Ser Swee Yen Stephanie - V1.2

Resume
Particulars
Accomplished technical professional with nearly 17 years of experience leading complex projects and
managing cross-functional resources
Experience in Operational Management, Operational Stability and handling extremely high pressure
government hosting environments
ITILv3 Expert, Sun Solaris, Middleware and with more than 17 years experiences in IT infrastructure Project
management, Operations Management and Service Delivery Management with NCS and SingTel
Experience in develop the Cloud Operation Delivery Services and Cloud Managed Services Service
Definition. Liaise with for the Government agency to, gather and translate customer’s requirement to
provide recommendations and solutions for both IT infrastructure and Cloud Computing Services.
Establish Facilities Management Product Service Definition for delivery Managed Services to government
Service Wide agency
Project Management experiences includes
a) Responsible for the project management throughout the entire project lifecycle.
b) Lead cross-functional technical expertise (Microsoft Windows AD/Exchange/Lync, VMWare,
SharePoint, Storage, Backup & Recovery, Network and Security) projects of various scale. Adjust,
plan and manage project timelines and resources for target implementation schedules and the
project life cycles.
c) Evaluate and determine project performance and forecasting results in order to provide comments
and recommendations to management.
d) Work with project sponsors, functional manager & technical team to translate high level statement of
work into detailed project activity or specifications
Service Delivery Management experiences includes
a) Responsible for overall management of the day to day IT infrastructure operations and services.
Manage IT infra such as Managed Hosting Solutions/Services, Servers, Datacentre, end to end
infra services which includes server, network, virtualization, storage, hosting, etc.
b) Liaise with customer and ensure that SLA is met, review existing SLA and provide recommendation
on how to improve the SLA and operation processes.

Curriculum Vitae of Ser Swee Yen Stephanie
c) Responsible for incident resolution, problem management, configuration and change management,
service desk, security management and monitoring, capacity planning, availability management,
and routine update of services.
Employment History
Period Appointment/Organisation
03 Nov 2008 - Current  Senior Service Delivery Manager (LTA-VRLS)
 Senior Service Delivery Manager (Agency FM)
 Senior Service Delivery Manager (G-Cloud)
01 Jul 2001 - 02 Nov 2008  Systems Manager / Ecquaria Technologies Pte Ltd
01-Apr-2000 – 01-Jul-2001  Systems Engineer / NCS Pte Ltd
01-Apr-1997 – 31-Mar-2000  Systems Engineer / Applied Business Systems Sdn Bhd
Key Experiences and Specialization
Years of Experience : 17
Years in IT/Comm Eng : 17
Areas of Specialization : Service Management
Project Management
Cloud Operation Management
IDC Solutioning and consultancy support
Domain Expertise : Government Sector
Technology Expertise :  Cloud Technology Stack
 Application Server/Sun Java System Application Server Enterprise
Edition
 Application Server/WebLogic Server
 Application Server/WebSphere Application Server
 Application Testing/Mercury Load-Runner/JMeter
 Backup Solution/Veritas - Enterprise Netbackup
 Clustering Technology/Veritas Cluster
 Database/IBM DB2 UDB
 Database/Oracle
Page 2 of 30

 Database/Oracle Real Application Clusters (RAC) / Oracle Parallel
Server (OPS)
 Desktop Security/SSH Solution
 Load Balancer/F5 Application Switch
 Operating Systems - Unix/SUN - Solaris
 Reporting/JReport
 Web Server/Sun i-Planet Web Server
Page 3 of 30

