draft content Conduct customer review Incorporate feedback Identify and create or request illustrations Create second draft Conduct customer review Incorporate feedback Copy edit Create final document Conduct customer acceptance review Sunset review and debrief

14. Authoring Tools Standard Editors: FrameMaker Word InDesign PowerPoint XML/DITA/DocBook XMetaL Arbortext oXygen Wiki Tools: MediaWiki Confluence MindTouch Online Help Tools: MadCap Flare RoboHelp QuadralayePublisher Author-it

17. Often client creates first draft of UI strings

18. We edit UI strings for:Consistency Adherence to brand standards Quality Readability Global readiness

21. Reports provide metrics including:Flesch reading ease score Style errors Grammar errors Terminology errors Spelling errors Global readiness errors Can measure corpus of documents for comparison

22. Senior Technical Writer Profile 8+ years of technical writing experience Degree in English or Linguistics Certification in Technical Writing, Instructional Design, or Information Architecture Experience writing technical documentation based on interviewing engineers and other subject matter experts 3+ years of experience with authoring tools Deep understanding of networking, storage, wireless, telecommunication, network security, cloud, VOIP, or consumer-end technology Experience writing in an Agile development environment