1. Thomas Session Notes
“What have you learned, Dorothy?” – The Scarecrow

3. Tuesday: Welcome Reception and
Poster Session
• Asked Bb employee about when mobile apps will
be ready for CE/Vista 8
• Off the record: it may be in Michael‟s keynote
address tomorrow
• {see slide 29}

4. • Wednesday
10:30
• Considering upgrading to Learn 9.1
• Here is an approach:
Get faculty excited about 9.1 to increase confidence in transitioning
your courses from CE to Bb Learn 9.1
Planning and Change Management
Hardware
Testing
Data management
End user training
Admin readiness
Test all building blocks because they may not work the same

5. • Transitioning courses
• 1) Testing
Take a bunch of diverse courses to run through the migration tool
Decide what will need to be done to make it the way you want it
• 2) Make a crib sheet to make a migrated course a Bb 9.1 course
(who will do this?)
• 3) Supporting staff through the process
after transition, hold training sessions, show them new features
include tech guys in training for more technical questions
• This upgrade will be different. Training will be needed
• Create a slogan: "more pretty, less clicky"
• Many different kinds of training bits from 2-minute videos, half-hour
demos, to full training sessions

6. • Students didn't get any training - the interface is so easy. Other
colleges allowed guest/demo access to become familiar with UI.
• Another college provided student training on login page with faculty
and student resources pages.
• What were the bug issues? The notifications is strange. A few minor
bugs.
• Course Conversion tool. Ship course backups to Bb and they will
convert them. Expected major cleanup but turned out good.
• Training for faculty? Everybody gets the 2-hour training session
• Can get more in-depth/specialized sessions for those interested
• Give them a playground area
• Take advantage of resources provided by Bb

7. 11:30 Disaster Recovery - Loss of Data is Always a
Disaster
see PPT file at: S:COLBlackboard 9Disaster_Recovery_BBWorld.ppt
Location
have backups in different locations
Document your process
Test your process
Types:
• Loss of some content or entire course
• whole courses
• data center power loss
• complete data center destroyed!

8. • Plan:
Write a Plan! Someone else needs to be able to
follow the plan
• Build a test system with a complete copy of
production data
app server
content system
oracle db server
data
make data backup each semester
• Test the plan
Improve the plan base on test results
Repeat the testing for each plan at least
annually

9. Archive and backup strategies:
• Export all gradebooks on a nightly basis
• Nightly RSYNC of Content system to disk, followed by tape
backup
• Nightly incremental backup of Oracle DB (RMAN)
• Nightly incremental backup of all servers
• Weekly archive of all active Blackboard courses
• Weekly cold backup of Oracle DB
• End of semester archives of all Blackboard courses
• Tape backups are stored off site

10. Redundancy:
• Blackboard application is load balanced across
multiple servers
• Content system is on high availability SAN
• DB storage is on high availability SAN
• DB server has a standby
• Mirror DB storage and Content system to 2nd data
center
• Dual 10G Ethernet and Fiber connections to both
data centers
• Off site (long distance) disaster readiness site
(USC)

11. Process for handling lost data,
single or multiple course loss
"Things happen inadvertently”
CRLT: Customer Relations for Learning and Teaching
• Faculty or Student reports data loss
• Help Desk or CRLT verifies data loss
• CRLT accesses weekly or EoS archive of the
course
• CRLT restores lost data or entire course (up to 250
MB) via Blackboard System Admin panel
• CRLT passes course(s) to CSO if it‟s > 250 MB
• CSO restores course(s) from weekly or EoS
archives via command line interface

12. Blackboard Administrator Test
Plan
• Test basic functionality of Blackboard from the
Administrator point of view
• Log in, all tabs load successfully
• Create a course, modify a course, file upload
• Create a user, enroll a user, send email, use chat
• Un-enroll a user, drop a user, drop a course
• Must be run after every upgrade, new install, or new
equipment deployment

13. Blackboard Teaching and
Learning Test Plan
• Test usability of Blackboard from the Instructor and
Student points of view
• Much more in depth than the Administrator Test
Plan
• Utilize Help Desk, support staff, and students to
assist in testing
• Must be run after every upgrade, new install, or new
equipment deployment

14. Blackboard Instructor Test Plan
• Create a course, enroll students
• Create and email announcements
• Create a test and grade it
• Create a discussion board and modify
• Grade assignments and discussion board threads
• Copy a course
• Archive a course
• Restore a course