Operation / Project Experiences
Designation : Senior Service Delivery Manager
Roles
Performed
: Project Manager and Senior Technical Service Manager
Duration : 01-Jun-2015 to Present
Project 1 : Land Transport Authority - “Vehicle Registration Licensing
System” (VRLS)
Project Description : The Vehicle Registration & Licensing System (VRL) is used by
the public users, government agencies, motor dealers, law firms,
town councils, road tax collection centres,inspection centres and the
Authority’s counters to perform vehicle related transactions
Perform Data Center Relocation for critical and complex system
which include 6 months relocation planning and 48 hours actual
execution. Complete the major system Tech Refresh within 12
months with minimum impact / no impact to existing Operation and
provide Operation Support of the System until Year 2020
Period : 01-Jun-2015 to 31-Oct-2020
Position/Role : Senior Service Delivery Manager
Responsibilities : • Overall accountable to implement, manage the infrastructure upgrade
and security enhancement for the VRLS System
• Overall accountable for the project service level
• Review progress and provide tactical and operation direction to meet
project requirement
• Set priorities and resolve conflicts and issues
• Manage project risks
Designation : Senior Service Delivery Manager
Roles
Performed
: Service Delivery Management for Agency Facilities Management
Duration : 01-Dec-2014 to Present
Page 4 of 30

Project 2 : Agencies Facilities Management
Project Description : Provide agency FM support services for Government Agency
Period : December 2014 – Present
Position/Role : Senior Service Delivery Manager / Project Director
Responsibilities : • Overall accountable for the project service level
• Approve scope and objectives, including schedule and budgets
• Review progress and provide strategic direction
• Set priorities and resolve conflicts and issues
• Manage project risks
Designation : Senior Service Delivery Manager / Service Improvement Team
Manager
Roles
Performed
: Service Delivery Management for Cloud Service Provider/Tenant
Facilities Management
Duration : 08-Nov-2008 to 01-Nov-2014
Project 3 : SingTel – G-Cloud
Project Description : Singapore Government Cloud that provides a resilient and secure ICT
shared environment that allows government agencies to procure computing
resources on-demand as IaaS.
Develop Cloud Platform which include Security Services and associate
supporting services (Backup , SSL, SFTP, NAM, GWSX), which allow
agency to activate VMs and associate services to host the e-Services.
Provide Tenant FM services to agency to manage their respective VMs
Period : Jun 2011 – November 2014
Position/Role : Senior Service Delivery Manager
Page 5 of 30

Project 3 : SingTel – G-Cloud
Responsibilities : • Provide guidance to the project team to achieve successful and on-time
delivery of the project based on the approved schedule, resources and
scope objectives.
• Prepare and Maintain project plans and track all activities against the
plan, providing regular and accurate reports to internal management
and customer management.
• Monitor and control allocated manpower, associated revenue costs and
all capital costs against the project budget.
• Assess the impact of changes to the projects on costs, schedule,
resources and report these to project sponsors.
• Prepare service management framework and policy for the 5 years
operational support maintenance project.
• Provide Service Delivery Operation Support and ensure stability and
timely delivery of Tenant FM projects
• Support G-Cloud Programme Office to conduct Agencies Briefing
• Conduct Service Review Meetings; areas covered will include
performance reports, service improvements, quality and processes.
• Ensure transfer of knowledge to other staff to ensure the customers
systems are understood. Monitoring overall performance of services.
Ensure clients are notified on time-to-time of any possible disruption to
services provided by the provisioning team.
• Ensure all staff members are fully capable in their positions through
continuous training and monitoring of KPI’s. To liaise with the
Production support teams in setting up and documenting standards for
implementation of new technology within the environment. Mitigating
and resolving escalations with urgency and determination. Ongoing
engagement with customers regarding product, technology, and service
information, supportability issues, and support lifecycle plans. To
constantly assess customer feedback and make the necessary
improvements.
• Prepared the OPEX / CAPEX to establish the Business Case and track
the chargeback scheme with the backend support team
Page 6 of 30

