I apologize, but I do not have enough context to understand the full meaning of your question. Could you please rephrase or provide some additional details?
2. !
Mr. White has fifteen years of experience designing and managing
the deployment of systems monitoring and Event Management
software. Prior to joining IBM, Mr. White held various positions
including the leader of the Monitoring and Event Management
organization of a Fortune 100 company and developing solutions as
a consultant for a wide variety of organizations, including the
Mexican Secretaría de Hacienda y Crédito Público, Telmex, Wal-
Mart of Mexico, JP Morgan Chase, Nationwide Insurance and the
US Navy Facilities and Engineering Command.!
!
Andrew White!
Cloud and Smarter Infrastructure Solution Specialist!
IBM Corporation!
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GROUND RULES FOR THIS SESSION…!
1. If you can’t tell if I am trying to be funny…!
!GO AHEAD AND LAUGH!!
2. Feel free to text, tweet, yammer, or whatever. Use!
3. If you have a question, no need to wait until the
end. Just interrupt me. Seriously… I don’t mind.!
5. I have a lot of experience leading !
Systems and Event Management teams !
My name is Andrew White!
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CURRENT MARKET CONDITIONS!
§ The velocity of change and the volume of data is increasing!
§ Virtualization introduces complexity and increased
consumption of resources!
§ Shared services are forced to oversubscribe finite resources!
§ Expertise is limited to functional silos and there is no
understanding of how the system functions end-to-end!
§ Supporting a cloud requires the ability to manage a large-
scale dynamic infrastructure!
§ Agile development and Continuous Delivery are in conflict
with ITIL processes!
15. We need to recognize when we
have problems to solve!
16. Follow Us: #ITSMSummit!
To
solve
problems
quickly,
we
look
for
solu5ons
that
we
can
use
to
define
best
prac5ces
and
develop
processes
to
insert
a
measure
of
control.
THE TRADITIONAL APPROACH!
17. Follow Us: #ITSMSummit!
§ Solutions are driven by accepted conventions!
§ Best practices are coveted and are usually adopted
without understanding how and why they were developed!
§ There must always be a right answer!
§ No logical analysis is required!
§ People are frequently seen as the “root cause”!
§ The outcomes are enforced using “re-dos” and punitive
actions (or the looming threat of these things)!
THE PROBLEM WITH THIS APPROACH!
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§ We receive feedback from our business partners that system performance and
availability have been unacceptable for many of our critical business
applications!
§ Our productivity is impacted and we fail to meat delivery timelines!
§ IT is not able to measure its impact on the business or the end user experience!
§ There is a lack of clear communication during a problem!
§ People are “hoarding” data and reports!
§ IT lacks the information needed to prioritize performance issues and
opportunities based on business need!
§ We take a really long time to figure out what is wrong!
§ The same old problems keep coming back!
§ We never really get to the “true root cause”!
HOW DO WE KNOW WE NEED TO CHANGE!
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Our typical approach towards service
improvement is a bit like attempting to
put the toothpaste back in the tube!
! “Some
problems
are
so
complex
that
you
have
to
be
highly
intelligent
and
well
informed
just
to
be
undecided
about
them.”
-‐
Laurence
J.
Peter
CONTROL IS AN ILLUSION!
21. Organizations don’t fail because they take the wrong
path, they fail because they can’t imagine a better
path than the one they are on.!
! ! ! ! ! ! ! ! ! ! !-- Marty Neumeier!
30. Is it the infrastructure or the application?!
The perennial problem….!
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CLOUD PAIN POINTS!
§ It takes too long to diagnose problems in the
application and infrastructure!
§ Existing management tools are outdated and don’t
work at scale!
§ Critical information is missed causing outages and
poor user experiences!
§ Most problems are managed reactively!
Does any of this sound familiar?!
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REQUIREMENTS FOR UNITY OF EFFORT!
1. Command
and Control!
2. Shared
Experience!
3. Situational
Awareness!
• Command and control (No Leadership)!
• The team lacks a clear direction!
• Lots of activity, lack of progress!
• Shared Experience (Poor Relationships)!
• Us vs. Them mentality!
• Unhealthy competition!
• Situational Awareness (Poor Communication)!
• Focused on cooperation, not collaboration!
• Blame culture!
• Infrequent or non-existent communication!
Symptoms of Missing Elements!
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TWO TYPES OF DECISION MAKING!