15. Blackboard Student Test Plan
• Respond to Discussion board threads and forums
• Attach a file to thread or forums
• Take a test
• Check grades

16. 1:45
Michael and Ray Keynote
• (see video)

17. 4:15
Different Approaches to Blackboard Learn 9:
A Tale of Two Universities
• Saint Louis University:
WebCT since 1999, Hosted CE8
Banner SunGard Luminis LDI
going to Bb 9.1 Self-Hosted!
now they have staff, hardware to self-host
Still run CE8 ASP
Fall dev on new system, virtualized
looking at 9.1? look at Snapshot tool
Snapshot integrated with Banner

18. • Global approach
All users created (even staff)
All courses created (unavailable)
Request forms (using Google forms)
• Instructors can build their course and turn it on when
they choose
• move from CE to 9.1 is much better than to 9.0
• making the change quick to avoid costs and confusion
• Why?
• contract ending
5-year cost analysis
Support for “CE rapidly declining”
9.1 has great new tools

19. Univ. of Pretoria (South Africa)
• Why change? How to change. What to change.
• National strategy for implementing Bb 9
• Why change? The environment has changed
• What has changed? student technical habits
• What must change? researched tool usage: poor
implementation
• Convenience and Availability are very high in
student concerns

20. • Align with institution: student retention
• Bb 9.1 Care Pack (templates, training materials,
examples, contextualization)
• Help Resources. Are they being used?
• Use Elluminate. It works
• Opted for parallel use of two systems
• put all students into computer literacy module

21. 5:15
Moving to the Virtual World
or
How I learned to stop worrying and
Love the Cloud

22. Thursday
8:30
Bb Learn Product Vision and Roadmap for Vista
• Ramsey Chambers - Blackboard products
• make sure the Vista platform is supported through
the remainder of its life
• January 2013 (but talk to your account rep.)
• [see video]

23. • Take Aways:
• 40% of efforts over next 18 months on maintenance
of NG codebase; fixing bugs
• 20% geared toward refinement: design issues
• 40% new feature development: inspired by Vista
capabilities

24. More Efficient And Effective Solutions
• Foster Student Engagement
• Support Educator Efficiency
• Connect Instruction With Institutional Improvement
• Deliver Open And Extensible Learning
e.g., open database capability
• We will continue to invest energies in these
principles

25. Where We‟ve Been
• 10 Countries
• 3,000+ Suggestions
suggestions.blackboard.com
• 100+ Phone Conversations
• 20+ Client Visits
• 20+ Events

26. Where We Are Headed
• Don‟t expect 100% Parity
• Bring over things that are most important to you
(What the Vista community has agreed on that is
needed going forward)
• A lot is taken from the Angel community and there is
actually a lot of overlap
• We will be delivering this against the 9.1 codebase
through a series of Service Packs (there is no 9.2,
there is no 10)

27. Vista Inspirations (Angel as well)
• Gradable Rubrics (later this year)
• Question Re-grading
• Course Standards and Objectives
• Enhanced Course Insight
• Rich Text Editors
re-write WYSIWYG editor
new math editor
round-trip HTML editing
• Multiple Section Support
• SIS Integration (SIS feed converter: LIS standard)
partnering with SunGard: pure implementation
• Enhanced Standards Support
• Multi-Institution Capabilities

28. How To Get Involved
• Join the Blackboard Idea Exchange
Product Development Partnerships
User Testing
Beta
Suggestion Box
• Bug Squad
• http://www.blackboard.com/communities

29. The Future of Vista
• Tech Stack Update
Java 1.6, Oracle 11gR2, WebLogic 10.0
• Blackboard MobileTM Learn for Vista
CE/Vista 8
Available end of 2010*
Same pricing options as for Classic clients
Similar capabilities
* Subject to change without notice

30. Next Steps
• Get engaged in helping define the future
BIE and Bug Squad
• Schedule a meeting with your Account Rep.
Get more detailed information
Understand how your institution‟s use cases
map to the roadmap
(e.g., Section Merge can replace Cross-Listing)
Start building a plan
• http://www.blackboard.com/upgradecenter
• ramsey.chambers@blackboard.com

31. Q&A
• Design capabilities?
The re-write of the HTML editor will have better
support for CSS which will help with layout, etc.
“Adaptive Release” will be an enhanced version of
Selective Release for individualized learning
• End of Life Dates: Official: January 2013
would like you to begin building plans to make the
upgrade sooner rather than later
Talk with your acct. rep. They will work with you.
• Common Cartridge: import/export? Yes, if Ray has
anything to say about it. Migration?
Try the free migration tool to see how it works
Reports from those who‟ve tried conversion tools
say it‟s “significantly better” than for 9.0, but not
perfect.