Project 4 : NCS – Department of Statistics (DOS) / Ministry Trade of
Industry (MTI)
Project Description : Provide onsite Facilities Management Services for Department of Statistics
and Ministry Trade of Industry
Period : 15 Jul 2009 - 01 Jun 2011
Position/Role : Technical Service Manager
Responsibilities : • Responsible for overall management of the day to day IT infrastructure
operations and services for agency
• Liaise with customer and ensure that SLA is met, review existing SLA
and provide recommendation on how to improve the SLA and operation
processes.
• Responsible for incident resolution, problem management,
configuration and change management, service desk, security
management and monitoring, capacity planning, availability
management, and routine update of services.
• Identify Process Gaps, Risk Measures and advise Programme
Management Office of according Counter Measures.
• Formalize the escalation / training and support plan
• Analyse and review the Disaster Recovery Plan
• Conduct Technical Refresh and product migration roadmap for agency
for server and services consolidation which worth of 2Mil
• Perform server audits proactively and reactively, applying remedies to
prevent problems from reoccurring. Investigate and perform root cause
analysis on production infrastructure issues and recommend short and
long term remediation activities, following change management as per
policy without downtime or impact on availability.
Page 7 of 30

Project 5 : NCS - SSC IT INFRA FOR 1ST ASIAN YOUTH GAMES 2009
Project Description : Provide Hosting Services and Operational Services to support AYG - Asian
Youth Games Project as Disaster Recovery Site for business continuity
Period : 01 Apr 2009 - 15 Jul 2009
Position/Role : Technical Service Manager
Responsibilities : • Managing team to implement network infrastructure and servers for
hosting in the Primary Site (DC@NCS Hub) and DR Site
(DRC@Chadwick)
• Provide IT operational support during the games period) Implement
Backup Solution for AYG Project
• Analyse and review the Disaster Recovery Plan
• Formalize the escalation and support plan
Project 6 : NCS - RAPL DC Hosting to SIAEC
Project Description : Provide Hosting environment, implementation and managed services to
Russell Adams to host the airline MRO system.
MRO System is used for aircraft fleet technical management and
component Inventory technical management with ability to perform planning,
monitoring and execution of due tasks for compliance to aviation authorities.
Period : 01 Feb 2009 - 31 May 2014
Position/Role : Project Manager / Technical Service Manager
Page 8 of 30

Project 6 : NCS - RAPL DC Hosting to SIAEC
Responsibilities : • Project Implementation Services to setup an infrastructure for Russell
Adams to host the MRO flight logistic system
• Provide Service Delivery Operation Support and ensure stability and
timely delivery of the system
• Reviewed infrastructure which runs on Windows Platform, Cluster
MsSQL Database Server, Citrix Application Server, Active Directory and
Backup Exec Server.
• Perform review and ensure hosting environment as per standards and
optimize efficient working of all servers according to performance
standards.
• Provide 5 years operational support services which consist of
 Managed Server Services
 Managed Backup Services
 Managed Network Services
 Managed Database Services
 Monitoring Services
 Project Management Services
Page 9 of 30

Designation : Systems Manager
Roles
Performed
: Project Delivery and Operation Management
Duration : 01 Jul 2001 - 02 Nov 2008
Project 7 : Ecquaria - Lifelong Learning for Lifelong Employability (L3E)
System (WDA of Singapore)
Project Description : Setup system infrastructure to host the Lifelong Learning for Lifelong
employability application system which promoting enterprise productivity
Period : 01 May 2008 - 31 Oct 2008
Position/Role : Systems Manager
Responsibilities : • Project Implementation Services to setup an infrastructure
• Design and implement solution for external clients involving IBM AIX,
Oracle RAC with ASM and Raw File System, Jboss, Urchin, SSH
Tectia, Batch/Pro Print, easyPDF, Netrust Authentication Module, Web
Services and BIG-IP implementation
• Managed external vendor on the NAM Authentication integration and
ensure stability and timely delivery of the system
• Perform performance testing and fine tune infrastructure to meet the
response time/concurrent user requirement as stated in the tender
specification
Project 8 : Ecquaria-KMS-KIDU Management System (Bhutan Royal
Family)
Project Description : Overseas government initiative; Provide consultancy to setup data center
and infrastructure to host the KMS (KIDU Management System) for keeping
track the bhutan citizen welfare system
Period : 01 Feb 2008 - 31 Oct 2008
Page 10 of 30

