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Presenter: Michelle Walker-Wade
   New Haven Adult School, Union City CA
 http://www.linkedin.com/in/mwalkerwade



                        SCALE Read.Write.Act
                     Virtual Conference 2012



                                               1
Today we will discuss techniques and
instructional strategies for developing and
delivering workplace vocabulary lessons in a
way that is engaging and relevant.

We will look at methods for taking vocabulary
lessons beyond the knowledge and
comprehension levels of Bloom’s Taxonomy,
and into the higher levels of application,
analysis, synthesis, and evaluation.


                                                2
   Download the slides now or at the end
   Respond to questions in the chat box or in
    the polls
   Raise your hand
   Applaud or give a thumbs up




                                                 3
1.   From what city and state are
     you joining us?

2.   What type of clients, students,
     or learners do you currently
     work with (or plan to work with
     in the future)?


                                       4
 Vocabulary is fundamental to
 every other literacy skill and for
 most communication skills.
     •Reading     •Speaking
     •Writing     •Listening




                                      5
   Workplace literacy includes all the basic
    skills needed to succeed in any workplace,
    such as:
      The ability to read, write, and communicate
      The ability to communicate and follow
       instructions, work on a team, and work
       within the culture of the workplace
      The ability to gain he skills needed to keep
       up with technology
      The overall ability to obtain, retain, and
       make progressive steps in the workplace

                                                      6
Based on A 5-Point Scale
4.60      The ability to work in a team structure

4.59      The ability to verbally communicate with persons inside
          and outside the organization

4.46      The ability to obtain and process information

4.04      The ability to proficiently work with computer software

3.65      The ability to create and/or edit written reports
Source: www.naceweb.org/job_outlook_2012




                                                                    7
How do these employer wants relate
to the need to provide focused, in-
      depth workplace literacy
       communication skills?



                                      8
   How can educators and literacy advocates
    provide learning opportunities that:
      Are relevant for today’s workforce?
      Are engaging and appropriate for our
       population of learners?
      Have enough breadth and depth to
       prepare them to meet their employer’s
       needs?


                                               9
1.Select Relevant Content


2.Provide Instruction for
  Vocabulary Development in
  Conjunction with other Skills




                                  10
   Identify the industry and job titles most
    applicable for your student demographic
    given the labor market needs in your area.

   Look for realia.

    ◦ Published textbooks are great IF they have
      what you need; but don’t just stick to
      published textbooks. Use real-life materials.



                                                      11
Where can you find realia?




                             12
   Example: We had several students looking to
    work in food services
    ◦ I created a series of lessons covering
      communication skills for:
    ◦ The waiter/waitress, host/hostess, and the
      Café Barista
      We had similar needs for entry-level office
       work, healthcare, retail, hotel housekeeping,
       janitorial services, and a salt manufacturing
       plant.

                                                       13
   Vocabulary development must go beyond
    basic knowledge and comprehension levels
    (referring to Bloom’s Taxonomy levels)


   When vocabulary instruction and outcomes
    only require learners to memorize, recall,
    define, match, select, rephrase, or explain
    vocabulary, the learner is not yet ready to use
    the new words with fluidity and ease.


                                                      14
Share what you know about Bloom’s
        Taxonomy levels.




                                    15
   Effective Vocabulary development instruction includes:

      Defining, matching and explaining verbally and in
       writing

      Discussing in the current context as well as in a
       different context

      Using vocabulary in writing and in dialog

      Associating vocabulary with images from real life

      Examining vocabulary in “what-if” scenarios

      And more…

                                                             16
   Lessons were created for higher-level ESL
   Differentiation, wrap around lessons and activities
    were added as needed
   Instructors took their time delivering instruction,
    stopping to add-in any resources and realia as
    needed


I’ve sited the source materials used to create these lessons right on the
                          lessons themselves.




                                                                            17
Click to open a pdf of the
sample lesson




                             18
1.   Teaching words before they appear in a text
2.   Discussing words in context
3.   Reading and analyzing words in realia
4.   Seeing words as used in word chunks
5.   Post-reading activities with vocabulary use
     requirement



                                                   19
   Vocabulary Discovery Charts
    ◦ Predict, define (in context), discover, and
      associate

   Flash cards with text and visuals
    ◦ See & say, see & read, bingo, concentration, other
      pair share activities

   Dialog
    ◦ Hear dialog, participate in dialog, repeat dialog,
      write dialog, present dialog