32. Q&A (cont.)
• Real-time integration: when a student adds a
course, they want to see it, not wait for a batch
process [applause]
We want to support both real-time and batch
processing so it fits within an institution‟s resources
and business model
• Deal-breakers: dummy student, assessment ends
when timer reaches 0 [applause]
Dummy student, per se, is not currently on the
roadmap. Assessment ends would fall into
“enhancement” category so submit your
suggestion. We understand it is a high priority.

33. Q&A (cont. 2)
• After implementation of these deal-breakers, we
end up with only one year to migrate, a very short
time window.
Again, engage with your acct. rep. There is some
flexibility. It has to be an individualized situation.
• From Vista to 9 is really a migration. Timing is
critical to acquire and support hardware, budgeting,
etc. Can you speak to multi-institution at all?
Not in this room. Your account rep. has that
information and can sit down and have that
conversation. Some things will be delivered earlier,
some later. We want to keep you informed as
appropriate. Hearing of client needs may influence
when multi-institution capabilities become available.
Review our sizing guides; that would be a great
start.

34. 9:30
Doing More With Less: Innovations in Online
Learning
Embry-Riddle Aeronautical University
see PowerPoint file at: S:COLBlackboard 9Doing_More_with_Less_2010_Post.pptx
• Strategies:
• 3 P's:
People
look at your department structure
understand workloads and skill sets
maximize strengths, minimize weaknesses

35. Strategies (cont.)
• Planning
often misunderstood
avoid planning into paralysis
"Keep it simple. Keep it customer focused.“
Sign off by all involved (lack of communication)
• Process
What are we doing manually that a system
could handle for us?
What can we make more efficient without
compromising quality?
Work smarter!
encourage looking at ourselves

36. • Why would one student love taking online classes
and another dislike them??
discipline
learning styles
course quality
• What are some of the solutions?
life circumstance - when to fit this in?
talk to counselor

37. Embry-Riddle's "innovations"
• Mobility & Collaboration|
handheld devices
Elluminate, Wimba, etc.
• We're providing tools
Show people how to use them!
train more, market these resources
• Faculty development courses (mandatory)
Instructional Use of Blackboard with Lab
Teaching at their institution
Supporting Online Learners
Developing Online Courses
• Add faculty oversight to committees especially
teaching technologies
• Mentoring programs

38. • Increasing blended learning
• Increasing online course offerings and quality
• Accessibility!
- every course has a Bb course shell
• All faculty must use Blackboard.
• Use Elluminate for collaboration
• Course templates
consistent branding
announcements
assignment dates
instructor
copyright
discussion boards
exams
grade book
syllabus

39. • Use "Start Here“
• Assessment, Continuous Improvement (like QM)
Evaluations
Quality Team
• Student Orientation (template)
how to be an effective online learner
• Leveraging Bb
Use of SafeAssign (saves $32,500)
• Student Testimonials

40. External opportunities
• Slideshare
• MIT OpenCourseware
• eReaders (students would not use them if you ask)
• Stanford Engineering Everywhere
• apply to the Drucker Institute award
• NSSE Natl. Survey of Student Engagement
Assessment for Improvement: tracking Student
Engagement Over Time
• ECAR - Educause Center for Applied Research
Study of under graduate students and IT
• Sloan-c.org Learning On Demand

41. • Blackboard Community of Practice
• User Groups
• Conferences
• BIE
• Connections
• Exemplary Courses
• Edugarage
• Listservs
• Partnership (with Bb)

42. 11:00
What's the Difference:
Moving from Bb CE/Vista 8 to Bb Learn 9 and 9.1
• Kathy Saville
http://mupfc.marshall.edu/~savillek/Bb9/comparechart.html
• Your all's homework assignment is to detect any incorrect
entries in the chart
• Everybody wants chart to go from 8 directly to 9.1
• OnDemand Center docs:
http://www.blackboard.com/resources/learn/Bb_Learn_91_
Datasheet_CEVista.pdf