Project 8 : Ecquaria-KMS-KIDU Management System (Bhutan Royal
Family)
Responsibilities : • Provide consultancy to the IT Royal Advisory Council to setup Data
Center at the Royal Office
• Provide consultancy services for setting up an infrastructure to host
KMS System which runs on openstack software Jboss, mySQL
• Work with the Bhutan System Engineer team on vendor supporting
sourcing on the post implementation support
Page 11 of 30

Project 9 : Ecquaria - ictQATAR - QSP - Qatar Service Platform
Project Description : Setup ictQatar – a standardize application system platform for hosting Qatar
Government eServices.
Period : 01 Sep 2007 - 31 Oct 2008
Position/Role : Technical Project Manager
Responsibilities : • Project Implementation Services to setup an infrastructure for ictQatar
which leveraging on AIX ; Websphere App Server and Db2
• Provide consultancy and handover session to the local engineer to
setup and configuring Websphere deployment manager, edge server,
Cell, Node and Node Agent to form a Cluster node to deploy ictQatar
Service Platform
• Involve in the database implementation and work with the DB2 DBA for
schema and database creation
• Perform performance test to ensure the ictQatar Service Platform able
to meet the response time as stated in the Tender Specification
• Provide technical and operation post implementation support to local
engineer as Level 1 support
Project 10 : Ecquaria-STIX-BassTicketing System (BASS Australia)
Project Description : STIX-BASS-Australia a comprehensive ticketing system that will help
SISTIC to simplify ticket purchase by promoters and customers, gain
greater visibility into SISTIC’s ticketing business, make informed, real-time
business decisions and enhance service delivery.
Period : 01 May 2007 - 31 Oct 2008
Page 12 of 30

Project 10 : Ecquaria-STIX-BassTicketing System (BASS Australia)
Responsibilities : • Project Implementation Services to setup an infrastructure for Bass
STIX System hosted in Australia
• Perform Technical Refresh to migrate the system from iPlanet 6.5 to
SunOne Application Server Version 8
• Assist in 10G RAC database implementation
• Perform performance test to ensure the STIX Application System able
Page 13 of 30

Project 11 : Ecquaria-STIX Ticketing System (SISTIC of Singapore) Phase 3
Project Description : Singapore -STIX a comprehensive ticketing system that will help SISTIC to
simplify ticket purchase by promoters and customers, gain greater visibility
into SISTIC’s ticketing business, make informed, real-time business
decisions and enhance service delivery.
Period : 01 Apr 2007 - 31 Oct 2008
Responsibilities : • Project Implementation Services to setup an infrastructure for Bass
STIX System hosted in Australia
• Perform Technical Refresh to migrate the system from iPlanet 6.5 to
SunOne Application Server Version 8
• Conduct assessment and migration planning with STIX System
Manager to migrate the the application within the stipulated downtime
• Assist in 10G RAC database implementation
• Perform performance test to ensure the STIX Application System able
Project 12 : Ecquaria - eWeb (Singapore Police Force)
Project Description : Setup a application infrastructure on SPF existing environment to host the
eWeb Application which integrate with application hosted in PSi
Infrastructure
Period : 01 Feb 2006 - 31 Oct 2008
Page 14 of 30

Project 12 : Ecquaria - eWeb (Singapore Police Force)
Responsibilities : • Gather Application Requirement for Capacity Planning
• Provide consultancy for Server Resources Planning to host the eWeb
System in the existing environment
• Perform logical database setup and logical backup for database to
ensure service availability
• Conduct Technical handover session for post implementation support
to L1 Engineer
• Provide L3 Support
• Establish the performance testing criteria and conduct the Load Test
and fine tuning activities to meet the performance criteria
• Conduct Infrastructure User Acceptance Test with User
.
Project 13 : Ecquaria - SHAPE and IDEAS (Health Promotion Board of
Singapore)
Project Description : The Student Health Assessment Programme (SHAPE) and Integrated
Dental Electronic Assessment for Students (IDEAS) is a mammoth multi-
million dollar healthcare project commissioned by Singapore’s Health
Promotion Board (HPB), under the Ministry of Health to design and
implement a scalable and extensible computerized patient management
system
Period : 01 Nov 2005 - 31 Oct 2008
Page 15 of 30