§ Programmed Decisions!
§ Routine!
§ Repetitive!
§ Well-Structured!
§ Predetermined Decision
Rules!
§ Non-Programmed Decisions!
§ Unique!
§ Presence of Risk!
§ Presence of Uncertainty!
§ Black Swans!
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BOYD’S OODA “LOOP”!
Observation!
Outside
Information!
Implicit Guidance & Control!
Unfolding Interaction
With Environment!
Feedback!
Feedback!
Unfolding
Circumstances! Cultural!
Norms!
Cognitive!
Abilities!
Knowledge !
Life Cycle!
Prior!
Wisdom!
New !
Information!
Feed
Forward! Decision!
(Hypothesis)!
Feed
Forward! Action
(Test)!
Feed
Forward!
• Note how observation shapes orientation, shapes decision, shapes action, and in turn is shaped by the
feedback and other phenomena coming into our sensing or observing window.!
• Also note how the entire “loop” (not just orientation) is an ongoing many-sided implicit cross-referencing
process of projection, empathy, correlation, and rejection.!
!
From “The Essence of Winning and Losing,” John R. Boyd, January 1996.!
Observe! Orient! Decide! Act!
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Down
Time
Detec5on
Time
Response
Time
Repair
Time
Recovery
Time
Outage
Detec5on
Diagnosis
Repair
Recover
Restore
Observe
Orient
Decide
Act
INCIDENT LIFE CYCLE!
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ANATOMY OF AN OUTAGE!
Corporate!
LANs & VPNs!
Load Balancer!
Firewall!
Web!
Servers!
Message!
Queue!
zOS!
CICS!
WAS!
Database!
WAS!
Database!
zOS!
MQ!
DB2!
IM01109089: P0 - Affecting Multiple apps!
!
!
!
!
4!
!
!
!
!
!
!
3!
!
!
!
!
!
!
1!
5:45-ish pm: CICS ABENDS
start flooding the console but
not high enough to ticket!
!
!
!
!
!
!
2!
6:00-ish pm: MQ flows start
are interrupted and are
alerting in Flow Diagnostics!
6:04pm: Synthetic transactions fail at
and 6:14 the Ops Center confirms the
issue and creates a P0 Incident!
6:54pm: Support teams
investigate the interrupted
flows and determine it is a
“back-end” problem!
10:29pm: Support teams
investigate MQ and ultimately
and rule it out and ultimately
decide to reset CICS to resolve
the issue!
!
!
!
!
5!
39. Four Sources of Bad Decisions:!
!
1. Failure to frame the problem correctly!
2. Poor use of evidence!
3. Faulty decision making process!
4. No feedback for improvement!
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WHERE THE BREAKDOWN OCCURS!
Observe! Orient! Decide! Act!
Situational Awareness!
Perception of
Elements in
Current Situation!
!
Level 1!
Comprehension
of Current
Situation!
!
Level 2!
Projection of
Future Status!
!
!
Level 3!
Decision!
Performance
of Actions!
CurrentState!
Feedback!
• Goals & Objectives!
• Preconceptions!
• Expectations!
• Abilities!
• Experience!
• Training!
Long Term
Memory!
Automaticity!
Cognitive Processes!
• System Capability!
• Interface Design!
• Stress & Workload!
• Complexity!
• Automation!
Adapted from Endsley, M.R. (1995b). Toward a theory of situation awareness
in dynamic systems. Human Factors 37(1), 32–64.!
Systemic Influences!
Individual Influences!
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NORMATIVE DECISION MAKING MODEL!
§ Limited Information Collection!
§ 7 +/- 2!
§ Tendency to acquire manageable rather than optimal amounts
of information!
§ Difficulty identifying all possible options!
§ Judgmental Heuristics!
§ Judgmental heuristics - rules of thumb or shortcuts that people
use to reduce information processing demands!
§ Availability heuristic - tendency to base decisions on
information readily available in memory!
§ Representativeness heuristic - tendency to assess the
likelihood of an event occurring based on impressions about
similar occurrences!
§ Satisficing!
§ Choosing a solution that meets a minimum standard of
acceptance!
43. 1. Adapted from Endsley, M.R. (1995b). Toward a theory of situation awareness in dynamic systems.
Human Factors 37(1), 32–64.!
!
Our systems are capable of producing a huge
amount of data, both on the status of their own
components and on the status of the
environment. The problem with today’s systems
is not a lack of information, but finding what is
needed when it is needed.!
