Information technology is changing the workplace by facilitating communication, flattening organizational structures, and enabling remote work. Information drives management functions and is useful when it is timely, high quality, complete, relevant, and understandable. Managers use a five-step decision-making process of defining problems, generating solutions, choosing actions, implementing decisions, and evaluating results. Current issues in decision-making include biases, escalating commitment, and ensuring ethical outcomes.

1. Chapter 7 Information and Decision Making

7. Figure 7.1 Information technology is breaking barriers and changing organizations.

12. Figure 7.2 External and internal information needs of organizations.

19. Figure 7.3 The manager as an information-processing nerve center.

25. Figure 7.4 Three environments for managerial decision making and problem solving.

29. Figure 7.5 Steps in managerial decision making and problem solving.

36. Figure 7.6 Differences in the classical and behavioral models of managerial decision making.