June 2011 Honours proposal presentation Design Computing, University of Sydney

1. Designing and evaluating mobile personal
and urban informatics applications for
public transport.
Tamara Chahine
Honours June 2011
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2. Today
TripStats: Public transport research project
Background to Urban and Personal Informatics
Research aims, objectives
Significance and motivation
Concept
Methodology
Evaluation
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3. Aim
To determine how the principles of personal and
urban informatics can be applied in the design of
a mobile application to enrich the customer
experience of public transport in Sydney by
improving usability and accessibility of travel
information.
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4. TripStats
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5. TripStats
A mobile
application for
collecting and
visualising
personalised trip
information.
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6. Goals for design
Enrich the customer experience of public transport
Make information about train travel more visible
Encourage new forms of social interaction
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7. Cultural Probes Participatory Design
Prototyping Deployment
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8. Data & visualisation
For data collection and visualisation, context
matters.
No context, no value in the display information
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9. Social Interaction
People liked learning something new about their
travel habits.
People enjoyed comparing themselves to others.
Incorporating social + gaming interactions could be
valuable to explore.
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10. Designing Mobile Personal Informatics
Applications for Urban Settings
Digital Cities 7 - Real World Experiences
International Workshop at C&T 2011
Thursday 30 June 2011
Brisbane, Australia
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11. Background
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12. Urban informatics
“collection, classification, storage,
retrieval and dissemination of recorded
knowledge in a city”
[1] Foth, M. Handbook of Research on Urban Informatics: The Practice and Promise of the RealTime City. IGI
Global: (2009) Hershey, Pennsylvania, USA.
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13. Biketastic: Sensing
and Mapping
for Better
Biking
Biketastic helps bikers find
good routes and collect data
to improve them
[1] Reddy, S., Shilton, K. Denisov, G., Cenizal, C., Estrin, D. and Srivastava, M. Biketastic: Sensing and
Mapping for Better Biking. In Proc. CHI 2010, Springer (2010), 1817-1820.
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14. Personal informatics
“A class of tools that help people collect
personally relevant information for the
purpose of self-reflection and self-
monitoring. These tools help people gain
self-knowledge about one's behaviors,
habits, and thoughts.”
[1] Personal Informatics: http://personalinformatics.org/
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15. EnergyWiz
Motivating domestic
energy conservation
through comparative,
community-based
feedback in mobile and
social media
[1] Petkov, P., Köbler, F., Foth, M., & Krcmar, H. Motivating domestic energy conservation through comparative,
community-based feedback in mobile and social media. In Proc. C&T 2011, ACM Press (2011)
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16. Honours
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17. Research aim
To determine how the principles of personal and
urban informatics can be applied in the design
of a mobile application to enrich the customer
experience of public transport in Sydney by
improving usability and accessibility of travel
information.
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18. Questions
How can the visualisation of aggregated user-
generated data combined with existing
information such as timetable data leverage the
reliability of information?
What kind of insights can people gain from
sharing and social contrasting of personal data
about travel habits?
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19. Objectives
Background research - framing my research
within the design space
Design, development and evaluation of a
mobile application.
Analysis of findings to produce design
guidelines for similar applications
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20. Motivation
Using public transport in Sydney is a mostly
negative experience.
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21. Population is growing and infrastructure isnʼt
keeping up.
http://www.smh.com.au/national/off-again-on-again-the-cbd-metro-is-off-again--well-nearly-20100119-mj6k.html
http://www.smh.com.au/technology/technology-news/smart-machines-on-way-but-still-no-sign-of-
tickets-20110531-1feql.html
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22. Traveller information systems have been shown to
enhance the usability of public transport
[1] OneBusAway: Results from Providing Real-Time Arrival Information for Public Transit www.onebusaway.org/
[2] Field trial of Tiramisu: crowd-sourcing bus arrival times to spur co-design www.tiramisutransit.com/
[3] TripView: http://www.grofsoft.com/tripview.php
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23. Significance
Provide a starting point for similar-user
generated interventions to improve the
experience of public transport through mobile
technologies.
Present findings from design, evaluation and
results as a series of guidelines for other
mobile applications in the realm of personal
and urban informatics.
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24. Concept
Digital diary evaluation
Overall data aggregation
Personal visualisation and sharing
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25. 25
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26. Methodology
Background
Ideation
Design & Develop
Deployment
Reflection
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27. Background research
TripStats evaluation and paper
Background research into public transport
Research into informatics projects
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28. Ideation
Observations in context
Participatory design session
Questionnaire
Define user needs
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29. Design + Development
Rapid Prototyping: low to high fidelity
Usability testing
UX Evaluation
Evolve to final prototype
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30. Deployment study
3 stages of evaluation
Stage 1 - Evaluating current experience
Stage 2 - Aggregating and visualising data
Stage 3 - Personal data visualisation and
sharing
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31. Stage 1
Digital diary application
Evaluate user experience of catching the bus
Assess existing access to information about
bus services
10 users / 1 week
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32. Stage 2
Aggregating and visualising data
Digital diary + data collection
Visualisation + timetable
System logging
Focus group
10 users / 2 weeks
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33. Stage 3
Personal data visualisation and sharing
Digital diary + data collection + personal data
visualisation
System logging
Focus group
10 users / 2 weeks
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34. Reflection > Thesis
Assess whether application was successful in
achieving research aims
Analyse results from digital diary, system logs,
focus groups
Present design guidelines
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35. Timeline
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36. Thank you!
Feedback?
Questions?
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