1. Tamer Hussein 778-227-0551
Tamer Hussein
204-254 East 12th Avenue,
Vancouver, British Columbia V5T 2G9
E-mail: tamer_Canada@yahoo.com
Phone: 778-227-0551
OBJECTIVE
To obtain a progressive position as a System Administrator
SUMMARY OF QUALIFICATIONS
• Six years experience in Technical Support, Network Administration and Project Coordination
• CCNA , MCSA, CCA, Security+, A+ and Network+ Certified
• Network Security and System Professional Certificate from the University of British Columbia
• Experienced in enterprise network environments (Windows, Citrix and Linux environments)
analyzing and improving network performance and implementing new systems
• Experience with SQL server 2000/2005, TSQL quires in addition to Oracle database academic study
• Experienced in setup and configuring routers, switches, and virtual machines
• Experienced working with healthcare software, writing technical documents
• Persistent, hard worker, ability to multitask, enthusiastic, motivated with strong ability to learn new
concepts and technologies
PROFESSIONAL SUMMARY
• Operating Systems & servers: Windows 2000/2003 server, Windows XP, 2K, 9X, NT4, Citrix, MS
Exchange, ISA Server, VMware and Linux
• Network Administration: Active Directory, Routers/Switches configuration, TCP/IP, VPN, DHCP,
DNS, RRAS, HTTPS, PPP, PPTP, SNMP, SMTP, telnet and wireless network security
• Technical Support: Troubleshoot hardware and software issues, LAN/ WAN Network
troubleshooting and helpdesk
• Database: Microsoft SQL database, TSQL quires
• Project Coordination : project planning, timelines and cost estimations
• Packages: MS Visio, MS Office, MS Project, AutoCAD, Adobe Acrobat and MS Access
• Healthcare applications: PCIS, SCM, CareConnect, ECIM messages system, Heat tickets systems
CERTIFICATIONS
• Microsoft Certified Systems Administrator (MCSA) 2005
• CompTIA –( Security+) , (A+), and (Network +) 2005
• Cisco Certified Network Associate (CCNA) 2008
• Citrix certified administrator (CCA) 2008
WORK EXPERIENCE
Application Support Analyst
Vancouver Coastal Health Authority, Richmond, BC May 2008 – July 2008
 Patient Care Information System (PCIS ) application support
 Train 1300 users (Doctors, nurses and unit clerks), one to one and group training
 Helpdesk support, Triage and escalate HEAT trouble ticket calls
 Network, LAN and printer troubleshooting related to patient care issues
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2. Tamer Hussein 778-227-0551
 24/7 on call pager support
Technical Analyst
Vancouver Coastal Health Authority, Vancouver, BC Dec 2006 – Oct 2007
CareConnect network project (joining Vancouver healthcare with Providence healthcare networks)
 Administrated 150 servers (physical and virtual) in 4 different environments
 Translated user requirements to technical solutions implemented new application features
 Added new applications and patient related features to CareConnect network, Tested the new added
features and patient linking before releasing new versions of CareConnect
 Deployed Citrix to end users, troubleshoot the deploying process
 Troubleshoot Citrix issues, shadowed user sessions, created application isolation on the servers
 Tire 3 support, Helpdesk support (over the phone)
 Administrated SQL Database (2000/2005), run SQL queries, troubleshoot ECIM messages
 Trained clinical analysts and helpdesk support on how to deal with users issues
 Created user manuals and technical manuals, documented all the technical details
 Troubleshoot password synchronization, network connectivity
Network Analyst
Justsystems Canada Inc, Vancouver, BC Oct 2006 – Dec 2006
Network relocation of company headquarters, setting up new server room
• Analyzed existing network, collected server hardware and software configurations
• Diagramed network hierarchy, analyzed used subnets and DMZ information
• Configured router and switches, Backed up data imaged servers
• Designed layout of new server room, set up routers, switches, subnets
• configured the ISA server, set up the video conferencing, established users on domain, configured
VPN access, tested the connection with the other branches
Network Administrator Aug 2006 – Oct 2006
Visiphor corporation, Vancouver, BC
• Administrated Windows 2003 Servers including deployment of Active Directory and Microsoft
Exchange 2003
• Administrated ISA Server and SharePoint
• Provided technical support for workstation and networks including hardware/software and wireless
access points
• Installed, configured and troubleshoot Windows XP and Windows 2003 server
• Planned for future computer needs including hardware and software
• Provided remote access support, set up and troubleshoot VPN
• Planned disaster mitigation and recovery which included backup planning
Network Administrator Nov 2004 – Jun 2006
GlobaLink Systems, Toronto, ON
• Administrated Windows 2000/2003 servers including deployment of Active Directory
• Assisted in the designing of network topology, including security and redundancy
• Installed, configured and administrated Microsoft Exchange 2003 Server
• Provided technical onsite and phone support for workstation, networks, hardware and software
• Installed, configured and administrated various operating systems such as Windows 9X, 2000 and XP
• Setup and configure routers and switches (2950 and 1900 series), troubleshoot network problems
• Planned for future computer needs including hardware and software
• Planned disaster mitigation and recovery and backup
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3. Tamer Hussein 778-227-0551
Technical Support Specialist (Internship) Oct 2004 - Nov 2004
Raytheon Canada Limited, Vancouver, BC
• Assisted with the task of decommissioning a Windows NT 4.0 Domain by migrating 250
Workstations from Windows NT 4.0 Domain to windows 2000 Domain
• Installed Vulnerability Patches on isolated systems that were not patched by automated system
• Installed and configured Windows XP, including hardware system deployments/upgrades
Network Support Specialist / Help desk
La Source Newspaper, Vancouver, BC Sep 2003 - Oct 2004
• Planned, configured and installed the company network and server
• Offered technical support which consisted of troubleshooting and repairing of networks, hardware
and software
• Installed, configured and administrated various operating systems such as Windows 9X,Windows
2000 and XP
• Planned for future computer needs, disaster mitigation and recovery, configured security policies
Technical Support Analyst May 2003 - Sep 2003
AAA Group, Vancouver, BC
• Offered technical support for the company networks and workstations
• Configured and installed VPN (virtual private network)
• Provided remote access support and scheduled backup of customer data
• Designed websites
Network Administrator Feb 1998 – Jan 2003
Geisum Oil Company, Cairo, Egypt
• Assessed network topology, including security and redundancy for a wide area network WAN
• Supported workstation and networks including hardware/software, maintenance and repair for around
400 workstation in addition to planed standard helpdesk duties ,
• Installed, configured and administrated of various Operating Systems and servers such as Windows
9X, NT, 2000, XP, windows 2000/NT server and Citrix server, also migrated from NT to 2000 server
• Setup and configure routers and switches, troubleshoot network problems
• Implemented disaster mitigation and recovery planning
• Shared in solving Y2K problem for the computers base systems (DCS’s , PLC’s , PC’s)
• Coordinated projects including planning and installing software and hardware
Computer Trainer/ Application support Jun 1996 – Feb 1998
PACC Pan Arab Computer System (Macintosh agency), Cairo, Egypt
• Trained clients (15 person per class)
• Supported Application over the phone
• Desktop and Help desk support including troubleshoot software, operating system and hardware
EDUCATION
• Network Security and System Professional, University of British Columbia 2004
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4. Tamer Hussein 778-227-0551
• B. Sc. In Communications & Electronics Engineering, Helwan University 1996
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