http://store.theartofservice.com is a great online store with information about ITIL training and ITIL certification. But what about the exams? How do the ITIL exams work? Where can you sit the ITIL exams? How many exams do you need to do? All these questions are answered in this slideshow presented to you by The Art of Service.

2. ITIL evolution 1980’s 1990’s 2000 2007 ITIL (42 books) ITIL V2 (9 books) ITIL V3 (5 books) 2011 ITIL 2011 (5 books) Certification: Same principles mostly editorial changes improved consistency small # of content changes Foundation Practitioner Manager Foundation Practitioner Manager Foundation Intermediate MALC Expert Foundation Intermediate MALC Expert http://theartofservice.com http://store.theartofservice.com

5. BUILD YOUR PATH TO EXPERT - examples Foundation and MALC are compulsory, the rest is up to you. Choose the programs that appeal most to you and your career Foundation and MALC are compulsory, the rest is up to you. Choose the programs that appeal most to you and your career Foundation SOA PPO RCV OSA SS SD ST SO CSI MALC Total points 2 4 4 4 4 5 23 2 3 3 3 3 3 5 22 2 4 4 3 3 3 5 24 2 4 4 4 3 5 22 2 4 3 3 3 3 5 23 http://theartofservice.com http://store.theartofservice.com

6. Accredited courses Foundation: - Online eLearning - Classroom Intermediate: - Online eLearning - Classroom MALC: - Online eLearning - Classroom - Online exam @ test centre - Online exam @ other venue - Paperbased exam

7. Which course do I need? No Prior certification ITIL V1 or V2 certification ITIL V3 certification ITIL 2011 Foundation ITIL 2011 Foundation Start with: http://theartofservice.com http://store.theartofservice.com

8. What about the exams? Foundation exam option: 1. Testing Centre via your training company 2. Testing Centre - self managed 3. Online Testing at venue of your choice Intermediate exam option: 1. Testing Centre via your training company 2. Online Testing at venue of your choice Click the image for more information Complete Examination Kits = all in one We organise the course + exam for you http://theartofservice.com http://store.theartofservice.com

9. How do I sit the exam? Foundation exam option: 1. Testing Centre via your training company 2. Testing Centre - self managed (e.g. Prometric, Pearson Vue) 3. Online Testing at venue of your choice (let the exam come to you!) “ Our exam coordinator works with you to plan, organise and schedule your exam, Saving you time, hassle and frustration!” Ivanka Menken - CEO, The Art of Service http://theartofservice.com http://store.theartofservice.com

11. How do I sit the exam? Intermediate exam option: 1. Testing Centre via your training company 2. Online Testing at venue of your choice (the exam comes to you) “ Our exam coordinator works with you to plan, organise and schedule your exam, Saving you time, hassle and frustration!” Ivanka Menken - CEO, The Art of Service http://theartofservice.com http://store.theartofservice.com

13. ITIL certification Passrates in 2011 Global Art of Service Students Foundation 88% 89% Intermediate (average) 81% 85% MALC 62.6% 100% http://theartofservice.com http://store.theartofservice.com