                                                           20
   Word chunks (collocations)
    ◦ Examine words as seen in common phraseologies
   Idioms
    ◦ Discuss words as seen in common idioms
   Regular review of past vocabulary
    ◦ Post a running list, vocabulary wall of post-its –
      you can do all kinds of warm-up, pair share, free
      writing, and internet research activities



                                                           21
   Teach or reinforce word groups
    ◦ Example: Pay, paying, paid | Help, helpful,
      helping
    ◦ Example: tip and gratuity | barista and bartender

   Teach prefixes
    ◦ Example: happy customer, unhappy customer
    ◦ Example: heat, reheat | sell, upsell




                                                          22
EXAMPLE ACTIVITY INSTRUCTIONS

   Working independently, place your vocabulary
    words in the appropriate category.
   After everyone has finished, examine the diagram.
    Ask other students for clarification about the
    placement of any vocabulary words they may not
    agree with.
   Ask the student who placed the word to explain
    and defend the placement of the vocabulary word.
   Collaborate with your group and decide if
    vocabulary word should be placed in a different
    category.
                                                       23
JOB-RELATED VOCABULARY: HEALTH CARE – FOOD SERVICES – HOTEL SERVICES

     Accommodations   Guest           Register

     Acute            Beverage        Reservation

     Arriving         Hospitality     Room

     Prep             Housekeeping    Safety

     Chronic          Inventory       Service

     Consumption      Lodging         Skin

     Cook             Menu            Team

     Customer         Nutrition       Therapeutic

     Diagnosis        Patient         Tips

     Facilities       Recipes         Unit



                                                                       24
Job-Related
Vocabulary




              Hotel Services   Food Services

                                               25
Job-Related                    Health Care
Vocabulary




              Hotel Services                 Food Services
                                                             26
27
Which statement about strategies/ideas gained from this workshop is
most true for you?


1.   I gained SEVERAL strategies and ideas for teaching
     vocabulary that I can immediately put to use

2.   I gained A FEW strategies and ideas for teaching
     vocabulary that I can immediately put to use.

3.   I gained ONE strategy or ideas for teaching vocabulary
     that I can immediately put to use

4.   I did not gain any strategies and ideas for teaching
     vocabulary that I can immediately put to use.


                                                                      28
Thank You For Participating!

                                    SCALE Read.Write.Act
                                 Virtual Conference 2012




     Presenter: Michelle Walker-Wade
               Where to Find Me
LinkedIn:  www.linkedin.com/in/mwalkerwade
Wordpress: workplacelit4adults.wordpress.com
Facebook:  www.facebook.com/mwalkerwade


                                                       29

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Vocabulary Development For Workplace Communications

