Interested in delivering webinars, but don't know where to start? This PowerPoint is from a one hour TechSoup webinar by program manager Kyla Hunt and independent library consultant, author, and trainer Stephanie Gerding on the basics of providing effective webinars. Discover: How is online training different from ace-to-face or in-person training? What planning is involved in designing and delivering a webinar? How do you encourage audience participation and interaction? What are the differences between webinar platforms? Archive available at: http://techsoupforlibraries.org/events/training-an-invisible-audience-delivering-effective-webinars

1. Training an Invisible Audience
Delivering Effective Webinars
Conference Call: 866-740-1260
Access Code: 6339392

2. You are being recorded…
• This seminar will be available on the TechSoup
website along with past webinar
presentations: http://bit.ly/tsgwebinars
• You will receive a link to this presentation,
material and links.
• Twitter hashtag: #techsoup
Conference Call: 866-740-1260
Access Code: 6339392

3. Presenters
Stephanie
Gerding
KylaName
Hunt
Facilitator
Assisting with chat:
Elliot Harmon and
Anna Kuliberda

4. Objectives
•Plan and deliver quality webinar trainings
•Encourage participation and interaction
•Understand webinar best practices
•Utilize webinar software and tools effectively
Conference Call: 866-740-1260
Access Code: 6339392

6. Train anyone, anywhere

7. Alleviate the need for travel
Alleviate the need for travel
Photo courtesy of vox_efx
(http://www.flickr.com/photos/vox_efx/)

8. Reach a a large amount of people
Reach large amount of people
Photo courtesy of James Cridland
(http://www.flickr.com/photos/jamescridland/)

9. Provide last-minute training
Provide last-minute training
Photo courtesy of zoutedrop
(http://www.flickr.com/photos/zoutedrop/)

12. PLAN AND DELIVER QUALITY
WEBINAR TRAININGS

13. Create an
Schedule and interactive
market event; learning
Identify and Build environment
contact Content;
speakers Test
Select
topics & Technology
learning and Practice
objectives

14. WORKSHOP PLAN
• Title
• Target Audience
• Length
• Workshop Goal
• Learning Objectives
• Description
• Modules and Timing
• Evaluation
• Materials and Supplies

16. Learning Objectives
3-hour Beginning Emerging Tech Workshop
As a result of this training, participants will be
able to:
• Explain reasons to use social software
• Define Web 2.0 terms
• Explain examples of emerging technologies
• Practice using emerging technologies such as blogs, wikis,
YouTube and aggregators.
• Indicate increased confidence and comfort levels with using
new technology tools.

17. Modules – “bite-sized”

18. Be
Visual Be Visual
Photo courtesy of laffy4k
(http://www.flickr.com/photos/laffy4k/)

19. Webinar Trainer Skills
Social Self- Subject Patience
Skills confidence Knowledge
Communi-
Flexibility Planning Facilitation cation Respect
Delivery

20. Flexibility
Flexibility
Photo courtesy of Tim Ebbs
(http://www.flickr.com/photos/ebbsphotography/)

21. Let Them Do It!

22. Make connections!

23. Energy
Energy
Photo courtesy of kharied
(http://www.flickr.com/photos/kharied/)

24. Have Patience…
…with the platform
…with the participants
…with yourself

25. ENCOURAGE PARTICIPATION
AND INTERACTION

26. Keep them Engaged

27. – Beginnings and Endings are Important
– Be Brain-Friendly
– Encourage Lively and Focused Discussion
– Let Participants Learn from Each Other
– Let Them Experience and Practice
– Blend in Technology Wisely
Adapted from Mel Silberman’sTraining the Active Training Way

28. Learning Objective  Activity
Objective: Participants will list and discuss
social networking tools and how to use
them
Activity: BINGO

29. Increase Learning & Retention
• Action Plans
• Scavenger Hunt
• Top 10 Lists
• Jeopardy or other
“game”
• Online spaces

30. Ask Questions!

32. Storytelling
As social animals our brains are wired to enjoy stories.
“Story - context enriched by emotion."
Daniel Pink, A Whole New Mind
“Everything is more compelling when you talk like
a human being, when you talk like yourself.”
Ira Glass, This American Life NPR

34. There are some things you learn best in
calm, and some in storm. ~Willa Cather

35. Smaller Group = More Interaction
Group Dynamics
Photo Courtesy of Payton Chung
(http://www.flickr.com/photos/paytonc/)

36. Testing, testing…

37. Have a Co-Producer
Have a Co-Producer
Photo courtesy of sridgeway
(http://www.flickr.com/photos/stephanridgway/)

39. What if something goes wrong?!
No one will get hurt, it’ll be ok. 
What could go wrong?
•No trainer or no producer
•Participant can’t get connected
•Webinar software isn’t working
•Internet is down
•Trainer or producer’s computer
freezes

40. Troubleshooting
Ask them to describe
what they are seeing or Still not connected?
what is happening Reboot!
Ask what browser they Close all apps, try link
are using. again.
Can they connect to a Verify link
website Download?

42. WEBINAR SOFTWARE AND TOOLS

43. ReadyTalk
• Slide decks and screen
share
• Outreach tools
• Toll-free lines
• Chat tool
• TSG Stock Page:
bit.ly/TSGReadyTalk
• Admin fee = $45

44. Citrix Online: GoToWebinar
• Screen-share based
• Up to 1,000 users
• VOIP and long-distance
capabilities
• Chat and polling tools
• TSG Stock page:
bit.ly/TSGGoToWebinar
• Admin fee = $94
strong field project

45. Citrix Online: GoToTraining
• Screen-share based
• Up to 25 users
• Catalog
• Document sharing
• Testing
• TSG Stock page:
bit.ly/TSGGoToTraining
• Admin fee = $120
strong field project

46. BetterWorld Audio Conferencing
• Toll-free conferencing
• Only organization
charged
• Possible audio bridge
solution
• TSG Stock page:
bit.ly/TSGBetterWorld
• Admin fee = $35
strong field project

47. Additional Tools

48. Choosing a Tool
• Is it right for my
organization?
• Request a trial!
• Attend, attend, attend.

49. Practice
is the best
instructor.

50. Top Tips for Successful Webinars

51. Any Questions?

52. It’s all about the people…
not the technology

53. Who is TechSoup?
• TechSoup is a 501(c)(3) nonprofit organization.
• As of June 2010, TechSoup served more than
127,000 organizations, distributed more than 6.3
million technology donations, and enabled nonprofit
recipients to save more than $1.8 billion in IT
expenses in 33 countries around the world.

54. Who is TechSoup?
TechSoup is part of TechSoup Global,
is working towards the day when every
nonprofit, library, and social benefit
organization on the planet has the
technology, knowledge, and resources
they need to operate at their full potential.

56. Photo credits
• Photos courtesy of
– spDuchamp (http://www.flickr.com/photos/duchamp/)
– linh.m.do (http://www.flickr.com/photos/lmdo/)
– vox_efx (http://www.flickr.com/photos/vox_efx/)
– zoutedrop (http://www.flickr.com/photos/zoutedrop/)
– Michael Oh (http://www.flickr.com/photos/rocketboom/)
– Lolly Knit (http://www.flickr.com/photos/lollyknit/)
– copdogblog (http://www.flickr.com/photos/cogdog/)
– Tim Ebbs (http://www.flickr.com/photos/ebbsphotography/)
– kharied (http://www.flickr.com/photos/kharied/)
– Andres Musta (http://www.flickr.com/photos/andresmusta/)
– Payton Chung (http://www.flickr.com/photos/paytonc/)
– ecastro (http://www.flickr.com/photos/ecastro/)
– sridgeway (http://www.flickr.com/photos/stephanridgway/)
– ryantxr (http://www.flickr.com/photos/riverspring/)
– laffy4k (http://www.flickr.com/photos/laffy4k/)
– plakshun (http://www.flickr.com/photos/akshun/)

57. Thank you to our Webinar Sponsor!
ReadyTalk offers dedicated product demos for
TechSoup organizations 4 times per week.
For more information:
pages.readytalk.com/techsoup.html