Project 13 : Ecquaria - SHAPE and IDEAS (Health Promotion Board of
Singapore)
Services Provided : • Define project deliverables and gather system requirement from the
user
• Create the work breakdown structure, schedule and procurement plans
according to the BOM
• Prepare Preliminary Design
• Setup internal development environment and provide support to
development team
• Prepare a Site Preparation Plan, which include the Server Power
Consumption, Network Patch Point and IP Address required to host
the server.
• Co-ordinate with the vendor for the installation on BIG-IP, Symantec
Netbackup, SunCluster ,eTrust Authentication and eTrust Audit Server.
• Perform system installation for the system software as such SunOne
WebServer, Weblogic Application Cluster, Oracle High Availability with
SunCluster, Elixir Report, SSH Tectia, Umero SMS Gateway Integration
• Configure SSL Certificate for Web Server
• Deploy SOP Application on the infrastructure, HPB User will create the
Shape and Ideas Application on the SOP Infrastructure.
• Conduct a load test to ensure the infrastructure is able to meet
response time and concurrent users as stated in the Tender
Specification
• Provide technical and maintenance support
Page 16 of 30

Project 14 : Ecquaria - eMinCOM (Ministry of Communication of Brunei)
Project Description : Setup Brunei Government Service Wide infrastructure – a standardize
application system platform for hosting Brunei Government eServices.
eMinCom is an integrated Service Portal for Brunei which provide a
centralized eGovernment Platform for Brunei government agency to develop
their Application
Period : 01 Oct 2005 - 31 Oct 2008
Services Provided : • Define project deliverables and gather system requirement from the
user
• Prepare Preliminary Design
• Setup internal development environment and provide support to
development team
• Provide Consultancy Services (Disaster Recovery, Backup
implementation, Agencies to Portal report generation) to the Brunei
System team for the eMinCom System Setup
Project 15 : Ecquaria - Breast & Cervical Screening System (Health
Promotion Board of Singapore)
Project Description : Develop an integrated Breast Cancer Screening and Cervical Cancer
Screening System for HPB Frontend and backend user to generate
invitations and reminder letters, perform appointment booking transactions
and eligibility screening, share patients’ registration information, obtain
registration and attendance statistics.
Technologies Used : SunOne WebServer, WebLogic Application Server, Oracle Replication
Period : 01 Jun 2004 - 31 Oct 2008
Position/Role : Technical Project Leader
Page 17 of 30

Project 15 : Ecquaria - Breast & Cervical Screening System (Health
Promotion Board of Singapore)
Responsibilities : • Setup internal development environment and provide support to
development team
• Perform Installation for the system software as such SunOne
WebServer, WebLogic Application Server
• Configure Oracle Replication, Define the Replication Object to
synchronize bi-direction synchronization between Frontend Database
and Backend Database
• Deploy SOP Application on the infrastructure
• Perform and Conduct Load Test to ensure the system is able to meet
the response time as stated in the tender specification
• Conduct handover session and Provide technical support to L1/L2
engineer
Project 16 : Ecquaria-HMS-Hostel Management System(National University
of Singapore)
Project Description : Provide implementation setup and application development to develop a
Hostel Management System (HMS) for students to hostel booking usage
Period : 01 Apr 2004 - 31 Oct 2008
Page 18 of 30

