2. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT
Collaborate like
you mean it
3. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT
Hi!
I’m Sam
4. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT
“
WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT
Information Everywhere,
Architects Everywhere
5. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT
Once upon a time…
Experience Design
(XD)
6. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT
Where we’ve been told we fit
Users
Business Technology
XD
7. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT
But is that limiting?
✘ It puts us at the center of the universe
✘ Suggests that everyone must come to us
✘ Specialists who only need to be engaged for aspects of a project
8. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT
More recently
✘ There has been a surge in both available talent and demand
✘ Organization have been increasingly creating their own
internal XD groups
✘ We get listed on things like “25 Best Jobs in America” (#18 by
Glassdoor)
9. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT
How do we grow to be better partners
instead of niche specialists?
10. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT
Collaboration
(I hope you saw that coming)
11. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT
When we talk about collaboration
12. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT
When we think about collaboration
✘ Models (open vs. closed)
✘ Planning (milestones, cadences, process)
✘ Online tools (basecamp, slack)
✘ Artifacts (wireframes, journey maps)
13. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT
Who we collaborate with
Clients come in all forms
✘ The traditional ones
✘ Your manager / direct report
✘ Your team
14. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT
At the core
✘ Soliciting and extracting knowledge
✘ Establishing rapport
✘ Soft skills
15. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT
What are we really talking about?
Collaboration
Relationship
Trust
16. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT
Set & Manage
Expectations
under promise, over deliver
17. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT
18. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT
A Few Clarifications
✘ They aren’t children
✘ Don’t lie
✘ We have become spoiled by HD
19. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT
About Expectations
✘ They can be just about the softest of skills
✘ Timing is important
✘ They are the foundation of trust
✘ They are true in just about everything in life, even with yourself
20. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT
Types
21. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT
Known
22. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT
The Known
✘ Draw from experience
✘ Show understanding and control of the influencers
✘ A high level of confidence
“I know how this is supposed to work and is why I am here.”
23. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT
Example
Discussing how long it will take to deliver wireframes
Discussing the need and structure for usability testing
24. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT
Benefits
✘ Instills confidence that the you know what you’re doing
✘ Opens to door to reveal how things are done
✘ Positions you as an educator and someone willing to share
25. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT
Considerations
✘ Overconfidence can lead to overexposure
✘ Being inflexible could put you in a position you can’t pivot out of
26. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT
Unknown
27. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT
The Unknown
✘ New territory
✘ A lack of control in a situation
✘ Uncertainty
“I’m not sure but I think this may be an issue.”
28. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT
Example
Telling a traditional client that the timeline might vary based on their
ability to approve designs
Telling a manager or team lead that it’s your first time doing something
29. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT
Benefits
✘ Illustrates that you are anticipating and thinking ahead
✘ Shows a desire to learn or to get it right
✘ Demonstrates honesty in knowing what your don’t know
30. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT
Considerations
✘ Don’t be apologetic
✘ Hedging is one thing, disclaiming everything is just making excuses
31. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT
In the end
Managing expectations buys us time
Ultimately, this contributes to trust which allows us to collaborate
32. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT
Contextual Inquiry
33. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT
A brief overview
✘ Interviews with users in the context of use (e.g., their cubicle)
✘ Focuses on observing users in their comfort zone
✘ Can gather a variety of social, technical, and physical inputs
✘ Interpretation, consolidation, grouping and categorization
34. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT
Usually…
✘ We are focused on our end users
✘ We’re concerned with acting as an advocate for the user needs
✘ We may even see ourselves as their defenders!
35. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT
Unfortunately…
✘ Our “clients” are seen as a barrier to serving the users
✘ Sometimes, it’s actually combative
36. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT
What if…
We treated our clients like users?
37. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT
Learn from our “clients?”
✘ Contextual Inquiry assumes “apprentice” interviews
✘ Ask questions as if we were trying to learn how to do their job
✘ Probes and connects the dots between the things that influence
their world
38. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT
It’s all in the execution
✘ To be fair, user interviews aren’t easy
✘ There is a style that you develop as a moderator
39. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT
Types
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Direct
41. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT
Direct
✘ Has to do specifically to the project or effort at hand
✘ Highlights the mechanics of a requirement
✘ Probes as to the cause of a given requirement
42. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT
Example
Requirement: “Can we get a readout every other Friday?”
Inquiry: “Is there something specific driving that cadence?”
Answer: “There is a leadership report and this project has a lot of
attention on it.”
43. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT
Example
Requirement: “The actions need to be in this specific order, A > B > C”
Inquiry: “I think it would make more sense as C > A > B. Is there a
reason we can’t?”
Answer: “Our workforce, in the field, follows it this way so we want to
be consistent.”
44. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT
Consider
✘ These impact your work, so don’t be afraid to ask the questions
✘ Read the room and know when your direct context has become
indirect
45. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT
Indirect
46. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT
Indirect
✘ An influencer on the current effort
✘ Background material, perhaps historical efforts
✘ Organizational awareness
47. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT
Example
Requirement: “Can we get a readout every other Friday?”
Inquiry: “Is there something specific driving that cadence?”
Answer: “There is a leadership report and this project has a lot of
attention on it.”
Question: “Is there a specific reason for leadership interest? Is there a
potential issue to be aware of?”
48. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT
Example
Requirement: “The actions need to be in this specific order, A > B > C.”
Inquiry: “I think it would make more sense as C > A > B. Is there a
reason we can’t?”
Answer: “Our workforce, in the field, follows it this way so we want to
be consistent.”
Response: “Ok, but why do they do it that way? Can we affect that
process?”
49. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT
Not so much examples… as starters
✘ Who are the players on the team? What are their organizational
relationships? Personal?
✘ Who sponsored and funded the effort?
✘ What do we know about their motivations?
✘ Is there a competitive or organizational threat to consider?
50. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT
Consider
✘ These topics are generally more sensitive
✘ Not really topics to put on a meeting agenda
✘ Best done 1:1 or in small groups so that people can speak freely
51. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT
Ultimately
✘ Serving our users better starts by understanding our business
better
✘ Understand the drivers off all the parties involved, not just the users
52. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT
Just Remember
The best designed experience in the world isn’t
going to help anyone if users never see it.
53. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT
thanks!
Any questions?
@spiceyux
linkedin.com/in/spiceyux
60. This is information architecture
http://blogs.library.duke.edu/wp-content/uploads/2013/03/lib-ia-1.3.1-20130311.png
61. This is information architecture
http://www.sn.psu.edu/Documents/FacultyStaff/ORGANIZATIONAL_CHART_Feb_2011.png
62. Deciding how to arrange the parts of something to be
understandable
http://www.ritholtz.com/wp-content/uploads/2013/07/2011.06.27_organizational_charts.png
64. “A lot of times, people
don’t know what they
want until you show it
to them.”
http://images.boomsbeat.com/data/images/full/209/jobs-jpg.jpg
65. “If I had asked people what
they wanted, they would
have said faster horses.”
http://www.goodnessdetermined.com/Images/Blog%20Posts/thankful_13.jpg
69. This is a user flow
http://blogs.library.duke.edu/wp-content/uploads/2013/03/lib-ia-1.3.1-20130311.png
70. This is a user flow
SOURCE: Hasso-Platner Institute of Design at Stanford University
71. A number of steps that need to be performed in order to
complete the task
https://wayferrystorage01.blob.core.windows.net/media/Default/images/Blog/2014/RFPcartoon.png
78. These are user personas
http://alistapart.com/d/381/personas.jpg
79. These are user personas
http://www.custbase.com/portal/blog/wp-content/uploads/2011/05/different-people.png
80. A representation of the goals and behavior of a
hypothesized group of users
https://static1.squarespace.com/static/5171c8fbe4b05f51bd6fc79a/t/53da5156e4b0e65009feb918/1406816604869/
94. 01
WORLD IA DAY 2016 PRESENTATION TITLE HERE
HEADER OPTION
SUB HEAD OR SHORT DESCRIPTION
Some kind of explanatory text, reference or footnote can go here and wrap to two lines, if needed.
Some kind of illustration or image?
INFORMATION FLOW IN LIFE-
THREATENING ENVIRONMENTS
105. 01
WORLD IA DAY 2016 INFORMATION FLOW IN LIFE-THREATENING ENVIRONMENTS
SITE COMMANDER
• Safely and effectively manage local and distant resources to resolve
incident and save lives as quickly as possible.
