With these results we assist you to identify new markets or new opportunities. The survey produces returns on:  The best strategy to enter new markets  How existing or prospective customers feel about your organization  How to define your capabilities with prospective targets  Identify actionable steps with new targets and current clients  Understand the buying behavior of targeted companies within their industry sector  Monitor specific projects performances which will lead to additional new project awards  An increase in confidence of customers and other interested parties  Improve and predict better sales targets that meet your company’s capabilities.  The impression existing or prospective customers have on your organization  Meeting ISO requirements Performance and expectations towards customer satisfaction can be a challenge; obtaining the data, measuring & reporting, and activating the data towards measurable results. 1. Very easy and low cost way to diagnose the performance of your organization toward customers while adhering with ISO standards. 2. Can be setup in less than 10 days. 3. Enhance and develop internal thinking processes about improving the customers satisfaction 4. Create common understanding about the main bottlenecks in serving customers 5. Create discussion how to improve the organization 6. Create opportunities to reduce costs based on well performing aspects. 7. Determine if a specific company policy/ corporate or Div. restructuring / program change / brand Image change etc…is achieving the required objectives/goals 8. Cross-functional Teams & Employee Improvement Teams (EITs) – Generate ideas that improve success, enhance communications, reduce waste, and improve measurement methods for customer satisfaction & Loyalty.

1. Customer Satisfaction Monitor
Plastic Processing Industry
Increase performance; create higher customer satisfaction and customer loyalty.
Enhance competitive position and reduce costs.
This is possible to realize in a short term and against low costs. We at Integron Research have developed a dedicated survey for all plastic
processing companies. With a proven best practice online questionnaire and sophisticated online reporting, we provide you a service with
which you ll get:
§ Insight into your performance (in general and by existing/prospective customer requirements)
§ The reason why existing or prospective customers chose your company and/or your competitor
§ The customer s motives for doing business with you or your competitor;
§ Opportunities for taking structural measures to retain your existing customers
§ The customer focus of the commercial process:
§ knowledge of various (competing) suppliers, preferred position and choices
§ score with regard to the most important requirements
§ key drivers for choosing your company as supplier
§ reasons for not choosing your organization.
Specially developed for plastic processing industry
Within Integron Research we operate with dedicated professionals from your industry. In our questionnaire we measure:
Performance
§ Product (e.g. product quality, product design & engineering, availability of different press sizes, meeting PPM & delivery objectives)
§ Sales engineering and support (e.g. expertise of sales engineers, meeting commitments)
§ Project / Production (e.g. finishing projects in time, in budget, machine capacity, performance of molds)
§ Order department / service (e.g. professionalism, listening and understanding your question, pro-activeness, flexibility, complaint
handling)
§ Logistics (on time and correct delivery, abilities on-hand inventory)
§ Innovation / quality / engineering (e.g. custom made solutions, quality standards like AOQO/MSA, ISO, PPAP etc. latest software /
CAD programs)
§ Pricing (e.g. price/value, price communication)
Loyalty
§ Would your customers recommend your company to others in the market?
§ Are your customers planning to work with your company in the future?
§ Are your customers planning to do more work with your company in the future?
§ What are key triggers for your customers to continue buying from your company?

2. Customer Satisfaction Monitor
Plastic Processing Industry
Deliverables
§ Questionnaire customized to your needs based on input from our industry experts
§ Fully automated process with insights via Customer Heartbeat dashboard

3. Customer Satisfaction Monitor
Plastic Processing Industry
With these results we assist you to identify new markets or new opportunities. The survey produces returns on:
§ The best strategy to enter new markets
§ How existing or prospective customers feel about your organization
§ How to define your capabilities with prospective targets
§ Identify actionable steps with new targets and current clients
§ Understand the buying behavior of targeted companies within their industry sector
§ Monitor specific projects performances which will lead to additional new project awards
§ An increase in confidence of customers and other interested parties
§ Improve and predict better sales targets that meet your company s capabilities.
§ The impression existing or prospective customers have on your organization
§ Meeting ISO requirements

4. Customer Satisfaction Monitor
Plastic Processing Industry
It is easy: start today. Choose the best fit to your needs
Package Œ Package • Package Ž
Yearly Do it Your Yearly
Yearly full service
self and Do It Your Self
customized
customized Standard
survey
survey Questionnaire
Customization of our best practice
questionnaire to your needs
Publish your questionnaire online with your
own company logo on it
Possibility to add link on your website
Based on an export of your customers and
customer transactions, we will invite your
customers by e-mail to participate to the
survey in maximum 4 batches a year.
You can invite your customers via e-mail
anytime throughout the year
You will get continuously access to the
online results dashboard Customer
Heartbeat
You will get access to a static report and
possibility to download a PDF report
anytime
Possibility to export survey data from the
dashboard to Excel
Possibility to segment your customers
(Maximum 3) (Maximum 3)
(Standard is US (Standard is US (No, Standard is
Possibility of extra language
English. Any other English. Any other US English)
language is possible) language is possible_
How to order
To order please contact Stephen Forcella at
Integron Research USA

5. Customer Satisfaction Monitor
Plastic Processing Industry
401 N. Tryon St., 10th Floor
Charlotte, NC 28202
Phone: +1-704-998-5629
Fax: +1-704-998-5301
E-mail: info@integronresearch.com
Website: www.integronresearch.com
or mail direct to industry expert s.forcella@integronresearch.com
Integron profile
Integron was set up in 1993 and developed into one of the market leaders in the field of satisfaction and image measurement. The
company is performance-oriented, but still maintains an informal organizational structure, a special team spirit and intensive
cooperation. The company s attitude is open-minded, personal, customer-focused and direct. It is for good reason that our list of
clients includes well-known medium-sized and large companies.
Quality
Integron scores an 8.1 in their own customer satisfaction research. Integron is a member of: