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Richard Sedley's presentation with insights about NeuroMarketing at techMAP London
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Techmap Neuromarketing
1.
Seduction, Influence
& Persuasion Is the future of neuro-marketing all in our heads? Techmap London Monday 14 May 2012
2.
Richard Sedley! Strategy Director! Foviance!
3.
This is what
we do…! 12345 Customer research Informed Experience solutions & measurement! decision-making! designed! Social, Mobile, Kiosk © Foviance 2012!
4.
…we do it
across…! Web! Mobile! Kiosks/Device! Social! Retail! Print! Brand! Telephony! Social, Mobile, Kiosk © Foviance 2012!
5.
… and we
do it for…! Social, Mobile, Kiosk © Foviance 2012!
6.
Neuro-marketing
7.
Using an understanding
of how the brain works and what stimulates it to design marketing that ‘triggers’ a desired behaviour or attitude.
8.
9.
Synapse
Neurotransmitters Synaptic cleft
10.
11.
12.
THINK (COGNITION)
FEEL (EMOTION)
13.
Examples!
14.
01 Behaviour
15.
LOYALTY CARD A!
LOYALTY CARD B! 1 2 3 1 2 3 4 5 6 4 5 6 7 8 9 7 32% return rate 8 9 7% r eturn 10 11 12 rate
16.
18%
of ‘c 70% omp remo laine ved o rs’ re r adj purc uste hase d co d mpla int
17.
$5
45% vs 1 4%
18.
45%
vs 4 5%
19.
20.
Incre
a sed s atisf by 41 actio % n
21.
22.
02 Layout & Environment
23.
24.
• 42 different
jams 60% looked 3% bought • 3 different jams 40% looked 30% bought 1000 browsers, £1 per jar • 42 jams = £18 • 3 jams = £120
25.
26.
27.
Increas
ed ARP of the U by 6 relevan % & 7% t wine
28.
Increased ARPU by
18%
29.
by 0 .21%
dA RPU Incr ease
30.
Most
IKEA you store anti- s nav clock igate wise
31.
03 Pricing
32.
A. Family Easter
Eggs £9.99 B. Family Easter Eggs Ten pounds C. Family Easter Eggs 10
33.
A. Bose Headphones
£9.99 B. Bose Headphones Ten pounds C. Bose Headphones 10
34.
ONLY! £1.99!
35.
Priming
36.
37.
Peak-end rule
PEAK Satisfaction END Time
38.
Emotional-engagement.com
39.
Thank you for
listening Richard Sedley E: richard.sedley@foviance.com T: @richardsedley Credit to @MrJoe for the initial slides that I based on ones I saw him present
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