  • 1. Presenter: Michelle Walker-Wade New Haven Adult School, Union City CA http://www.linkedin.com/in/mwalkerwade SCALE Read.Write.Act Virtual Conference 2012 1
  • 2. Today we will discuss techniques and instructional strategies for developing and delivering workplace vocabulary lessons in a way that is engaging and relevant. We will look at methods for taking vocabulary lessons beyond the knowledge and comprehension levels of Bloom’s Taxonomy, and into the higher levels of application, analysis, synthesis, and evaluation. 2
  • 3. Download the slides now or at the end  Respond to questions in the chat box or in the polls  Raise your hand  Applaud or give a thumbs up 3
  • 4. 1. From what city and state are you joining us? 2. What type of clients, students, or learners do you currently work with (or plan to work with in the future)? 4
  • 5.  Vocabulary is fundamental to every other literacy skill and for most communication skills. •Reading •Speaking •Writing •Listening 5
  • 6. Workplace literacy includes all the basic skills needed to succeed in any workplace, such as:  The ability to read, write, and communicate  The ability to communicate and follow instructions, work on a team, and work within the culture of the workplace  The ability to gain he skills needed to keep up with technology  The overall ability to obtain, retain, and make progressive steps in the workplace 6
  • 7. Based on A 5-Point Scale 4.60 The ability to work in a team structure 4.59 The ability to verbally communicate with persons inside and outside the organization 4.46 The ability to obtain and process information 4.04 The ability to proficiently work with computer software 3.65 The ability to create and/or edit written reports Source: www.naceweb.org/job_outlook_2012 7
  • 8. How do these employer wants relate to the need to provide focused, in- depth workplace literacy communication skills? 8
  • 9. How can educators and literacy advocates provide learning opportunities that:  Are relevant for today’s workforce?  Are engaging and appropriate for our population of learners?  Have enough breadth and depth to prepare them to meet their employer’s needs? 9
  • 10. 1.Select Relevant Content 2.Provide Instruction for Vocabulary Development in Conjunction with other Skills 10
  • 11. Identify the industry and job titles most applicable for your student demographic given the labor market needs in your area.  Look for realia. ◦ Published textbooks are great IF they have what you need; but don’t just stick to published textbooks. Use real-life materials. 11
  • 12. Where can you find realia? 12
  • 13. Example: We had several students looking to work in food services ◦ I created a series of lessons covering communication skills for: ◦ The waiter/waitress, host/hostess, and the Café Barista  We had similar needs for entry-level office work, healthcare, retail, hotel housekeeping, janitorial services, and a salt manufacturing plant. 13
  • 14. Vocabulary development must go beyond basic knowledge and comprehension levels (referring to Bloom’s Taxonomy levels)  When vocabulary instruction and outcomes only require learners to memorize, recall, define, match, select, rephrase, or explain vocabulary, the learner is not yet ready to use the new words with fluidity and ease. 14
  • 15. Share what you know about Bloom’s Taxonomy levels. 15
  • 16. Effective Vocabulary development instruction includes:  Defining, matching and explaining verbally and in writing  Discussing in the current context as well as in a different context  Using vocabulary in writing and in dialog  Associating vocabulary with images from real life  Examining vocabulary in “what-if” scenarios  And more… 16
  • 17. Lessons were created for higher-level ESL  Differentiation, wrap around lessons and activities were added as needed  Instructors took their time delivering instruction, stopping to add-in any resources and realia as needed I’ve sited the source materials used to create these lessons right on the lessons themselves. 17
  • 18. Click to open a pdf of the sample lesson 18
  • 19. 1. Teaching words before they appear in a text 2. Discussing words in context 3. Reading and analyzing words in realia 4. Seeing words as used in word chunks 5. Post-reading activities with vocabulary use requirement 19
  • 20. Vocabulary Discovery Charts ◦ Predict, define (in context), discover, and associate  Flash cards with text and visuals ◦ See & say, see & read, bingo, concentration, other pair share activities  Dialog ◦ Hear dialog, participate in dialog, repeat dialog, write dialog, present dialog 20
  • 21. Word chunks (collocations) ◦ Examine words as seen in common phraseologies  Idioms ◦ Discuss words as seen in common idioms  Regular review of past vocabulary ◦ Post a running list, vocabulary wall of post-its – you can do all kinds of warm-up, pair share, free writing, and internet research activities 21
  • 22. Teach or reinforce word groups ◦ Example: Pay, paying, paid | Help, helpful, helping ◦ Example: tip and gratuity | barista and bartender  Teach prefixes ◦ Example: happy customer, unhappy customer ◦ Example: heat, reheat | sell, upsell 22
  • 23. EXAMPLE ACTIVITY INSTRUCTIONS  Working independently, place your vocabulary words in the appropriate category.  After everyone has finished, examine the diagram. Ask other students for clarification about the placement of any vocabulary words they may not agree with.  Ask the student who placed the word to explain and defend the placement of the vocabulary word.  Collaborate with your group and decide if vocabulary word should be placed in a different category. 23
  • 24. JOB-RELATED VOCABULARY: HEALTH CARE – FOOD SERVICES – HOTEL SERVICES Accommodations Guest Register Acute Beverage Reservation Arriving Hospitality Room Prep Housekeeping Safety Chronic Inventory Service Consumption Lodging Skin Cook Menu Team Customer Nutrition Therapeutic Diagnosis Patient Tips Facilities Recipes Unit 24
  • 25. Job-Related Vocabulary Hotel Services Food Services 25
  • 26. Job-Related Health Care Vocabulary Hotel Services Food Services 26
  • 27. 27
  • 28. Which statement about strategies/ideas gained from this workshop is most true for you? 1. I gained SEVERAL strategies and ideas for teaching vocabulary that I can immediately put to use 2. I gained A FEW strategies and ideas for teaching vocabulary that I can immediately put to use. 3. I gained ONE strategy or ideas for teaching vocabulary that I can immediately put to use 4. I did not gain any strategies and ideas for teaching vocabulary that I can immediately put to use. 28
  • 29. Thank You For Participating! SCALE Read.Write.Act Virtual Conference 2012 Presenter: Michelle Walker-Wade Where to Find Me LinkedIn: www.linkedin.com/in/mwalkerwade Wordpress: workplacelit4adults.wordpress.com Facebook: www.facebook.com/mwalkerwade 29