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B2b Marketing in an
  automated world

Supercharging your
sales & marketing in
       2013
Marina Lumley
        @marinalumley

        uk.linkedin.com/in/marinalumley
•   Practitioner and trainer in Marketing Communication
    strategy
    Formerly integrated agency Board Director
•   18 years Marketing Experience
•   CIM Faculty Member and Trainer
•   Teaching in the digital & marketing space
Themes for today’s seminar

Connecting with                         Making a
  today’s b2b                          measurable
   challenges                         difference in
                   How technology          2013
                      can help


  Can you really                    Embracing the role
   impact your                         of Content
   bottom line?                        Marketing
B2B challenges
1. Getting cut-through and delivering quality leads into the
   business keeps getting harder
2. Traditional methods are under scrutiny by those signing
   off the marketing budget and its harder to demonstrate
   ROI
3. Digital marketing is seen now by many as the holy grail
   of solutions – but its often a challenge to demonstrate
   the ROI against actual sales
4. Prospects keep their distance for much longer now and
   do their research without speaking to you
Content is
Could it also be the future
of SEO strategies?
Search queries for Content
        Marketing                                                              The Future?




Econsultancy & Outbrain Content Marketing Survey Report 2012.
1300 respondents: Clients, agencies and publishers
                                                                B2b Content marketing Trends – 2012 Survey Results. By Holger
                                                                Schulze, author of the blog “everything technology marketing”.
                                                                Sponsored by IDG Enterprise. 740 responders from a LinkedIn
                                                                community
Smarter at everything we do




2%
             2 billion $ Canadian dollars a year
5 Supercharging
  opportunities
                            Turn Email Marketing
  Make time elastic        into the most powerful
                             tool in your tool box



    Create prospect           Manage, score &
intelligence for sales &     engage your leads
 the ability to do their   before sales get hold of
    own marketing                   them


                   Measure your
                     marketing
                effectiveness & ROI
              better than ever before
5 Supercharging
  opportunities
                            Turn Email Marketing
  Make time elastic        into the most powerful
                             tool in your tool box



    Create prospect           Manage, score &
intelligence for sales &     engage your leads
 the ability to do their   before sales get hold of
    own marketing                   them


                   Measure your
                     marketing
                effectiveness & ROI
              better than ever before
Create more time




http://www.youtube.com/watch?v=0YrHl7X7c
OE
5 Supercharging
  opportunities
                            Turn Email Marketing
  Make time elastic        into the most powerful
                             tool in your tool box



    Create prospect           Manage, score &
intelligence for sales &     engage your leads
 the ability to do their   before sales get hold of
    own marketing                   them


                   Measure your
                     marketing
                effectiveness & ROI
              better than ever before
1. Good bye batch and blast
2. Personalisation a norm
3. Proactive, reactive, automa
   tic
4. Automatic remarket
5. Testing par the course     A power too
6. Fine tuned all to individual
   customer behaviour
5 Supercharging
  opportunities
                            Turn Email Marketing
  Make time elastic        into the most powerful
                             tool in your tool box



    Create prospect           Manage, score &
intelligence for sales &     engage your leads
 the ability to do their   before sales get hold of
    own marketing                   them


                   Measure your
                     marketing
                effectiveness & ROI
              better than ever before
Acquire
                    Manage
               Share & Participate
                    Engage
                       Engage

1.   Marketing database & single customer view
2.   Behavioural tracking
3.   Score the engagement of your leads
4.   Drive different communication and content to
     leads based on place in buying cycle
5 Supercharging
  opportunities
                            Turn Email Marketing
  Make time elastic        into the most powerful
                             tool in your tool box



    Create prospect           Manage, score &
intelligence for sales &     engage your leads
 the ability to do their   before sales get hold of
    own marketing                   them


                   Measure your
                     marketing
                effectiveness & ROI
              better than ever before
Enhanced
                              intelligence &
1. Passed MQL leads
                             lead quality for
2. Full access to intel on
   prospects behaviour &           sales
   interactions
3. Can generate own
   campaigns
4. On Marketing’s radar
5 Supercharging
  opportunities
                            Turn Email Marketing
  Make time elastic        into the most powerful
                             tool in your tool box



    Create prospect           Manage, score &
intelligence for sales &     engage your leads
 the ability to do their   before sales get hold of
    own marketing                   them