Project 16 : Ecquaria-HMS-Hostel Management System(National University
of Singapore)
Responsibilities : • Conduct infrastructure requirement to setup the core infrastructure
which consist of Sun Solaris 8, iPlanet Application Server 6.5, iPlanet
Web Server 6.0, iPlanet Directory Server, Oracle Ver 8.0 to meet 1000
Virtual User Requirement
• Manage vendor for Enterprise System / EMC Storage Setup
• Provide consultancy and deployment support to setup SOP-CORS
Application eServices
• Perform installation of iPlanet Web Server 4.0 / iPlanet Application
Server and iPlanet Directory Server
to L1 Engineer
• Assist NUS System team in Server Capacity Management Planning
Project 17 : Ecquaria - Ngee Ann Student Portal System (Ngee Ann
Polytechnic)
Project Description : Provide maintenance support and operation support to maintain the portal
System.
Period : 01 Feb 2004 - 01 Jul 2007
Position/Role : Operation Manager
Page 19 of 30

Project 17 : Ecquaria - Ngee Ann Student Portal System (Ngee Ann
Polytechnic)
Responsibilities : • Provide guidance to the onsite operational support personnel to
maintain the Ngee Ann Portal System
• Implement Operational support framework for Service Management
• Formalize a support structure team to render support on Sun Solaris 8,
Oracle 9 with Veritas Cluster Setup and IBM Portal Edge Server,
Content Management Server Provide operational support for Ngee Ann
Portal system.
Page 20 of 30

Project 18 : Ecquaria - OASIS (Ministry of Trade and Industry of Singapore)
Project Description : OASIS is a “Cross-Agency Integrated e-Services (Oasis)” to enable the
government to achieve the “Many Agencies, One Government” vision to
deliver cross-agency integrated services through multi-agency collaboration.
Period : 01 Dec 2003 - 01 Feb 2004
Responsibilities : • Provide consultancy and deployment support to setup PSi/SOP
Platform to host the OLBS Application Services
Server / iPlanet Directory Server / Application Cluster
• Setup and implement EDX Gateway for SSL secure handshake data
exchange between agencies and OBLS’s Application Server
• Provide Technical handover session for post implementation support
Project 19 : Ecquaria-Centralized Online Registration System(National
University of Singapore)
Project Description : Centralised Online Registration System (CORS) is designed for students to
register for their modules for study.
Period : 01 Jun 2003 - 31 Oct 2008
Page 21 of 30

Project 19 : Ecquaria-Centralized Online Registration System(National
University of Singapore)
Responsibilities : • Conduct infrastructure requirement to setup the core infrastructure
which consist of Sun Solaris 8, iPlanet Application Server 6.5, iPlanet
Web Server 6.0, iPlanet Directory Server, Oracle Ver 8.0 to meet 1000
Virtual User Requirement
• Manage vendor for Enterprise System / EMC Storage Setup
• Provide consultancy and deployment support to setup SOP-CORS
Application eServices
to L1 Engineer and provide L3 Support
Page 22 of 30

Project 20 : Ecquaria-eRegistry-DMS (Ministry of Community Development &
Sports of Singapore)
Project Description : Setup infrastructure to host the DMS (Document Management System)
Period : 01 Mar 2003 - 31 Oct 2008
Position/Role : Technical Project Consultant
Platform to host MCDS-eRegistry DMS Application System
to L1 Engineer
Project 21 : Ecquaria - CRS - Contractors Registration System (Building
and Construction Authority of Singapore)
Project Description : Setup a infrastructure to host the Constructors Registration System
Period : 01 Jan 2003 - 31 Oct 2008
Position/Role : Technical Project Consultant
Page 23 of 30

Project 21 : Ecquaria - CRS - Contractors Registration System (Building
and Construction Authority of Singapore)
Platform to host BCA-CRS Application System
• Perform installation of Windows / Weblogic Application Server and
Microsoft IIS Web Server
to L1 Engineer
Page 24 of 30

