Telecentre-Europe Summit 2011: Parallel session "Joining forces at the European level - Telecentre content creation" Are telecentres innovative enough to create their own content (produce digital media content, curriculums, guides, researches)? Should we look more into developing our own content that can transform in revenue source for sustainability?

1. Telecentre-Europe Summit - Case VET4e-I
European Vocational Education & Training (VET) Solution
for e-Inclusion Facilitators [LEONARDO DOI Project – 2009/2011]
A sustainable road to digital content innovation,
digital and social inclusion and innovation
www.efacilitator.eu/wordpress 27-28/10/2011

2. Our road towards innovation
1.
A Partnership with relevant networks of
telecentres, large social, cultural and educational
NGOs, expert bodies, VET agency and University
to connect knowledge hubs for experience,
practice, know-how and resources exchange
among digital inclusion stakeholders
VET4e-i project funded by LLP/Leonardo 2

3. Our road towards innovation
2.
Defined and promoted the Professional Intermediary
Profile of the e-Facilitator for Social Inclusion as
developer of key competences of users at risk for their
empowerment in a Knowledge Society and Economy
VET4e-i project funded by LLP/Leonardo 3

4. Our road towards innovation
3.
• Initial Extensive Cross-country Research to identify:
• Training gaps and demand of potential users
• Profiles, Roles and tasks inside of the Telecentres
• Profile of the Telecentres
VET4e-i project funded by LLP/Leonardo 4

5. Our road towards innovation
4.
• Designed and developed an online training
curriculum that matches the identified needs
and it is based on a participative distance
learning environment Web 2.0-based, and in
user-centered didactics.
VET4e-i project funded by LLP/Leonardo 5

6. Our road towards innovation
5. Tested 12 modules of a curriculum of 31 that insist
on 3 main areas:
– Telecentre management, entrepreneurship,
sustainability, organisation
– Target-oriented didactics/tools (Elderly people;
migrants; youth in search for a job, offenders, disabled,
gender issues, …)
– Technical : digital skills, digital literacy workshops, web
2.0 advanced environments, open source, etc.
VET4e-i project funded by LLP/Leonardo 6

7. Our road towards innovation
5. a. Main gaps/demand (837 p.):
• Facilitators: economic planning and
management, negotiating and networking,
facilitating users in an advanced use of web 2.0.,
use of online platforms to train people
[assistance to access Internet/public services and
face-to-face training prevailing]
VET4e-i project funded by LLP/Leonardo 7

8. Our road towards innovation
5. b. Main gaps/demand (837 p.):
• Telecentres/NGOs: online training on ICT and
on other topics
[assistance to access Internet/public services and
face-to-face training prevailing]
VET4e-i project funded by LLP/Leonardo 8

9. Our road towards innovation
6. Main figures
• 837 enrolled trainees (2,2 times more than exp.)
• 380 actually trained
• 75% of them got the final certificate
• 96% of them would like to attend other modules and a
large part would pay for it
• 89% believe that they will work better in the telecentres
VET4e-i project funded by LLP/Leonardo 9

10. Our road towards innovation
7. Best achieved Learning outcomes
• Working in a network
• Using online platforms to train users
• Facilitating users with different needs
VET4e-i project funded by LLP/Leonardo 10

11. Our road towards innovation
8. Sustainability
• The Recognition of the profile of the “e-Facilitator
for social inclusion” goes ahead:
• having activated National/Regional VET recognition
processes
• Attempt to go for a “European qualification” or
“certification” under the umbrella of some
referential Europe-wide organisation
VET4e-i project funded by LLP/Leonardo 11

12. Our road towards innovation
8. Sustainability
• European scalability via a common curriculum
of/for eFacilitators to be transferred to other MS to
be enriched through different practices, contents and
didactics
VET4e-i project funded by LLP/Leonardo 12

13. Our road towards innovation
8. Sustainability
• Upgrade the quality of contents/ICT :
– Via applied research on social and technological issues,
– with quality plans to upgrade training performances
– adapting them to specific context needs through
methods that give value to the cultural differences and
to their merging and mixing up (transculturation)
VET4e-i project funded by LLP/Leonardo 13

14. Our road towards innovation
8. Sustainability
• The project contributed to define some actions of
the Gdansk Roadmap on Digital Inclusion
• The project partners aim to work in other European
programs to exploit different project’s outcomes
VET4e-i project funded by LLP/Leonardo 14

15. Our road towards innovation
8. Sustainability
• New key stakeholders to enrich the
knowledge hubs, improve training contents,
and expand the range of services
VET4e-i project funded by LLP/Leonardo 15

16. An innovative Large NGOs/Telecentres-based partnership
• 8 partners from 5 European MS: Bulgaria, France, Germany, Italy and Spain.
3 consulting bodies (sfs/TUDO, and 2 specialised firms D-O-T- and L’APIS) plus:
– ICT Development (Bulgaria): 150 e-Facilitators working in 120 telecentres across the
country (they offer 10 types of courses in the area of ICT to around 200.000 end users).
– La Ligue (France): an increasing number of e-Facilitators working in multimedia
centres belonging to its 102 federations and 30,000 member associations, complemented
by INFREP’s 33 training centres.
– ARCI (Italy; 5.600 local centres/1.1 M members): 750 e-Facilitators working
(after an initial training course) in 272 PAAS centres in Tuscany (35.000 registered users),
approx. 114 SPRAR integration operators and about 50 immigration info-points operators
with some e-facilitation tasks and skills.
– Fundación Esplai (Spain): 3.413 e-Facilitators trained by its Spanish Telecentre
Academy from 2005 (31 online modules covering their different needs). More than 1M
end users served by the trained e-Facilitators. <100 of them employed in Esplai.
VET4e-i project funded by LLP/Leonardo 12/10/2010 16

17. eFacilitator for Social Inclusion’s Roles
Proposed classification, by level of complexity of services provided:
Level 1 - On demand assistance: he/she reacts to users’ demands of help in ICT access/use
Level 2 - Training: Provider of Digital Literacy Training with a social orientation
Level 3 - User’s individual empowerment: Provider of Social Inclusion Services to guide the
digital autonomy of the users within the Information and Knowledge-based Society
Level 4: Delivering community services and social innovation projects contributing to
local/regional SMART economies
VET4e-i project funded by LLP/Leonardo 12/10/2010 17