                   Measure your
                     marketing
                effectiveness & ROI
              better than ever before
Ultimately drive a
                          stronger ROI from
1. Measure & attribute         marketing
   impact of each digital     investment
   channel on sales
2. One-stop-shop for
   reporting –
   personalised
   dashboards
3. React-able sales
   forecast
New opportunity to re-build your
              strategy
Goals – the                                              Establish the
business outcome.                                        strategies – a
What do you want                                    broad approach to
your                                      2.        how you are going
                          1. Goals
communication to                      Strategies       to achieve your
achieve                                                          goals

 Define objective(s)
                             3.                      Develop tactics &
 for each of your                     4. Tactics
                         Objectives                   implementation
 strategies
 Specific:                                         plan – the tools you
 Measurable:                                        are going to use to
 Achievable: Realistic                                    achieve your
 :Timely                                                     objectives
Ultimately drive a stronger ROI
       from marketing investment
1. Improving the quality of the marketing to
   individual prospects
2. Improving the marketing
     intelligence and enhance performance
3.    Focus budget on what makes the most
     impact to your bottom line
Marketing manager with minimum 5 years
experience required
– Solid level of communication experience across on-line, off-line
  and non-line channels
– Experience managing data
– Capable of creating and sending out email campaigns
– Social media guru
– Able to write blogs, posts, tweet at will
– Creative – able to write copy and do design
– Technical – able to operate and integrate tools
– Great working with sales people
– Experience in setting exacting measurements for all activity
– Can demonstrate through previous experience – ROI, ROC, ROT
– Can increase my sales by 10% within the first 3 months of joining
  team
– Will not ask for more resource for at least a year
• UK owned and based Marketing
                                 Automation system
                               • Offers friendly support to run
                                 marketing audits & workshops to
                                 help you make the decision and
                                 implement
                               • Built-in CRM as well as MA to ensure
                                 maximum integration
                               • From sign up to launch within a week
                                 as it’s a hosted solution

• Marketing / digital health – checks available this afternoon
• Simple Guide to Content Marketing www.target360/Content
• Simple Guide to Marketing Automation www.target360/MA

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B2B Marketing in an Automated World