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REQUIREMENTS FOR UNITY OF EFFORT!
1. Command
and Control!
2. Shared
Experience!
3. Situational
Awareness!
• Command and control (No Leadership)!
• The team lacks a clear direction!
• Lots of activity, lack of progress!
• Shared Experience (Poor Relationships)!
• Us vs. Them mentality!
• Unhealthy competition!
• Situational Awareness (Poor Communication)!
• Focused on cooperation, not collaboration!
• Blame culture!
• Infrequent or non-existent communication!
Symptoms of Missing Elements!
In the cloud, much of this will be federated or done by software!
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CLOUD IS ASSISTED DECISION MAKING
§ Programmed Decision Making!
§ Collect evidence!
§ Identify the problem!
§ Select a solution!
§ Implement and evaluate the outcome!
§ Non-Programmed Decision Making!
§ Narrow evidence down to the ideal level!
§ Apply heuristics to limit the impact of cognitive bias!
§ Present options to a human for a decision!
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DECISIONS BEING AUTOMATED IN THE CLOUD!
Packing! • Compressing workloads to the fewest number of physical
servers!
• Maximizing cost efficiencies!
Striping! • Spreading workloads across as many physical servers as
possible!
• Ensuring higher performance levels and reducing risk due to
component failure!
Load-
Awareness!
• Allocating new workloads to the servers with the lowest load!
• Maximizing the performance of the workloads!
HA-
Awareness!
• Ensuring workloads are distributed across pods!
• Matching availability levels with service requirements and
cost targets!
Energy
Awareness!
• Placing workloads according to energy costs!
• Ending workloads to reduce energy consumption or
rescheduling them for off-peak hours!
Affinity-
Awareness!
• Placing workloads close to critical resource dependencies!
• Collocating compatible workloads to maximize available
resources!
Platform
Awareness!
• Allocate workloads to best platform!
• Migrating workloads to least expensive platform still capable
of delivering required service levels!
Topology
Awareness!
• Allocating resources within a service group near each other!
• Isolate single-points-of-failure!
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CLOUD OPERATION REQUIREMENT!
!
The perception of and reaction to a set of changing
events in terms of what can be done instead of merely
the recollection of a stimuli.1 !
Operating a cloud means enabling
good decision making!
1. Adapted from Endsley, M.R. (1995b). Toward a theory of situation
awareness in dynamic systems. Human Factors 37(1), 32–64.!
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SOME THINGS NEVER CHANGE!
Corporate!
LANs & VPNs!
ISP!
Connection!
DNS & Internet!
Services!
Content Mgmt!
System!
Social Network!
Widgets!
Site Tracking!
& Analytics!
Banner Ads & !
Revenue Generators!
Multimedia &!
CDN Content!
Home Wireless!
& Broadband!
Mobile Broadband!
Is It My Cloud Provider?!
• Configuration errors!
• Application design issues!
• Code defects!
• Insufficient infrastructure!
• Oversubscription Issues!
• Poor routing optimization!
• Low cache hit rate!
Is It a Service Provider Problem?!
• Non-optimized mobile content!
• Bad performance under load!
• Blocking content delivery!
• Incorrect geo-targeted content!
Is it an ISP Problem?!
• Peering problems!
• ISP Outages! Is it My Code or a Browser Problem?!
• Missing content!
• Poorly performing JavaScript!
• Inconsistent CSS rendering!
• Browser/device incompatibility!
• Page size too big!
• Conflicting HTML tag support!
• Too many objects!
• Content not optimized for device!
The Cloud!
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OUR UNDERSTANDING OF YOUR GOALS!
§ Gaining visibility into and control of
an increasingly complex operating
environment in order to prevent
frequent and prolonged outages!
§ Evolving from fault monitoring to a
holistic approach to managing
application performance!
§ Increased focus on cloud makes
problem isolation and resolution
more complex.!
PROACTIVE OPERATIONS!
§ Optimizing the performance of
business processes to boost
productivity!
§ Providing cost transparency to
track, analyze, and manage
resources and control the costs
associated with highly-virtualized
and cloud environments!
§ Improving software asset
management to prevent over-
spending and under-licensing!
!
CONTROL COST!
!
§ Leveraging automation to facilitate
rapid growth and reduce the cost of
service delivery!