Project 22 : Ecquaria-eRegistry (Ministry of Finance Singapore)
Project Description : MOF-ERS is intranet for staff to use for Resources booking, it’s also acts as
a platform for e-Ideas exchange, eSurvey and bulletin announcements
Period : 01 Jun 2002 - 01 Aug 2002
Position/Role : Technical System Engineer
Platform to host the MOF-eRS
• Perform installation of Windows / Weblogic Application Server and
Microsoft IIS Web Server
to L1 Engineer
Project 23 : Ecquaria-eRegistry (Civil Aviation Authority of Singapore)
Project Description : CAAS-eRegistry system is a intranet for internal staff for Resources
booking, it’s also acts as a platform for e-Ideas exchange, eSurvey and
bulletin announcements
Period : 01 Mar 2002 - 31 Oct 2008
Page 25 of 30

Project 23 : Ecquaria-eRegistry (Civil Aviation Authority of Singapore)
Platform to host the CAAS eRegistry Application
• Provide Technical handover session for post implementation support
• Setup and implement EDX Gateway for CAAS-eRegistry system for
data exchange across departments
Page 26 of 30

Project 24 : Ecquaria-KPMG-China EverBridge Bank
Project Description : Internal CRM / Inventory and Booking System allow the internal staff to
exchange the information for procurement activities
Period : 01 Jan 2002 - 01 Mar 2002
Responsibilities : • Provide consultancy support to setup PSi/SOP Platform for KPMG to
host the customized banking system
• Perform installation of Weblogic Application Server 4.0 / iPlanet Web
Server / Weblogic cluster / Oracle 8.0
• Assist in eServices migration activities
Page 27 of 30

Designation : System Engineer
Roles
Performed
: Solaris Engineer / LDAP Engineer / Load Test Engineer
Duration : 01-Apr-2000 – 01-Jul-2001
Project 25 : NCS - Public Service Infrastructure (Ministry of Finance of
Singapore)
Project Description : The first Government-wide infrastructure - Internet-based service delivery
infrastructure in Singapore which provides an integrated development and
deployment environment for agency to rapidly deliver Government e-
Services.
Period : 01 Apr 2000 - 01 May 2001
Page 28 of 30

Project 25 : NCS - Public Service Infrastructure (Ministry of Finance of
Singapore)
Responsibilities :
• Setup and configure the Public Service Infrastructure to host the
agency eServices
• Perform PSi Data and Agency user repository on the Master / Slave
for iPlanet Directory Configuration
• Performed middleware (iPlanet Web Server, iPlanet Application Server
and iPlanet Directory Server) installation, configuration and configure
session failover on iPlanet Application Cluster to ensure service
availability
• Deploy the PSi Infrastructure Application to allow the agency create the
necessary e-Services on PSi Infrastructure
• Setup the Load Test Environment and assist the application team to
script the load test scenario cases for conducting the application load
test
• Involve in performance tuning to ascertain the system met 5 seconds
response time as stated in the Tender Specifications.
Page 29 of 30

EDUCATION
Highest Education Period Discipline/University
(Degree) in Computer Science 1997 IT / Kolej Damansara Utama
Professional Qualifications / Certification
# Certification
1 ITIL V3 Foundation
2 ITIL V3 Expert Certification
3 ISO/IEC 20000 Practitioner
4 Certified Solaris Administrator
5 Certified CheckPoint Firewall Administrator
Training Attended
# Training Attended
1 Technical Track
• The Open Group Architecture Framework (TOGAF)
• Solaris 8 ; Solaris 9
• Oracle 9
• Oracle Real Application Cluster
•
2 Management Track
• Leading Strategy into Action
• Service Up
• Writing Dynamics
Page 30 of 30

Ser Swee Yen Stephanie - V1.2

Recomendados

Recomendados

Más contenido relacionado

La actualidad más candente

La actualidad más candente (20)

Destacado

Destacado (18)

Similar a Ser Swee Yen Stephanie - V1.2

Similar a Ser Swee Yen Stephanie - V1.2 (20)

Ser Swee Yen Stephanie - V1.2