• Real-time Situational Awareness (SA) is key
• Currently sits in car with radios and laptop storing SA in mind
• Requires:
• Summary of resources position and percentage task completion
• Flash updates, changes in environment
• Ability to rapidly change assignments as needed
106. 01
WORLD IA DAY 2016 INFORMATION FLOW IN LIFE-THREATENING ENVIRONMENTS
FIRST RESPONDER
• Stay alive
• Complete task safely and efficiently
• Rally to support for critical events
• Requires:
• VERY LIGHT HIGHLY VALUABLE DATA FEED
• To regain their senses and navigate darkness
• Call for help
107. 01
WORLD IA DAY 2016 INFORMATION FLOW IN LIFE-THREATENING ENVIRONMENTS
CURATORS
• Filter and prioritize incoming data feeds
• Act as an “executive assistant” for Site Commander and First
Responders (1 to 1)
• Act as second pair of eyes
• Requires:
• Dense and robust data feeds with machine learning impact assistance
• Safe access to communicate with SC and FR
• Ability to declare critical event
108. 01
WORLD IA DAY 2016 INFORMATION FLOW IN LIFE-THREATENING ENVIRONMENTS
VICTIMS
• To stay alive
• To determine safety of loved ones
• To understand how to behave
109. 01
WORLD IA DAY 2016 INFORMATION FLOW IN LIFE-THREATENING ENVIRONMENTS
PUBLIC / PRESS / OTHER AGENCIES
• What is going on
• How can we help
• What can be shared
111. 01
WORLD IA DAY 2016 INFORMATION FLOW IN LIFE-THREATENING ENVIRONMENTS
COPIOUS QUANTITIES OF DATA
• Google Maps, Data.gov, Twitter, Facebook, Whatsapp, Instagram
• Public records, BIM (As-built), Utilities records and data, Medical data,
Home automation / HVAC, Crisis control center, public safety, crowd
control, video feeds, security feeds, issue resolution, chat
• Video feeds, thermal scans, continuous reference scanning,
equipment positioning, radio comms, chemical exposure scanning, FR
beacon tracking, Oxygen levels, temperature absorption levels…
• All without the Semantic Web! (yet)
112. 01
WORLD IA DAY 2016 INFORMATION FLOW IN LIFE-THREATENING ENVIRONMENTS
RAPID MODEL CAPTURE AND MAINTENANCE
113. 01
WORLD IA DAY 2016 INFORMATION FLOW IN LIFE-THREATENING ENVIRONMENTS
DRONES
• Continues video monitoring
• Thermal / FLIR scanning
• LIDAR scanning
• GPS / Positioning mesh
• Rooftop victim search
• Crowd control
Credit: http://rotordronemag.com/drones-rescue/
114. 01
WORLD IA DAY 2016 INFORMATION FLOW IN LIFE-THREATENING ENVIRONMENTS
SENSOR GRENADES
• Gyroscopic braking locomotion
• Visual spectrum video
• LIDAR scanning
• Thermal video
• Hazardous material sensing
• GPS / Positioning mesh
• Audio
Credit: http://battlefield.wikia.com//
115. 01
WORLD IA DAY 2016 INFORMATION FLOW IN LIFE-THREATENING ENVIRONMENTS
FIRST RESPONDERS
• Visual spectrum video
• LIDAR scanning
• Thermal video
• Hazardous material sensing
• GPS / Positioning mesh
• Audio
116. 01
WORLD IA DAY 2016 INFORMATION FLOW IN LIFE-THREATENING ENVIRONMENTS
EQUIPMENT
• Visual spectrum video
• LIDAR scanning
• Thermal video
• Hazardous material sensing
• GPS / Positioning mesh
• Audio
Credit: https://www.portlandoregon.gov
117. 01
WORLD IA DAY 2016 INFORMATION FLOW IN LIFE-THREATENING ENVIRONMENTS
DISTANT COLLAB
• Experts on call to assist in specialized
situations
125. WORLD IA DAY 2016
THANK YOU.
QUESTIONS?
PLEASE CONTACT:
TRENT SHERRELL
UX DESIGNER, GOGO
TRENT@TSHERRELL.COM | TWITTER: @TSHERRELL
126. 01
WORLD IA DAY 2016
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