Online platforms provide a plethora of numbers for us to wade through. It's easy to get stuck in a mire of numbers. Having the right framework pulls the numbers into a cohesive narrative that provides answers rather than additional questions. Adapted from Dave McClure's pirate framework and presented at PodCamp Toronto 2017
6. 2,450,382Page Views
Avg Pages 3.29
Bounce Rate 37%
Q2
2,033,743
3.11
32%
Q1
17%
6%
15%
% Change
Engagements
Facebook
3,754 3,589 5%
Even a man who is
pure of heart and
says his prayers at
night, may find
himself forced to
swallow number
soup full of
percentages and fury
signifying nothing.
DIGITAL PERFORMANCE
7.
8. Why do we measure?
There are decisions to be made,
but we are lacking the information
needed to do so with clarity.
23. AARRG
• Did you accomplish your
business or communication
objectives?
oal
24. Not everything that can be counted counts.
Not everything that counts can be counted.
If it changes,
it can be measured.
25. Goals
Business Objectives Communication Objectives
• Revenue
• Talent Acquisition
• Customer Retention
• Awareness
• Education / Understanding
• Build / Re-Establish Trust
• Create a Positive Association
• Form or Change an Opinion
• Drive an Action
• Build an Audience
26. • Acquisition
Who’s your audience and how did you pull them into
your audience?
• Activation
Is your audience seeing what you want them to see?
Doing what you want them to do?
• Retention
Is your audience giving you permission to keep
reaching out to them? Are they coming back for more?
• Referral
Is your audience directing others your way?
• Goals
Are you achieving your objectives?
27. It’s important to know
‘what’ is happening.
Understanding the ‘context’
and being able to say ‘why’ it’s
happening and ‘how’ it matters
is the difference between good
and great reporting.
28. • Compare current period to running averages
(e.g. current month to previous month, 3-month and 12-month
averages)
• What’s changed?
• What caused it to change?
• Is the change the result of something you did or
outside forces?
• Can the change be mitigated, replicated or scaled?
• Is this a one-time occurrence or the start of a trend?
Getting context