§ Maintaining OS and application
patch levels across all images
(active or dormant) to protect the
enterprise and enable compliance!
§ Automating application releases to
optimize service delivery and align
the Development and Operations
teams thereby increasing
innovation, reducing costs, and
accelerating time to value!
ELIMINATE HUMAN FACTORS!
Migrating to the cloud is disruptive to an IT organization. We have experienced that many of
our clients use this as an opportunity to re-evaluate the way they operate their environments
and the tools they leverage to deliver a quality service.!
We have identified three key goals driving the adoption of the cloud:!
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WHAT THIS MEANS TO US…!
There are a few inescapable facts we face:!
1. We needs reliable systems to store the promises it
makes to its customers !
2. Our systems mirror the complexity of the
businesses they support!
3. Our environments must be massive to scale to
handle the workload!
4. There is too much activity for a single person to be
totally situationally aware!
5. If the users can’t use it, it doesn’t work!
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Monitoring & Capacity! Infrastructure as Code! Orchestration!
Backup & Recovery! Continuous Delivery! Storage Virtualization!
Cost Management! HA / DR!
Patch Mgmt! Dynamic Scheduling!
Bare Metal Provisioning!
Network Management!
Transaction Tracing!
App Provisioning! Performance Analytics!
App Perf Mgmnt! App Diagnostics! Service Visualization!
Monitoring & Capacity! App Perf Mgmt! Event Management!
Infrastructure!
Optimization!
Application !
Analytics!
Analytics Enabled !
Datacenter!
Virtualization !
Optimization!
DevOps!
Cloud Enabled !
Datacenter!
Cloud Optimized!
Analytics Empowered!
The building blocks on your Journey towards an agile, flexible and optimized environment!
ROADMAP TO MATURE CLOUD OPERATIONS!
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REMEMBER THE OPS USE CASE!
• Security!
• Backups!
• High Availability!
• Upgradability!
• Deployment Process!
• Scaling and Elasticity!
• Anticipated Performance Under Load!
• Known Defects!
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NEW OPERATIONAL REQUIREMENTS!
§ Keep the data moving!
§ Query on streams!
§ Handle stream imperfections!
§ Integrate stored and streaming data!
§ Guarantee data safety and availability!
§ Partition and scale applications automatically!
§ Process and respond instantaneously!
§ Drive Interoperability!
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CLEANING UP THE LANDSCAPE!
Adapted from: Akella, Janaki. “IT Architecture: Cutting costs and complexity.” McKinsey Quarterly 13 Nov 2009
https://www.mckinseyquarterly.com/IT_architecture_Cutting_costs_and_complexity_2391!
Silo!
Monolithic
Framework!
Niche!
Launch Pad!
Information Bus!
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CREATING A DIRECTED WORKFLOW!
Directed !
Non Directed!
Observe! Orient! Decide!
Launchpad!
Executive Dashboard!
Business Area!
Dashboards!
Application PAC!
Dashboards!
Command Center!
Dashboards!
Technology Owner!
Dashboard!
Application Owner!
Dashboard!
Problem
Isolation!
Workspace!
Problem
Diagnostics!
Workspace!
System Detail!
View!
Component
Detail!
View!
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A TYPICAL ITIL CHANGE PROCESS!
Objectives:!
- What Changes are coming?
- Why is the change required?
- Has the existing configuration been reviewed?
- What is the risk & impact, low, medium, high?
- what is the plan B?!
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Palette of library
assets enable easy
workflow composition
through drag and drop
Access to rich libraries
(toolkits) of reusable
automation assets that
enable to speed
automation creation
Rich set of actions types,
flow control, data handling
primitives that simplify
creation of complex
automations
Easy workflow action editing
for managing: data mapping,
error recovery options,
implementation details , etc.
Graphical editor for
composing and
connecting
workflows
Rich tooling
functions to edit,
version, debug,
optimize workflows
AUTOMATING ITIL PROCESSES!
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FINDING METRICS THAT MATTER!
§ Will the metric be used in a report? If so, which one? How is it used in the
report?!
§ Will the metric be used in a dashboard? If so, which one? How will it be
used?!
§ What action(s) will be taken if an alert is generated? Who are the actors?
Will a ticket be generated? If so, what severity?!
§ How often is this event likely to occur? What is the impact if the event
occurs? What is the likelihood it can be detected by monitoring?!
§ Will the metric help identify the source of a problem? Is it a coincident /
symptomatic indicator?!