43. • Blackboard cohort courses
• transitioning from 8 to 9.1?
• join a Bb Cohort course; meets once per week in
WebEx
• Upgrade Center, next start in Sept.
• Sys Admin heavy but good information
• Learning Modules migrate very well into 9.1
• Mail tool is now called Messages but you can also
e-mail out, (but not back in)

44. 12:00
Kaltura - Open Source Video
The future of Media in Blackboard
• Solutions@kaltura.com
• Key trends in media:
files are large
need new set of tools
• Challenges of Video in Bb
– USC - have an LMS in case of disaster situation and
students can't get to campus
– have students become digital journalists/content creators
– uploading video to Bb is not good
– Bb does not have a video player, Flash videos won't work
on Apple products
– Video 2.0 (collaborative multi-media)

45. • Tools:
– browser-based editors
– upload media
– transcode formats
– various applications
• Demo of Kaltura Building Block
– blackboard.kaltura.org
– media admin can control playlist
– in Tools menu: added "My Media" gallery
– can edit title, tags, description
– assign video to a course
– students can view media but can't change it once it is in
the course
– approval process to make video available to the course

46. – students can use the media elsewhere
– new content type: Media Presentation
– video doesn't get uploaded to Bb, it is streamed from
Kaltura.org
– 1 of 2 modes: run locally hosted on your own machine
(requires about 6 machines)
– stream it: (Hosted) for
– fully 508 player: closed captioning, screen reader friendly,
subscribing to captioning services
– permissions control: what's public, not
– Google WebM? codec (open-source)
– Other systems? web services APIs
– Javascript library: 1-line javascript include code to the
library, so will work on iPad
– Kaltura Exchange
– Open Video Alliance (umbrella org that care about
multimedia)
– HTML5video.org

47. • system can detect your device and adjust bit rate
• need Bb and Community to have all OS tools
downloadable
• offer support services, delivery
• host locally with enterprise license
•
• July 27 2:00 pm EDT webinar:
• http://bit.ly/clanhK
• Try building block:
http://site.kaltura.com/Blackboard.html

48. 2:15
Managed Hosting Quarterly Report
• 7-day 50.43%
• 30-day 87.39%
• 90-day 98.8%
• hired 2 CSEs, 1 manager (Travis Castleman -
Manager of MH Support)
• increased Sutherland headcount 5 TSMs working
alongside SME TSMs

49. Acronym Chart
• CHM: Complex Hosting Manager
• SME: Subject Matter Experts - Tier I & II
• TSM: Technical Support Manager - Tier I
• CSE: Client Support Engineer - Tier II
• ICM Handoffs - Internal Case Manager
• PD: Product Development

50. • Some institutions take production courses and put
them on their test server
• Course restoration can take weeks
• Leveraging virtual technology AP (Advanced
Platform) can bring restores down to hours or
minutes
• Clients need to be open communicating to Bb
• Clients currently on 9.1: 325
• Clients currently on 8: 338
• Sunday maintenance request: Service
Improvement Projects (no interruptions)
• Annual report to better show work and
improvements for our stakeholders

51. • Engagement Plans (9.1)
• Silver Gold Platinum Diamond
– Silver: small-scale entry-lever online (K-12)
– Gold: standard enterprise hosting (raise to 99.8 uptime)
– Platinum: Predictive Tech Lifecycle Management
– Diamond: Adaptive Partnership for Lg-scale growth &
sustainability (complex hosting mgmt, full package)
• no physical cap on user storage or environment
• building blocks: test, stage, production best practice
methodology
• SIS? either client keeps up with responsibility or
client turns it over to consulting
• SLA guarantees…

52. Managed Hosting Quarterly Report
(cont.)
• SP4: GA has been tested thoroughly, ask the
question on Listserv of those who have added the
Re-release
– Users with apostrophes in their name could not use Chat
– 76/30363 have „ in their name; VST-5274 patch fixes it
• Consult with the Upgrade Center

53. 3:15
Making the Leap to Bb Learn
• NEEDS ANALYSIS
– No notes
• PLANNING
– Course Integration with SIS
– automated course creation
– enrollment and access mgmt
• SSO to mult. Systems
– from Bb
• Content Management
– eliminate content redundancy (copy courses over and
over)
– content sharing

54. • Sense of Academic community
– eLearning Portal
– Special Interest Groups
– Student Organizations
• Retention
– Automated Student Monitoring (early warning system -
involve Advising)
• DECISION MAKING
• Preparation:
– Identify your teams and their members
• DE
• IT
• Blackboard