  • 1. B2b Marketing in an automated world Supercharging your sales & marketing in 2013
  • 2. Marina Lumley @marinalumley uk.linkedin.com/in/marinalumley • Practitioner and trainer in Marketing Communication strategy Formerly integrated agency Board Director • 18 years Marketing Experience • CIM Faculty Member and Trainer • Teaching in the digital & marketing space
  • 3. Themes for today’s seminar Connecting with Making a today’s b2b measurable challenges difference in How technology 2013 can help Can you really Embracing the role impact your of Content bottom line? Marketing
  • 4. B2B challenges 1. Getting cut-through and delivering quality leads into the business keeps getting harder 2. Traditional methods are under scrutiny by those signing off the marketing budget and its harder to demonstrate ROI 3. Digital marketing is seen now by many as the holy grail of solutions – but its often a challenge to demonstrate the ROI against actual sales 4. Prospects keep their distance for much longer now and do their research without speaking to you
  • 5. Content is Could it also be the future of SEO strategies?
  • 6. Search queries for Content Marketing The Future? Econsultancy & Outbrain Content Marketing Survey Report 2012. 1300 respondents: Clients, agencies and publishers B2b Content marketing Trends – 2012 Survey Results. By Holger Schulze, author of the blog “everything technology marketing”. Sponsored by IDG Enterprise. 740 responders from a LinkedIn community
  • 7. Smarter at everything we do 2% 2 billion $ Canadian dollars a year
  • 8. 5 Supercharging opportunities Turn Email Marketing Make time elastic into the most powerful tool in your tool box Create prospect Manage, score & intelligence for sales & engage your leads the ability to do their before sales get hold of own marketing them Measure your marketing effectiveness & ROI better than ever before
  • 9. 5 Supercharging opportunities Turn Email Marketing Make time elastic into the most powerful tool in your tool box Create prospect Manage, score & intelligence for sales & engage your leads the ability to do their before sales get hold of own marketing them Measure your marketing effectiveness & ROI better than ever before
  • 11. 5 Supercharging opportunities Turn Email Marketing Make time elastic into the most powerful tool in your tool box Create prospect Manage, score & intelligence for sales & engage your leads the ability to do their before sales get hold of own marketing them Measure your marketing effectiveness & ROI better than ever before
  • 12. 1. Good bye batch and blast 2. Personalisation a norm 3. Proactive, reactive, automa tic 4. Automatic remarket 5. Testing par the course A power too 6. Fine tuned all to individual customer behaviour
  • 13. 5 Supercharging opportunities Turn Email Marketing Make time elastic into the most powerful tool in your tool box Create prospect Manage, score & intelligence for sales & engage your leads the ability to do their before sales get hold of own marketing them Measure your marketing effectiveness & ROI better than ever before
  • 14. Acquire Manage Share & Participate Engage Engage 1. Marketing database & single customer view 2. Behavioural tracking 3. Score the engagement of your leads 4. Drive different communication and content to leads based on place in buying cycle
  • 15. 5 Supercharging opportunities Turn Email Marketing Make time elastic into the most powerful tool in your tool box Create prospect Manage, score & intelligence for sales & engage your leads the ability to do their before sales get hold of own marketing them Measure your marketing effectiveness & ROI better than ever before
  • 16. Enhanced intelligence & 1. Passed MQL leads lead quality for 2. Full access to intel on prospects behaviour & sales interactions 3. Can generate own campaigns 4. On Marketing’s radar
  • 17. 5 Supercharging opportunities Turn Email Marketing Make time elastic into the most powerful tool in your tool box Create prospect Manage, score & intelligence for sales & engage your leads the ability to do their before sales get hold of own marketing them Measure your marketing effectiveness & ROI better than ever before
  • 18. Ultimately drive a stronger ROI from 1. Measure & attribute marketing impact of each digital investment channel on sales 2. One-stop-shop for reporting – personalised dashboards 3. React-able sales forecast
  • 19. New opportunity to re-build your strategy Goals – the Establish the business outcome. strategies – a What do you want broad approach to your 2. how you are going 1. Goals communication to Strategies to achieve your achieve goals Define objective(s) 3. Develop tactics & for each of your 4. Tactics Objectives implementation strategies Specific: plan – the tools you Measurable: are going to use to Achievable: Realistic achieve your :Timely objectives
  • 20. Ultimately drive a stronger ROI from marketing investment 1. Improving the quality of the marketing to individual prospects 2. Improving the marketing intelligence and enhance performance 3. Focus budget on what makes the most impact to your bottom line
  • 21. Marketing manager with minimum 5 years experience required – Solid level of communication experience across on-line, off-line and non-line channels – Experience managing data – Capable of creating and sending out email campaigns – Social media guru – Able to write blogs, posts, tweet at will – Creative – able to write copy and do design – Technical – able to operate and integrate tools – Great working with sales people – Experience in setting exacting measurements for all activity – Can demonstrate through previous experience – ROI, ROC, ROT – Can increase my sales by 10% within the first 3 months of joining team – Will not ask for more resource for at least a year
  • 22. • UK owned and based Marketing Automation system • Offers friendly support to run marketing audits & workshops to help you make the decision and implement • Built-in CRM as well as MA to ensure maximum integration • From sign up to launch within a week as it’s a hosted solution • Marketing / digital health – checks available this afternoon • Simple Guide to Content Marketing www.target360/Content • Simple Guide to Marketing Automation www.target360/MA

Notas del editor

  1. Very recently I was in New York and happened to be talking to a Canadian gentleman who was there with his sales team.  They were on a bit of a jolly.  They had flown in on 2 private jets (first indication of success). And I asked him what his business was – he said – scrap metal.  Business to business clearly.  He and his brother owned the company.  I thought what the hell and I asked him what his turnover was.  Just short of 2 billion Canadian dollars a year.  This guy clearly knew what success looked like and I asked him how he achieved it. He said – it’s the 2%. 2% smarter at every point of our sales journey. (Marketing Automation gives the opportunity for multiple 2% along the journey) Come in Huston – we have a problem – in fact we have several.  And I’m not which to fix? Are they all fixable? And what do I tackle first? So lets see if some of this resonates…
  2. Goals = the broad outcomesStrategies = the approaches you will takeObjectives = the measurable steps to achieve the strategiesTactics =  the tools you will useGoal: Win the war.Strategy: Surround Germany to choke off the resources that fuelled its military force.Objective: Invade France. This is measurable. You’ll know if you’ve succeeded and to what degree.Tactics: What will you use to do this? e.g. ships, planes, soldiers, etc.In summary: 
  3.