§ Is the metric always associated with a single problem? Could this metric
become a false indicator?!
§ What is the impact if this goes undetected?!
§ What is the lifespan for this metric? What is the potential for changes that
may reduce the efficacy of the metric?!
Evaluating the Effectiveness of a Metric!
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PICKING BETTER MONITORS!
Itemize the
existing
monitors!
Brainstorm
potential gaps to
fill!
Deploy new
monitors!
Identify the
potential
risks!
Itemize the
existing
monitors!
Determine
if which
gaps exist!
Fill the
monitoring
gaps!
Current Approach!
Proposed Approach!
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WHAT GOOD MONITORING LOOKS LIKE!
Corporate!
LANs & VPNs!
Load Balancer!
Load Balancer!
Firewall!
Switch!
Web Server Farm!
Database!
Data Power!
Mainframe!
Middleware!
Load Balancer!
1. System Availability!
2. Operating System Performance!
3. Hardware Monitoring!
4. Service/Daemon and Process Availability!
5. Error Logs!
6. Application Resource KPIs!
7. End-to-End Transactions!
8. Point of Failure Transactions!
9. Fail-Over Success!
10. “Activity Monitors” and “Reverse Hockey Stick”!
Elements of Good Monitoring!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
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3!2! 4! 5! 6!1!
!
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7!
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8!
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!
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!
!
!
!
!
9! !
!
!
!
!
!
10!
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WHAT DO YOU WANT TO ACCOMPLISH?!
Your monitoring should help you answer:!
• How will we know if the users are getting the experience they
are expecting?!
• How much capacity do we need during normal and peak times
to ensure user expectations are met?!
• How quickly can the provider we select ramp up to meet our
needs if we find that the service is underperforming?!
• How fast do we need to be able to access additional capacity
once it is ready for us?!
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70!
THE IBM SOLUTION!
!IBM SmartCloud Suite offers essential management capabilities for
applications in complex cloud and hybrid environments. !
!
! !
• At-a-glance status determination
via network topology graphs!
• Proactively identify and respond to
compliance issues!
• Monitor the performance of the
environment and the tenants living
inside of it!
• Understand the current capacity
needs and forecast future needs!
• Understand the costs associated
with providing the service and
enable “showback” and charge
back” reporting to the application
owners!
SINGLE POINT OF
MANAGEMENT!
!
• Minimize service and system
outages!
• Identify recurring incidents and
implement action to remediate
problems before they cause
impacts!
• Assist troubleshooting by
suppressing “noise” events and
providing root cause determination!
MAXIMIZE SERVICE
AVAILABILITY!
!
• Reduce the need for manual
action or intervention!
• Automate for repeatability and
elimination of human error!
• Develop standardized practices
for complex business processes!
• Enable the development of APIs
to allow for self-service
management by the consumers!
IMPROVED OPERATIONAL
EFFICIENCY!
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Understand the !
end-user experience !
Follow changing !
workloads!
Mobile devices &
smart endpoints!
Private, public &
hybrid clouds!
Highly virtualized applications,
storage & networks !
Discovery!
Visibility into
application
resources!
End User
Experience!
Transaction
performance
monitoring to
ensure SLA
compliance!
!
!
Transaction
Tracking!
Rapid problem
isolation through
transaction
path analysis!
!
!
Diagnostics
!!
Domain-specific
operations tools
for diagnosis and
repair!
!
!
Predictive
Analytics!
Proactive
approach to
reduce outages
& improve
performance!
!
!
shared data & common services!
See steps !
across the cloud !
VISIBILITY, CONTROL AND AUTOMATION TO INTELLIGENTLY MANAGE
CRITICAL APPLICATIONS IN CLOUD AND HYBRID ENVIRONMENTS.!
APPLICATION PERFORMANCE MANAGEMENT!
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COMPOSITE APPLICATIONS!
Site Content!
Search!
Session!
Information!
User Login!
& Identity Mgmt!
Content Mgmt!
System!
Social Network!
Widgets!
Site Tracking!
& Analytics!
Banner Ads & !
Revenue Generators!
Multimedia &!
CDN Content!
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GAINING PERSPECTIVE REQUIRES BALANCE!
Packet Capture!
Synthetic Transactions!
Client Monitoring!
Client Monitoring!
Synthetic Transactions!
Server Probe!