55. • Blackboard Consultation
– Define Objectives
– Timeline
– Team leadership
– Webinars
• Orientation Workshop
– Bb Learn Overview
– Facilitation Planning for Upgrade Path
– What's New in 9.1

56. • IMPLEMENTATION
• Phase 1
– Beta Pilot Group
– 12 faculty selected
– small enrollment courses
• Faculty training
– no batch needs, use GUI to convert courses
– clean up, courses came over "very well and organized";
some faculty did their own cleanup
– 4 two-hour sessions (use Blackboard licensed material but
customized them)
– Thank the volunteers - made a cake, give certificate,
encouragement gift for synchronous learning and weekly
webinar attendance, web cams gift

57. • Phase 2
• 70 faculty selected, not just small-enrollment
mixed types
• Integration of:
– section merge
– grade extract
– SSO
• Phase 3
– public promotion and marketing
– communication collaboration
– New Semester Procedures publicized (ongoing)
– Batch conversion - loaded on drive and sent to MH for
them to batch convert
– automated shell creation

58. • New Procedures
• Each Semester
– course creation
– automated instructor/TA assignment
– automated student enrollment
• Provide template - every shell can have template
shell or import content
• has "Start Here"
• Course welcome page
• Faculty can export/import content
• Faculty can switch on to make course available
• Access is denied after grades are posted to SIS
(PeopleSoft)

59. • Faculty course Access
• 2 semesters Current, and future
• course backed up and removed from server
following cycle
• archives: 1 week after official grade posting to SIS
• Grade Extract
– Bb Grade Center
– optional grade reporting column

60. 4:00
Blackboard Upgrade Center
• Talked to developer who gave me the details of why
initial SP4 was pulled
• WebLogic multi-node license would not verify
license and systems could only be up 24 hours at a
time
• Hosted: It's been fixed. SP4 is fine now
• 9.1: Chat still sucky, use Wimba if you need
synchronous communication or, better yet, have
instructor send students to Google Chat session
URL
• WYSIWYG Editor (formerly HTML Creator) now
written in JavaScript, not a Java applet

61. 4:15
Managing Transition from CE to Learn 9
Stephen Vickers - U of Edinburgh, Chris Baxley - W. Carolina U.
see PDF at: S:COLBlackboard 9WebCT2Learn9.pdf
• Background
– Both using Vista 8
– U of E : no plans yet
– WCU: Vista available until June 2011
• Transition Issues
• Significant Change!
– Hardware
– db config
– web server config, etc.
– course migrations
– Documentation
– training

62. • Transition Period
• Options:
– both systems available
– turn off old system
– Pilot
– Phased
• must maintain ease of access to both system
– select primary
– provide SSO from primary to secondary

63. • WebCT -> Learn 9
• login2 PowerLink with B2SSO or AutoSignon
Building Block (stephen wrote these)
• SSO solution only PowerLink to Bb Learn Building
Block
– creates a URL with UID and shared secret
– user IDs may be different on systems
• link to 9 on CE main page

64. • Learn 9 -> WebCT
• Can use Learn 9 as a portal to get to CE courses in
a module
• B2WebCT Building Block
– Order of page components
– Specify which components are displayed
– Specify which options can be overridden by the user
– Supports different login user IDs for both system
– User-defined layouts (via XSLT files)

65. • Further Developments
• Course List
– sort order
– Grouping
– limit by term
• Display content of announcements
• Internationalization
• Grades?
• Remove Community System requirement
• FREE and will be available next month from
OSCELOT

66. • QA
• Bb will sign this so that Community System is not
required
• Link to other system could be from right inside a
course
• Uses Integration Partner field in SSASECT to know
which system BB9 or WEBCT
• Learn 9 does not yet have multi-institution
• uses standard ISAPI call - reduce timeouts by not
listing instructors, say, on the remote system

67. Friday
8:30
I Already Have That ... Can I Use It?
• http://tinyurl.com/ialreadyhavethat (Bb9 guest access)
• are using SoftChalk (one of the few additional things
they use)
• iSpring Free 5.5 - converts PPT to Flash for free
• PPT converted to PDF, PowerPoint Show, Flash, mp3
file, Photo Story
• SlideShare
• AuthorStream
• Jodix iPod Video Converter