1. Client to the Server!
2. Server to the Client!
3. “3rd Party” Vantage Point!
4. Synthetic Transactions!
Four Perspectives of User Experience!
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Predic.ve
Outage
Avoidance
Ensure
availability
of
applicaBons
and
services
• Use learning tools to
augment custom best
practices
• Leverage statistical
methods to maximize
predictive warning
• Improve problem
detection across IT silos
Predict
Faster
Problem
Resolu.on
Find
&
correct
problems
faster
with
tools
that
determine
acBons
required
to
resolve
issues
• Identify problems quicker
with insight to large
unstructured repositories
• Isolate problems quicker by
bringing relevant unstructured
data into problem
investigations
• Repair problems quicker with
the right details quickly to hand.
Resolve
Op.mized
Performance
Track,
OpBmize,
and
Predict
capacity
and
performance
needs
over
Bme
• Track capacity and
performance of applications
and services in classic and
cloud environments
• Optimize resource
deployment with what-if and
best fit planning tools
• Escalate capacity and
performance problems before
they cause critical failures
Perform
Improved
Insight
Enhance
visibility
into
systems
resource
relaBonships
while
increasing
customer
saBsfacBon
• Determine what resources
are interdependent to
assess impact of failures
• Gain insight into what is
important to your customer
• Decrease customer churn
and acquisition costs while
increasing customer
retention and satisfaction
Know
Automated Analytics helps lower IT Administration Costs:
• Performance and Capacity planning tools monitor appropriately and escalate, reducing time
consuming report browsing
• Learning tools reduce customization and best practices investment on initial deployment
• Log Analysis helps speed problem resolution to be able to do more with less
BUSINESS VALUE OF ADOPTING ANALYTICS!
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In addition to handling monitoring and performance alerts, it
helps drive improved availability.!
Our Formula:!
1. Continually collect, categorize, and analyze all events from as many
sources as possible!
2. Correlate events and analyze them using previous outages as
patterns to identify situations worth investigating!
3. Notify a support team so the situation can be mitigated before
becoming an outage!
4. Automate responses that have well established situational
fingerprints and proven resolution steps!
THE EVENT MANAGEMENT FOCUS!
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ONE INTEGRATED ENVIRONMENT!
Distributed! Database!Mainframe! Network! Middleware! Storage!
Event Pool!
Operational!
Data Warehouse!
Predictive!
Enrichment & Correlation!
Service Desk!Paging!
CMDB!
Knowledge!
Asset Mgmt!
Event Catalog!
Event API!
Business Telemetry!
3rd Party Providers!
Presentation Framework!
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Presentation!
Framework!
Asset Management
& Topology
Database!
Aggregation and
Analysis!
Security
Management!
Availability
Management!
Configuration
Management!
Change
Management!
Performance
Management!
Enterprise Data
Sources!
Business
Telemetry
Information!
Configuration Discrepancies!
Enrichment Data!
Business Activity Data!
Historical Data!
“Enriched” Events!
Change Activity!
Topology Snapshots!
Trend-RelatedFaults!
DiscoveredProblems!
Status Indications!
Incidents!
Audit Information and Suspicious Activity!
Enrichment Data! Business Activity Data!
Automated
Discovery!
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CONCEPTUALIZING SITUATIONAL AWARENESS!
Situational
Awareness
Engine!
Adapted from http://www.slideshare.net/TimBassCEP/getting-started-in-cep-
how-to-build-an-event-processing-application-presentation-717795!
Real-Time
Event Streams!
Detected and
Predicted Situations!
Patterns from
Historical Data!
Causal Relationship
from Past RCAs!
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CONCEPTUAL MODEL OF COMPLEX EVENT PROCESSING!
Adapted from http://www.slideshare.net/aparnachaudhary/esper-cep-engine!
Event Pipeline!
Event Queries!
Time Window!
Data Events!
Control Event!
Other Events!
Event Filter!
Scenarios!
A!
B!
C!
Feedback Loop!
Event Intelligence!
Action Events!
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ITERATIVE DEVELOPMENT!
As you recognize opportunities to
capture knowledge, use it to improve
your Event Management System. !
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The IT Culture is driven to technology for solutions. Leverage
your monitoring and testing tools to help practice failure
scenarios. Work on tracking potential points of failure by
creating monitoring and report the rate of occurrence to the
developers at the start of each new iteration.!
PLAYING TO OUR STRENGTHS!