68. • Using HTML Code
• Putting up YouTube Video is easy
• Widgets
• NBC Widget
• WidgetBox
• Google Gadgets
• Yahoo Widgets
• VozMe - converts text to speech in mp3
• xtranormal.com text to speech movie

69. 9:30
Vision for Blackboard Learn
(Blackboard Learn Product Roadmap)
James Owen, Dir. Product Management
Bret Dennis, Sr. Product Manager
• "What we intend to develop in the next 18 months."
• Where we've been
– No notes
• Our desired destination
• more efficient and effective solutions
– foster student engagement
– support educator efficiency
– connect instruction with institutional improvement
– deliver open and extensible learning

70. • higher quality
– maintenance - stay on top of the bugs
– refinement - "functions as designed" problems – will fix these
in service packs (more rapid, regular release)
– new features - or features that need significantly
enhancement
• improvements across the platform
– course delivery
– community engagement
• 9.1SP1: settings stay in place when moving around, fewer clicks
– content management
– outcomes assessment - more reduction of clicks
– SP1: more than 50 enhancements

71. • Our intended path
• Grading
– educators need efficiency in grading large numbers of
students and meeting deadlines for feedback and grades
– Needs Grading page (not in the Grade Center)
• sortable by date, student, category, item name, or max.
points
– Regrade Option
• make assessments easier to manage and to drive more
accurate student evaluations
– Gradable Rubrics
• educators need to evaluate learner work with consistent
criteria and common achievement expectations.
• grades are automatically put into the Grade Center, can be
made available to students at the discretion of instructor

72. • Course Standards and Objectives
– Give educators the ability to create standards and
objectives in the course, align them to content, and report
on them
• Course Reporting
– provide better support for remediating student learning
gaps, using information to drive immediate action
• detailed activity reporting
• performance reporting - against aligned standards and goals
• item analysis
– above three drive better student outcomes
• Rich Content Editor
– provide an enhanced online content creation and editing
experience for all users
• improved text editor
• improved math editor
• round-trip HTML editing
– will be AJAX based - no Java

73. • Course Relationships
– better support management of course that are offered
within multiple programs and those with multiple sections
that are burdened by administrative and individual course
interaction complexity
• Individualized Learning
– learners need flexible ways of visualizing their pace,
progress and choices for navigating through course
materials that are personalized to meet their needs.
• Learning Object Repository
– provide better institutional support to consistently scale
quality content and best practices across course and
improve educator efficiency with reusing and updating
learning objects across courses.

74. • Evidence Collection and Reporting
– better utilize student work collected in Course delivery for
program assessment samples, thus reducing time-
consuming and intrusive program assessment processes
to faculty and students
– automatically pull course data into outcomes and compare
against rubric
• Multi-Institution Capabilities (Community System)
– more granular control
• SIS Integration evolution
– simplify setup and administration of student information
system standards based integration to efficiently manage
data exchange between enterprise data systems
– SunGard native

75. • Standards Support
– enhance standards support offerings that simplify
integration between enterprise systems, learning tools,
and content
• Common Cartridge
• LTI
• LIS
• SCORM
• CAS
• Shibboleth
• Improving Change Management
– Blackboard Help
• Find answers in seconds
• http://suggestions.blackboard.com/

76. • Q&A
• include Dreamweaver-like functionality
– add-ons
• What about Learning Modules - still not behaving
like CE/Vista
– if it's something we can refine, or a major rewrite
– too many clicks
• Can now batch download grades - can we Upload
grades?
– definitely on the radar
• Course standards and objectives? Please make
them easy to handle
• Tracking has been impacting performance

77. • Q&A (cont.)
• SIS Integration - do you have to have Luminis
product?
– just need the message broker
• BTBE - new doc type Strict
– browser not recognizing fonts
– language packs
• Announcements in 9.0 no date restrictions
– intend to add that back
• Legacy code - Win Xanadu only uses _blank
• SIS integration have Luminis portal, need LDAP
server?
– no - only need for SSO

78. • Q&A (cont. 2)
• Grade Center - are you planning to enhance the
analysis tool?
– that will be part of the….
• Known Issues document - can you make it less
confusing [applause]
– we've shared the same frustration
• Any thought given to workflow tools in the Content
System?
– it is on our roadmap for 2011
– it may be that Suggestions be a part of the Bug Squad
format

79. And what did I get
for my trouble?